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How do I create a unique message for each property?
How do I create a unique message for each property?

You can create a unique messaging rule that only applies to a single property

Jenn Tomaszewski avatar
Written by Jenn Tomaszewski
Updated over a week ago

Within a messaging rule, you can use the scope section to define which properties that message will apply to. If you have multiple properties that you want guests to get slightly different messages, like different check-in instructions for example, there are two ways to accomplish this, depending on your preference.

Create a unique messaging rule for each property

To do this:

  1. Create a messaging rule and in the Scope section select a single property.

  2. Click Copy at the bottom of this message.

  3. On the next page, in the scope section select a different property and edit the message text for this specific property. We also recommend changing the title.

  4. Repeat for your other properties.

Use custom codes within the same messaging rule

To do this:

  1. Create a custom code containing only the text that is unique to a property.

  2. Create additional custom codes for your other properties. You can use the same name for each code.

  3. Create a messaging rule and in the scope section select all properties.

  4. In the message, insert the custom code(s) you created and the text will automatically be filled in based on the property the guest booked.

  5. Below the message click Preview message and select a conversation to see what this message looks like including the custom code.

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