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Question Detection: Can Questions Be Detected In Languages Other Than English?

We detect questions in English, which currently covers 96% of our users' conversations.

Pierre-Camille Hamana avatar
Written by Pierre-Camille Hamana
Updated over a week ago

This article refers solely to the legacy feature of question detection for question categories under Guest Experience.

This does not refer to the inbox AI feature.

The legacy question detection feature can only support the detection of questions in English. This also means that we will only look for questions in conversations that are occurring in English.

Future changes to the question detection AI will include the ability to detect questions in any language.

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