Property Images
To manage property images, go to the Property section, select a property, select Details in the left side menu, and then go to the Photos section.
If you have an Airbnb listing connected to Hospitable, Hospitable will pull your property images from Airbnb. We will continue to fetch updates from Airbnb until you edit the images on Hospitable, then we will stop pulling updates from Airbnb, assuming you would like to have a distinct collection of images for Direct. For more information, see What happens when I edit my property details, fees and discounts?
Property image requirements for Google Vacation Rentals
Direct doesn't have any specific image requirements for your property images, but Google Vacation Rentals (GVR) does have very specific requirements, which are a good guide whether you intend to use GVR or not.
A direct booking site, either:
a self-hosted site with unique pages for each individual property and their corresponding Hospitable booking widget
Entire properties only; no private rooms, no hotels, no grouped properties
A Direct payout method
A full address
A summary of the property
At least one amenity
Minimum 8 high-resolution photos (recommended 20+)
Must include at least one photo of living room, common area, and bathroom
Recommended resolution: 1920 x 1080 px
Maximum height and width: 4000 px
Maximum size: 10 MB
File format: JPG, JPEG, PNG, WEBP
Orientation: Landscape
No watermark or branding should be in the images
The image order is auto-generated and cannot be changed
Sorting property images
You can change the sorting on images to control the order of how they are presented on your Direct site. Your first image will be the feature image on your Direct home page.
To manually sort images, go to your Property > Details and click on the Edit button for the Photos section. You can now drag-and-drop your photos into the desired order.
Note: Sorting your images will unlink image updates from your Airbnb listing. This means new images uploaded on Airbnb after will not be pulled to Direct.
See how to re-link the images to your Airbnb listing here.
Managing your Hero Banner Images and Video
Hero images, also called banner images, stretch to the full width of the screen, with a max-height of about 550px. So the wider the photo/video is, the better. A single photo will be shown as a static image, while several photos will be shown as a slideshow. If you upload a video, we will no longer display any hero images.
Hero image size limits
Rather than imposing limits on the size of images you can upload to your direct booking website, we run your images through an image size optimizer. This is to avoid slow load times due to large file sizes. This can result in some quality loss of larger images, but ultimately serves to make your site more user-friendly.
It is recommended to have banner images at a minimum 2560px x 550px, taller images will be cropped. Ensure that your images align with these recommendations to prevent cropping and maintain aesthetic quality.
Adding a Video to your Hero Banner
Only one video can be added with a maximum size of 30MB. An MP4 and other popular formats are supported.
How to upload hero images/video
To add a hero background image or video:
Select Direct in the main menu
On the Overview > Sites page, select your website
Click on Overview in the sub-menu
Click Add Images + or Add video + under Hero background section.
Select and add the image or video you want.
How to delete hero images/video
To delete hero images:
Select Direct in the main menu
On the Overview > Sites page, select your website
Click on Overview in the sub-menu
Scroll down to where you see the images and/or video added to your hero banner and click the "x" in the corner of the file.
How images are edited and optimized
Images can be cropped in our editor when you upload them.
We also optimize image file sizes, so you won't experience slow load times with large images.
Note: Sites with a single property may or may not include a hero image. Check out our Direct Single Property Sites article to learn more.