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What is the difference between Short Codes and Custom Codes?

Short Codes & Custom Codes: What Is The Difference?

Jenn Tomaszewski

Assistant

Pierre-Camille Hamana

Short Codes & Custom Codes

Learn more about shortcodes and how to use them.

Short Codes: Definition And Use

What are short codes?

View the full list of available short codes to use in your rules

List of Short Codes (Including Definitions and Restrictions)

How to use the %rental_agreement% short code to automatically share property-specific rental agreement links with your guests.

The %rental_agreement% Short Code: Share Property-Level Rental Agreement Links With Your Guests

How to use the %guidebook% short code to automatically share property-specific guidebook links with your guests.

The %guidebook% Short Code: How To Share Property-Level Guidebooks With Your Guests

What does the smartlock shortcode do and how should I use it?

Smartlock Short Code

I can't find or use a short code that I need in the messaging rule that I'm working on. How come?

Short Code Missing or Not Populating

There are shortcodes for the check-in and check-out time of reservations, but how do these work?

Check-in and Check-out Short Codes

Why did the %total% short code populate $0 or an incorrect amount?

The %total% Short Code

What are Smart Codes, how they relate to Short Codes, and when to use them in your messaging rules.

Smart Codes

Short Codes help you provide a personalized messaging experience to your guests

Short Codes

What is the difference between custom codes and shortcodes, and how do I use custom codes?

Custom Codes: Definition And Use

Why wasn't the custom code condition for "Check-in Is In [Less Than/More Than] Days" triggered?

Custom Code Condition "Check-in Is In [Less Than/More Than] Days"; How It Works

Do I always need to set a condition for my custom codes? How do I always include a custom code in a message and make it property-specific?

Custom Codes Without a Condition / Scoping Custom Codes

You can create multiple custom codes with the same name, to be used across different properties.

Creating Custom Codes With The Same Name

This article is a list of all available conditions for custom codes, so that your messages can adapt on the fly to your guests situation.

List of Custom Code Conditions

Can I use short codes inside my custom codes? What about other custom codes? Can I use other custom codes within a custom code?

Using Short Codes and Custom Codes Inside Custom Codes

Create A Custom Code

I've created a custom code, but how do I make sure it gets sent to my guests?

Adding Custom Codes To a Messaging Rule

Use custom codes to proactively offer to extend a reservation and up-sell your orphan nights.

Tutorial: Offering Extended Stay

Do you need to know your guest's flight number or communicate anything about airport transfer to guests who are likely to take a plane?

Custom Code Condition: Guest Will Take a Plane

What are custom code conditions and how are they triggered?

Custom Code Conditions: What Are They?

Custom Codes: List Of Conditions

Are custom codes multilingual? If not, then how can I include custom codes in my messaging rules in different languages?

Custom Codes: Languages

Insert customized details into your messages, based on conditions set by you

Custom Codes

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