What are Custom Codes?
Custom codes are reusable blocks of text (from a sentence to a full paragraph) that you can insert into:
Messaging rules
Teammate notification rules
They:
Are created and managed by you
Contain only the text you define
Are specific to a property or use case
Custom Codes vs. Short Codes
It’s helpful to understand how these differ:
Feature | Short Codes | Custom Codes |
Source | System-generated | User-defined |
Purpose | Pull dynamic data (e.g., guest name, dates) | Insert static, reusable text |
Scope | Global | Property-specific |
Appearance | Green ( | Purple ( |
When to Use Custom Codes
Use custom codes when you want to include content that only applies in certain situations, such as:
Instructions for specific properties
Details for longer stays
Notes for families or specific guest types
Variations in check-in or house rules
Tips
Use short codes for dynamic data and custom codes for tailored messaging
Preview your templates to ensure everything displays correctly
Keep your custom codes updated as your property details change