To manage property images, go to the Property section, select a property, select Details in the left side menu, and then go to the Photos section.

If you have an Airbnb listing connected to Hospitable, Hospitable will pull your property images from Airbnb. We will continue to fetch updates from Airbnb until you edit the images on Hospitable, then we will stop pulling updates from Airbnb, assuming you would like to have a distinct collection of images for Direct. For more information, see What happens when I edit my property details, fees and discounts?

Direct doesn't have any specific image requirements for your property images, but Google Vacation Rentals (GVR) does have very specific requirements, which are a good guide whether you intend to use GVR or not.

You can change the sorting on images to control the order of how they are presented on your Direct site. Your first image will be the feature image on your Direct home page.

To manually sort images, go to your Property < Details and click on the Edit button for the Photos section. You can now drag-and-drop your photos into the desired order.
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Note: Sorting your images will unlink to your Airbnb listing, this means new images uploaded on Airbnb after will not be pulled to Direct. If you have new images or if you require to resync this section contact support for assistance.

Hero images, also called banner images, stretch to the full width of the screen, with a max-height of about 550px. So the wider the photo/video is, the better. A single photo will be shown as a static image while several photos will be shown as a slideshow. If you upload a video, we will no longer display any hero images.

Rather than impose limits to the size of images you can upload to your direct booking website, we run your images through an image size optimizer. This is to avoid slow load times due to large file sizes. This can result in some quality loss of larger images, but ultimately serves to make your site more user-friendly.

It is recommended to have banner images at a minimum 2560px x 550px, taller images will be cropped.

Only one video can be added with a maximum size of 30MB. An MP4 and other popular formats are supported.

Images can be cropped in our editor when you upload them.

We also optimize image file sizes, so you won't experience slow load times with large images.

Note: Sites with single property may or may not include a hero image. Check out our Direct Single Property Sites article to learn more.
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