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Connect a Booking.com Account

Here is how to get your Booking.com listings connected to Hospitable!

Reynir Óli Smárason avatar
Written by Reynir Óli Smárason
Updated yesterday

Unlike Vrbo and Airbnb, the connection with Booking.com occurs on a listing level, not an account level. For this reason, you'll need to add new listings manually by following the instructions here.

Step 1: Set Up Your Listing on Booking.com

Step 2: Remove All Imported Calendars and Other Software

Remove all imported calendars by going to Rates & Availability > Calendar & Pricing > Calendar sync

Additionally, ensure that no other Property Management System (PMS) is connected by navigating to "Connectivity Provider" in the Booking.com Extranet and removing existing connections.

Step 3: Open Your Booking.com Calendar

⚠️ Not completing this step is the most common reason hosts encounter errors when connecting to Booking.com. Do not skip this step! ⚠️

In order to successfully connect to Booking.com, your listing's calendar must be Open/Bookable (you will be able to block dates from Hospitable after connecting).

To do this:

  1. Go to Rates & Availability > Calendar & Pricing > Calendar and click Bulk Edit.

  2. Set the date for "Up to and including" two years into the future.

  3. Set a price, click Save.

  4. Set the rooms to Open, click Save.

  5. Assign 1 room, click Save.

Rate Plans: Hospitable cannot communicate with child rate plans or secondary parent rate plans. If you have children rate plans, you'll need to ensure they are mapped to follow the parent rate plan.

Step 4: Start the Connection

The connection process must start on Hospitable (not Booking.com)!

Connections are made on a per-listing basis, requiring each property on Booking.com to be connected individually using its accommodation ID. This is unlike platforms like Airbnb or VRBO, where the entire account is linked.

  1. Go to the Connected accounts page

  2. Click on the Connect with Booking.com button

  3. Verify that your Booking.com setup meets our requirements. We don't support hotel-type properties and imported iCals.

  4. Click Connect with Booking.com.

  5. A new tab or window will open, redirecting you to the Booking.com extranet.

  6. Follow the connection flow on Booking.com's site.

  7. If prompted, select the properties you wish to connect to.

  8. Confirm the connection.

  9. Go back to Hospitable and enter the Booking.com email and accommodation IDs.

  10. Review the properties on Hospitable.

  11. Follow the flow to set your markup rate and Occupancy-based pricing settings. A markup rate is required, even if it's just set to 0.

It may take a few minutes for your listings to get pulled into Hospitable. Once your listings are successfully connected, you'll see them on the Connected Accounts page.

Step 5: Merge

Once your listings are connected, you'll want to merge the listings with any corresponding Airbnb/VRBO listings.

Step 6 (Optional): Repeat

If you need to add more properties from an already connected Booking.com account, you can simply repeat this process.

When asked "How many properties do you manage under..." you put in the number of NEW properties you are attempting to add to your Hospitable account. Do not include the number of properties you have already connected.

Notes

  • Each room in a multi-room property on Booking.com will appear as a separate property in Hospitable. This is because guests can book different rooms in a single reservation, and each room on the property will be treated as its own property in Hospitable. This is the expected behaviour.

  • While you can connect more than one software to Vrbo or Airbnb, that is not true for Booking.com.

    For Booking.com, we are a channel manager, and you can only have one connected at a time, so you will not be able to connect Hospitable to Booking.com and also use another software connected to Booking.com.

  • After connecting your Booking.com listing to Hospitable, Booking.com will no longer allow you to manually edit the calendar on the Extranet. This will be done from Hospitable.

  • We do not change any of the settings of your connected Booking.com channel. This means you can still communicate with your guests, set fees, or change your password or payout details, on Booking.com directly.

  • If you are switching from another provider and have been using a Length of stay (LOS) rate plan, this will automatically switch off upon connection.

Troubleshooting Connection Issues

Reset the Connection Request

  • In Booking.com, navigate to the Extranet and go to Connectivity Provider.

  • Remove any pending connection requests for Hospitable.

Common Error Messages and Solutions

  1. Cannot Connect Listings

    • Multi-Inventory Listings: Hospitable supports only single-unit listings. Ensure your Booking.com property is not set up as a multi-inventory (e.g., a hotel with multiple identical units and an inventory of >1 for each room).

    • Imported iCals or Another Property Management System (PMS): Remove any imported iCal feeds and disconnect PMS connections (e.g., Lodgify) from your Booking.com account.

    • Adjust Room Settings: Set "Rooms to sell" to 1. Update your property status to "Open/Bookable," and confirm that availability, inventory, and prices are set for at least two years.

  2. Property Connected to a Different PMS:

    • Log into the Booking.com Extranet.

    • Click your profile icon and select "Connectivity Provider."

    • Check who is listed as the provider.

    • If no provider is connected, you may need to recreate your listing and restart the connection process via Hospitable or Booking.com. In this case, either approach may work.

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