Custom codes do not have to have a condition set when they are created.
When there is no condition, they are always included in the message sent to your guest, provided the reservation matches the property, platform, and host that the custom code is scoped to.
Property-specific messages
Custom codes can also be used to create messaging rule templates that will automatically adjust the message to the property or listing that the guest booked.
For example:
You may have check-in instructions that are identical for all listings, except for a paragraph about the lock-box that is different from listing to listing.
Information about parking might differ from property to property.
Any other information that is property or listing-specific but cannot be communicated with shortcodes.
Instead of creating a different check-in instructions messaging rule for every property or listing, you could create a specific custom code for each of them to hold these different paragraphs and include these custom codes in your rule. In this case, the custom code would not be tied to a condition; it will always apply, but only be sent if the scoping matches the platform, host, and property that the guest booked.
Your can read more about this here.
How to scope a custom code?
To set a scope for your custom code, you go to:
Hospitable > Guest Experience
Custom codes
Either select an existing custom code you with to scope, or click on "+Add new" to create a new one
Type in your paragraph into the text box
Scroll down to the bottom, where you see the three scoping fields:
Platform
Host
Property
Select you scoping
Click on "Save"
For additional guidance, watch Matt's Meet Your Host Mentor video.
Why isn't my custom code saving?
A custom code's scope must include at least one property to be valid. If you've just used Clear selection, zero properties are selected and the code will not auto-save — you'll see a visual warning around the properties selector.
You have two options:
Select one or more specific properties you want this code to apply to, or
Turn on the All properties toggle to apply the code to every property on your account.
Clear selection on its own is only useful as a step before re-selecting a different set of properties — it is not a way to "unscope" a code.