What Are Exports?
The Exports tab in Metrics provides access to downloadable reports based on your reservation and financial data. It acts as a filterable dashboard where you can select a report type, apply filters, and export your data as a CSV file or share it via a secure link.
Unlike the standard Metrics dashboards, Exports is designed specifically for structured reporting. You can prepare data in advance, save filtered views, and generate consistent reports for external use.
You can access Exports by going to:
Hospitable
Metrics
Exports
When to Use Exports
Exports are useful when you need:
A CSV version of your data
A consistent and repeatable report format
A report to share with an accountant, owner, or team member
A structured view of booking, financial, or operational data
For detailed definitions of each KPI used in Exports, see: Reservations & Financials Export.
Using the Exports Dashboard
You can customize your report before exporting it:
Apply filters (such as properties, date ranges, or tags)
Select the report type
Generate and download a CSV file
Share the report via a secure link
Saving Filtered Views
If you regularly generate the same report, you can save your configuration.
To save a view:
Apply your preferred filters
Click Save
Reuse the saved configuration for future reports
This helps avoid reapplying filters each time.
Troubleshooting Export Issues
Report Delivery Delays
If you don’t receive a report after requesting it:
Check your spam or junk folder
Confirm your email settings are not blocking messages from Hospitable
Request the report again
If the report still hasn’t arrived after 15 minutes, contact Hospitable support.
Report Accuracy Issues
In some cases, report data may not match what you see on booking platforms.
This is usually due to differences in how platforms calculate and display data.
Booking platforms may use different reporting logic (for example, payout date vs. check-in date), which can change how data appears in their reports, compared to what you see on Hospitable.
Understanding Revenue and Tax Differences
Differences in revenue or tax reporting are typically caused by how each platform structures its data.
Booking.com
Tourist taxes are included in the gross booking value
These taxes are not included in the accommodation price sent to Hospitable
VAT on payouts is not always shared with Hospitable
This can create differences between Booking.com payouts and what you see in Hospitable.
Booking.com VAT shown on payouts
You might notice a VAT amount in your Booking.com payout invoice.
In most cases, this VAT is not a reservation tax paid by the guest. Instead, it is VAT that Booking.com has to charge on the payout amount. This is a tax that Booking.com returns to the country where the host is paid out.
⚠️ Important: Hospitable usually does not receive Booking.com’s VAT-on-payout amount through the Booking.com API. This means your Booking.com payout total may appear lower than the payout or revenue totals shown in Hospitable exports.
If you need the VAT amount for accounting purposes, use Booking.com’s payout reporting as the source of truth.
Airbnb
In some cases, VAT on host payouts is not provided to Hospitable
This may also result in discrepancies in reported totals.
Limitions
Hospitable reflects financial data exactly as received from Airbnb, Booking.com, and Vrbo. Discrepancies cannot be corrected within Hospitable.
Hospitable can attempt to fetch updated reservation financials from Airbnb, Booking.com, and Vrbo. However, if the correct financial data is not present on the platform's reservation API, Hospitable will not be able to update the reservation financials.
If you see a discrepancy in your reservation financials on Hospitable:
Open a chat with Hospitable support.
Ask Smarty (our AI-bot) to run a Reservation financial fixer and a Reservation fixer for your reservation (reservation ID).
If you still notice differences in your reports after Smarty ran the two fixers for you, they must be resolved on the platform where the booking originated.
Reservations imported from Booking.com and Vrbo
"Imported reservations" refers to reservations that were booked on the booking platform before the listing was connected to Hospitable.
Under normal circumstances, Hospitable will be able to import all reservations with the correct reservation financials. However, there are notable exceptions to this, related to Booking.com and Vrbo.
Importing Vrbo reservations from a previous PMS
If you previously used another PMS with Vrbo, Hospitable may not be able to import your Vrbo reservations, or, if we can, the reservation financials may be incomplete.
When you use a PMS with Vrbo, the reservation financial data is stored on the PMS, not on Vrbo!
Vrbo will only have knowledge of the total amount paid by the guest and the Vrbo commission amount.
Hospitable will not be able to receive the full reservation financials from Vrbo, even after running Reservation financial fixer and a Reservation fixer actions.
Vrbo does not store the reservation's financial data on their reservations API when you use a PMS.
Imported Vrbo reservations may not include the same level of historical financial detail as reservations that were created while fully connected to Hospitable.
There is no way for Hospitable to fix this or fetch that data.
Importing Booking.com reservations
Unlike Vrbo, it's actually better for reservation financials if your Booking.com listing was previously connected to a different PMS.
If you previously used a PMS with Booking.com, Hospitable will receive better reservation financials for imported reservations.
If you did not previously use a PMS with Booking.com, Hospitable might not get complete reservation financials from Booking.com.
Hospitable does not send reservation financials for reservations that were cancelled before you connected to Booking.com, even if that cancelled reservation contained a cancellation fee and payout.
Hospitable does not get any reservation data or financials for reservations that were completed (checked out) before you connected to Booking.com.
Key Takeaways
Differences in totals are usually caused by platform-specific reporting methods
Tax handling and payout calculations vary by platform
Hospitable does not modify or recalculate financial data received from integrations
Understanding these differences will help you interpret your reports more accurately.