What Are Exports?
The Exports tab in Metrics provides access to downloadable reports based on your reservation and financial data. It acts as a filterable dashboard where you can select a report type, apply filters, and export your data as a CSV file or share it via a secure link.
Unlike the standard Metrics dashboards, Exports is designed specifically for structured reporting. You can prepare data in advance, save filtered views, and generate consistent reports for external use.
You can access Exports by going to:
Hospitable
Metrics
Exports
When to Use Exports
Exports are useful when you need:
A CSV version of your data
A consistent and repeatable report format
A report to share with an accountant, owner, or team member
A structured view of booking, financial, or operational data
For detailed definitions of each KPI used in Exports, see: Reservations & Financials Export.
Using the Exports Dashboard
You can customize your report before exporting it:
Apply filters (such as properties, date ranges, or tags)
Select the report type
Generate and download a CSV file
Share the report via a secure link
Saving Filtered Views
If you regularly generate the same report, you can save your configuration.
To save a view:
Apply your preferred filters
Click Save
Reuse the saved configuration for future reports
This helps avoid reapplying filters each time.
Troubleshooting Export Issue
Missing Check-In and Check-Out Dates
If check-in and check-out dates are not visible in your exported file:
Make sure you are using the Reservations & Financials export, which includes these details by default.
Confirm the check-in and check-out columns are selected when you configure the export.
If the dates appear as ########## in your spreadsheet, that's a display issue — widen the column by dragging the edge of the column header (e.g., A, B, C) to reveal the full date.
Missing Reservations in Exported Data
If some reservations are missing from your export but you can see them in Hospitable:
Check your export filters. Confirm the reservation status, property, tag, and date-range filters include the missing bookings. Cancelled or pending reservations are commonly excluded by the default status filter.
Booking.com pre-connection bookings. Reservations whose checkout date was before the Booking.com listing connected to Hospitable are not included in exports. Ongoing and upcoming pre-connection bookings are pulled in but may have limited financial details.
Re-run the export. If nothing above applies, re-run the export to make sure it includes the latest sync.
If reservations are still missing after those checks, contact Hospitable Support with an example reservation confirmation code.
Metrics Dashboard Shows No Data
If a widget or dashboard shows no data after changing filters:
Confirm the time period covers a range that has reservations.
Confirm the property filter includes at least one property with activity.
If you just changed a dashboard-level filter, make sure the change was applied (some filters need to be confirmed before the dashboard refreshes).
For newly connected properties, allow up to 24 hours after the first reservation for data to populate.
Report Delivery Delays
If you don’t receive a report after requesting it:
Check your spam or junk folder
Confirm your email settings are not blocking messages from Hospitable
Request the report again
If the report still hasn’t arrived after 15 minutes, contact Hospitable support.
Report Accuracy Issues
If your revenue number in Metrics is not what you expect:
Check if cancelled reservations are included in the report. Cancelled reservations can still appear in Metrics because cancelled bookings can still have payouts — for example, if they were cancelled after the refundable cancellation period. So they can still contribute to your overall revenue. Use the reservation status filter to exclude cancelled bookings.
Different revenue between Hospitable and another platform (like Airbnb). This is usually due to differences in how platforms calculate and display data. Booking platforms may use different reporting logic (for example, payout date vs. check-in date), which changes how revenue appears compared to Hospitable.
Long-stay reservations. Reservations longer than one month are not prorated across months — the full reservation revenue is reported in the month the guest checked in.
OTA fees and taxes. Revenue excludes OTA host service fees and any taxes the OTA collects and remits on your behalf. Any Hospitable-side OTA markup is included, because that is what the guest paid.
Understanding Revenue and Tax Differences
Differences in revenue or tax reporting are typically caused by how each platform structures its data.
Booking.com
Tourist taxes are included in the gross booking value
These taxes are not included in the accommodation price sent to Hospitable
VAT on payouts is not always shared with Hospitable
This can create differences between Booking.com payouts and what you see in Hospitable.
Booking.com VAT shown on payouts
You might notice a VAT amount in your Booking.com payout invoice.
In most cases, this VAT is not a reservation tax paid by the guest. Instead, it is VAT that Booking.com has to charge on the payout amount. This is a tax that Booking.com returns to the country where the host is paid out.
⚠️ Important: Hospitable usually does not receive Booking.com’s VAT-on-payout amount through the Booking.com API. This means your Booking.com payout total may appear lower than the payout or revenue totals shown in Hospitable exports.
If you need the VAT amount for accounting purposes, use Booking.com’s payout reporting as the source of truth.
