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Vetting your guests with Insights
Can I identify returning guests from the inbox?
Can I identify returning guests from the inbox?

A returning guest badge is displayed to remind you they have stayed with you before.

Pierre-Camille Hamana avatar
Written by Pierre-Camille Hamana
Updated over a week ago

When a guest contacts you after they have completed a booking, a returning guest badge shows up beside their name on the Inbox thread:

This insight is useful to hosts since returning guests are treated differently by way of communication.

  • This is a great opportunity to build rapport and let the guest know you are happy to welcome them back.

  • A review of their previous experience and interaction with you is also a given.

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