Guest experience is our suite of tools for busy short-term rental hosts that want to offer a stellar experience of their guests.
Guests experience consists of three components, all about automating the communication with your guests.
Messaging rules, automating your guest experience with messages from the first inquiry to check-out (and after!).
Review rules, automating the posting of your reviews to guests.
Questions, looking for potential questions to detect in your guests conversations, and reply to them.
Three other features can be used to help you deliver a personal experience to your guests:
Short codes are a great way to have some details from your guests, listings, or reservations populated on the fly. You can access them by typing
%in your templates.Custom codes are an additional way to either create your own variables, or add more personalization by adapting to the circumstances of each stay.
Canned responses save you time by saving pre-written messages for future (manual) use when communicating with your guests.