The time of the publication of a review depends on the rule settings.
We schedule a review as soon as it is made available by the booking platform, usually, within 24 hours after the check-out, and we cannot control this timing on our end. However, you can decide when the review will be published. In the timing settings of the review rule, you can define how many days after the check-out the review will be published automatically.
To edit the timing settings of the review rule:
Go to Guest Experience.
Click on Review rules.
On that page, click on the selected review rule.
Scroll down to the Timing section.
Set the number of days after the check-out when the review will be published
We recommend that you leave ample time to review each review and adjust the comments and grades as needed. From experience, we recommend setting the timing to at least 3 days after check-out to ensure you have received all necessary feedback and dealt with any issues that may have arisen.
Please also note that you can always send an automated review manually, by clicking on Send now on the specific review.
Note: Reviews can only be created or published after the guest has checked out and the booking platform has opened the review period for that reservation.