Guest Experience
Automate guest messaging, reviews, answer guests' common questions, and more
By Assistant and 11 others12 authors101 articles
- Sending Pictures, Attachments, Documents, or Links to Guests
- Automatically Pre-Approve Inquiries
- Property Specific Messages
- Messages For Last-Minute Bookings
- Question Detection: Answer Not Sent Automatically?
- Message Content Warning
- Messages To Returning Guests
- Edit Messaging Rules
- Can I send 2 messages for the same event for the same property?
- Cancel a Scheduled Message
- Troubleshooting: Automated Message Was Not Sent Or Not Scheduled
- What happens when a reservation is altered
- Messaging Rule Settings And Options
- New Inquiry Messaging Rule
- New Pre-Approval Messaging Rule
- New Request to Book Messaging Rule
- New Reservation Messaging Rule
- New Cancellation Messaging Rule
- Expired Pre-Approval Messaging Rule
- Inquiry/Booking Request Denied Messaging Rule
- New Special Offer Messaging Rule
- After A New Reservation Messaging Rule
- Before Check-In Messaging Rule
- After Check-In / First Morning Messaging Rule
- Before Check-Out Messaging Rule
- After Check-Out Messaging Rule
- On A Given Day Of The Week Messaging Rule
- Editing Scheduled Message
- New payment issue messaging rule
- Review Request Messaging Rule vs Review Rules
- Automate Your Airbnb Reviews Using Review Rules
- When Your Automated Airbnb Review Is Generated
- When Will My Review Be Published?
- Guest Reviews: Manually Sending Reviews
- Manage Pending Airbnb Reviews in Hospitable
- Publishing A Review On Airbnb
- Leaving A Bad Review For A Guest
- How can I use AI to publish reviews for my Airbnb guests?
- Guest Reviews: Reviewing Booking.com Guests
- Replying to Guest reviews for Airbnb and Booking.com with AI
- Guest Reviews: Review Language
- Creating Custom Upsells
- How to Offer Paid Upsells to Your Guests
- Upsell Purchase Notifications
- How Upsell Requests Work (Approvals & Denials)
- Trip Insurance Overview
- Early Check-In and Late Check-Out Upsells
- Upsell Refunds: How to Request a Refund for Any Reason
- Cancelling Trip Insurance & Requesting a Refund
- Upsell Payouts, Billing & Refunds FAQ