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Troubleshooting: My Dates Weren't Blocked After Receiving a Reservation
Troubleshooting: My Dates Weren't Blocked After Receiving a Reservation

Troubleshoot open dates on your calendar after a reservation was received

Reynir Óli Smárason avatar
Written by Reynir Óli Smárason
Updated over a week ago

If you received a reservation at one of your listings and those dates haven't been blocked by Reservation Sync for another one of your listings, please check the following:

Have your listings been merged into a single property and/or do you have a parent-child setup?

Merging properties and/or setting up a Parent-Child relationship lets Hospitable know that the listings/properties are related and dates should be blocked when a reservation is booked.

Did you disable Sync for this property?

Check that sync is enabled. Reservation Sync is disabled when Sync is toggled off for the property.

Did you get an email with the subject line ⚠️ Reservation Sync: Calendar block failed?

When attempting to block out dates on your channels, it's possible that the channel API may experience an error and be unable to accept the block. This is rare, but it does happen.

In this instance, we will send you an email to let you know so you can manually block those dates to prevent a double booking. This message has the subject line: ⚠️ Reservation Sync: Calendar block failed.

Even after we send that email, we'll continue attempting to block the dates ourselves. As an additional fallback, you can import your property iCal feed directly into your channel's calendars. This will help ensure that dates still get blocked even if this Sync fails.

Platform-Specific Things to Check

Booking.com: is your room quantity more than 1?

Look at your Booking.com calendar in List-View. If the Rooms to Sell equals 1 for a date that also shows Net Booked as 1, your calendar is still open after a reservation. This means that you have 2 rooms to sell for that specific date.

If this is the case, you'll need to disconnect, ensure that the total of Rooms to Sell plus Net Booked equals 1 (not more), and then reconnect to Hospitable. You can find instructions for doing that here.

Booking.com: do you have more than one rate plan?

Hospitable cannot communicate with child rate plans or secondary parent rate plans. You can set your primary rate plan by going to Properties > Click on the property > Pricing. You'll want to ensure that any other rate plans follow the availability of the selected parent.

Vrbo: Do you have Property Management Software?

If you use a PMS with Vrbo, Vrbo no longer lets us interact with their calendar (Vrbo expects your PMS to keep your calendars in sync). If this is the case, please reach out to your PMS software for assistance.

Still have questions? Please reach out to our Support Team so we can investigate this for you.

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