Guest experience includes a suite of tools for busy short-term rental hosts who want to offer a stellar experience to their guests. You can customize automated messages, replies, reviews, answers to your guests' questions, and more.
For detailed instructions, walk-throughs, how-tos, troubleshooting guides, and more, check out our Guest Experience section of the Help Center here.
Overview
Guest experience consists of three components:
Messaging rules: automate your guests' experience with messages from the first inquiry to after check-out.
Review rules: automate posting reviews to guests.
Questions: detect questions in your guests' conversations, and reply to them automatically.
These additional features help you deliver a personalized experience:
Short codes pull in details from your guests, listings, or reservations populated automatically. You can access them by typing
%in your templates.Custom codes allow you to create your own variables to add additional personalization to your rules.
Canned responses save you time by saving pre-written messages for future (manual) use when communicating with your guests.