Guest experience is our suite of tools for busy short-term rental hosts that want to offer a stellar experience to their guests.

Guest experience consists of three components, all about automating communication with your guests.

  • Messaging rules - automate your guests; experience with messages from the first inquiry to check-out (and after!).

  • Review rules - automate posting reviews to guests.

  • Questions.- detect questions in your guests conversations, and reply to them automatically.

Three additional features can help you deliver a personal experience to your guests:

  • Short codes pull in details from your guests, listings, or reservations populated on the fly. You can access them by typing % in your templates.

  • Custom codes are a way to either create your own variables, or add more personalization by adapting to the circumstances of each stay.

  • Canned responses save you time by saving pre-written messages for future (manual) use when communicating with your guests.

Did this answer your question?