Airbnb
In some cases, VAT on host payouts is not provided to Hospitable
This may also result in discrepancies in reported totals.
Limitions
Hospitable reflects financial data exactly as received from Airbnb, Booking.com, and Vrbo. Discrepancies cannot be corrected within Hospitable.
Hospitable can attempt to fetch updated reservation financials from Airbnb, Booking.com, and Vrbo. However, if the correct financial data is not present on the platform's reservation API, Hospitable will not be able to update the reservation financials.
If you see a discrepancy in your reservation financials on Hospitable:
Open a chat with Hospitable support.
Ask for a Reservation financial fixer to be run on the reservation in question (provide reservation ID).
Reservations imported from Booking.com, Vrbo Partner and Vrbo Legacy
"Imported reservations" refers to reservations that were booked on the booking platform before the listing was connected to Hospitable.
Under normal circumstances, Hospitable will be able to import all reservations with the correct reservation financials. However, there are notable exceptions to this, related to Booking.com and Vrbo.
Importing Vrbo reservations while on the Legacy connection
If you are currently using the Vrbo Legacy integration with Hospitable, there are limitations to pulling in reservation financials from Vrbo if you currently use a different PMS with Vrbo or if the reservation was booked while you were using a different PMS with Vrbo.
Vrbo Legacy reservations from a previous PMS
When you use a PMS with Vrbo, reservation financials are stored and managed by that PMS, not directly by Vrbo!
When you connect Hospitable to Vrbo on the Legacy connection, we can only see the financial data which Vrbo reflects in their public API.
Because the financials are stored on the PMS, and not directly on Vrbo, the financial data Hospitable receives for those reservations is severely limited.
Vrbo does not store the reservation's financial data on their reservations API when you use a PMS.
Hospitable cannot fetch the financials directly from the other PMS.
Vrbo will only have knowledge of the total amount paid by the guest and the Vrbo commission amount.
These are the details Hospitable can pull in from Vrbo's Legacy API.
Hospitable will not be able to receive the full reservation financials for these types of reservations from Vrbo, even after running Reservation financial fixer and a Reservation fixer actions.
Importing Vrbo reservations while on the Partner connection
This specifically refers to the import of reservations that were booked on Vrbo before you either connected your Vrbo account to Hospitable on the Partner connection, or before you upgraded your Vrbo Legacy connection to the Partner one.
Connecting a new Vrbo Partner connection: How reservations are imported from Vrbo
When you make a new Vrbo Partner connection, meaning you are connecting the Vrbo channel to Hospitable for the first time, Hospitable pulls in reservations from your Vrbo account.
The same limitations apply to these reservations as with the Vrbo Legacy connection.
Upgrading to the Vrbo Partner connection from the Vrbo Legacy connection
If you were already on the Vrbo Legacy reservation, and you upgraded to the Vrbo Partner connection, you should maintain the Vrbo Legacy connection by not deleting or removing the Chrome Extension!
Maintaining the connection allows Hospitable to periodically poll Vrbo for updates on reservations booked before you upgraded your connection.
This should maintain the reservation financials sync, although with some delay.
Hospitable polls Vrbo for reservation financials updates twice per day.
There may be a delay between changes made to a Vrbo Legacy reservation, after you've upgraded to the Vrbo Partner connection, and when Hospitable displays the updated financials.
The PMS-switch limitations mentioned above still apply here.
Importing Booking.com reservations
Unlike Vrbo, it's actually better for reservation financials if your Booking.com listing was previously connected to a different PMS.
If you previously used a PMS with Booking.com, Hospitable will receive better reservation financials for imported reservations.
If you did not previously use a PMS with Booking.com, Hospitable might not get complete reservation financials from Booking.com.
Hospitable does not send reservation financials for reservations that were cancelled before you connected to Booking.com, even if that cancelled reservation contained a cancellation fee and payout.
Hospitable does not get any reservation data or financials for reservations that were completed (checked out) before you connected to Booking.com.
Which plans include Metrics Exports?
Legacy (no longer offered), Professional, and Mogul plans include access to Metrics Exports. Learn more about our plans here.
Essentials and Host plans include only the Overview and Quality reports. Users on these plans must upgrade to Professional or Mogul in order to access Metrics Exports and widgets.
Key Takeaways
Differences in totals are usually caused by platform-specific reporting methods
Tax handling and payout calculations vary by platform
Hospitable does not modify or recalculate financial data received from integrations
Understanding these differences will help you interpret your reports more accurately.