Sometimes whilst communicating with a guest, you realise that they may prefer to be referred to by another name than the one that made the booking. When this happens, it's a nice touch to have future automated messages use that name rather than the one that made the booking.

On, you can update the name of a guest directly within the conversation. The preferred name will then be used in any subsequent automated messages that use the %guest_first_name% and %guest_last_name% shortcodes.

To set the preferred name for a guest:

  1. Open the conversation with the guest on

  2. Click on the guest name at the top of the screen.

  3. Type the preferred name of the guest.

  4. Once finished editing, click outside the guest name box, or hit enter.

  5. The guests preferred name has been set.

To view the original name:

  1. Hover over the guests name in the Conversation view.

  2. If a preferred name has been set, a tooltip will show the guests 'original' name.

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