Contact our support team to do this for you. Please provide them with a link to your picture (Google Drive, Dropbox, etc.) that won't change so they can use it to set the picture. We can't add an image file - it must be a link!

You can't currently change your profile picture yourself, though this has been raised as a feature request. You can vote for it here!

Due to limited availability, we can currently only offer Zoom support calls on a limited basis. We do not have an inbound support phone line at this time.

Get in touch with our support team, who can remove you from the mailing list.

We continuously pull in reservation information to place blocks on your calendar and avoid conflicting bookings.

Any manual updates made to your Hospitable calendar will immediately be pushed to all channels, regardless of sync settings.

Non-reservation-related availability, pricing, and min-night stay are pulled in from your lead listing every 4.5 hours, if those sub-sync options are enabled in your Sync Settings, and pushed to your other connected channels.
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If you have PriceLabs connected, they send an update once a day. Price updates are pushed to your properties during the following sync action.

Your channels are also synced every 2.5 hours for any changes to your listing data or if new listings have been added. This can be sped up by selecting Re-Sync for the channel on the Connected Accounts page.

We have a setting called Enforce time restrictions. This prevents scheduled messages from being sent to guests between 9 pm and 9 am, so as not to disturb them. By default, this setting is enabled.
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If you have your message scheduled between these hours, we will reschedule to the nearest 9. For example, a check-out message scheduled for 6 am would be sent at 9 am instead.
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To enable/disable this setting, go to Settings > Preferences > Guest experience.