Metrics allows you to monitor the health of your rentals, view raw financial data for reservations, use filters to view granular data, save filtered dashboards for later use, export reports, create public links to view financial data without the need to log in, and more. The dashboard includes filters for dates, properties, and tags to facilitate detailed analysis. For more intricate walkthroughs, visit Metrics Walkthrough.
For detailed instructions, walk-throughs, how-tos, troubleshooting guides, and more, check out the Metrics section of the Help Center here.
Note: the Metrics Dashboard is available to users on the Professional and Mogul subscription plans, as well as those on a subscription that started on April 30, 2024, or earlier. Users under the Host plan will need to upgrade to access this feature.
You can explore full pricing and subscription details here: Hospitable Pricing & Subscription Costs.
Customizing and Saving Dashboard Views
To personalize how data is displayed, you can:
Apply specific filter settings (e.g., for properties, dates, tags).
Click the "Save" option to save your chosen configuration for future reports. This ensures that you don’t need to reapply filters every time you use the dashboard.
Troubleshooting Common Issues
Report Delivery Delays
If you don’t receive a metrics report after requesting one:
Check your email’s spam or junk folders.
Verify email settings to ensure that notifications from Hospitable are not being blocked.
If you have followed these steps and still haven’t received the report, it may be delayed. You can request the report to be resent. Afterwards, double-check your email inbox and spam folders. If you still haven't received a report after 15 minutes, you can contact Hospitable's support for further assistance.
Report Accuracy Issues
Occasionally, discrepancies may appear in reports. To resolve this:
Verify that all booking channels are properly connected under Hospitable > Connected accounts
Check for any recent changes or updates that might have affected the reported data.
If the discrepancies remain unresolved after these steps, a deeper internal review may be necessary to identify and address the issue.
If the discrepancy has to do with missing VAT amounts on payouts from Booking.com, then this is not something Hospitable will be able to fix. Booking.com does not currently communicate those amounts through the reservation API, meaning we don't know about them.