✅ This article covers: updating your Hospitable profile picture, unsubscribing from townhall and marketing notifications, recovering an account when you've lost access to the old email and phone, and the languages available on Hospitable.
❌ Looking for something else? This article does not cover:
Logging in, password reset, two-factor authentication, device verification, Google sign-in, or browser issues → see Troubleshooting Login and Account Access Issues
Inviting teammates, secondary user access, or permissions → see FAQs & Troubleshooting: User Management (Secondary Users)
Changing your name, phone number, or other personal details on your account → see Account Details: How to Change Personal Details, Email, and Info
Changing the email address on your account, transferring account ownership, or closing your account → contact support via the chat widget or [email protected] — these require manual verification.
Connections to Airbnb, Vrbo, Booking.com, or your direct booking site → see the Connected Channels collection
Listings, properties, amenities, photos, or property settings → see Property & Listing Management
Calendar, availability, pricing, dynamic pricing, or sync issues → see Calendar & Pricing
Reservations, alterations, cancellations, refunds, payouts, or security deposits → see Reservations & Payments
Smart locks, devices, access codes, or short codes → see Devices & Smart Locks
Owner statements, invoices, or subscription billing → see Billing & Subscriptions
Still need help? Open a chat with us from the ? menu in your Hospitable dashboard, or email [email protected].
How can I change my Hospitable profile picture?
How can I change my Hospitable profile picture?
Go to Settings > Personal Info and click your Profile picture to add and edit your profile photo!
How can I unsubscribe from townhall notifications?
How can I unsubscribe from townhall notifications?
Ask Smarty to remove you from the townhall notifications or marketing notifications.
How can I recover my account if I don't have access to the old email address and phone number?
How can I recover my account if I don't have access to the old email address and phone number?
If you don't have access to the old email address and phone number, we will need to look into alternative authentication steps.
Please contact support directly to help you recover access to your account.
How can I change the user interface language on Hospitable?
How can I change the user interface language on Hospitable?
At this time, Hospitable is only available in English.
In the meantime, you can add a translator to your browser as an extension. As a Chrome user, Google Translate is great for this. 👍