✅ This article covers: logging in, resetting your password, changing the email on your Hospitable account, enabling two-factor authentication, transferring account ownership, adding or removing teammates and adjusting their permissions, updating your profile, and closing your account.
❌ Looking for something else?
Connections to Airbnb, Vrbo, Booking.com, or your direct booking site → see the Connected Channels collection
Listings, properties, amenities, photos, or property settings → see Property & Listing Management
Calendar, availability, pricing, dynamic pricing, or sync issues → see Calendar & Pricing
Reservations, alterations, cancellations, refunds, payouts, or security deposits → see Reservations & Payments
Smart locks, devices, access codes, or short codes → see Devices & Smart Locks
Owner statements, invoices, or subscription billing → see Billing & Subscriptions
Still need help? Open a chat with us from the ? menu in your Hospitable dashboard, or email [email protected].
How can I change my Hospitable profile picture?
How can I change my Hospitable profile picture?
Go to Settings > Personal Info and click your Profile picture to add and edit your profile photo!
How can I unsubscribe from townhall notifications?
How can I unsubscribe from townhall notifications?
Ask Smarty to remove you from the townhall notifications or marketing notifications.
How often is my account synced?
How often is my account synced?
We continuously pull in reservation information to place blocks on your calendar and avoid conflicting bookings.
Any manual updates made to your Hospitable calendar will immediately be pushed to all channels, regardless of sync settings.
Non-reservation-related availability, pricing, and min-night stay are pulled in from your lead listing every 4.5 hours, if those sub-sync options are enabled in your Sync Settings, and pushed to your other connected channels.
If you have PriceLabs connected, they send an update once a day. Price updates are pushed to your properties during the following sync action.
Your channels are also synced every 2.5 hours for any changes to your listing data or if new listings have been added. This can be sped up by selecting Re-Sync for the channel on the Connected Accounts page.
Why was my message sent later/earlier than scheduled?
Why was my message sent later/earlier than scheduled?
We have a setting called Enforce time restrictions. This prevents scheduled messages from being sent to guests between 9 pm and 9 am, so as not to disturb them. By default, this setting is enabled.
If you have your message scheduled between these hours, we will reschedule to the nearest 9. For example, a check-out message scheduled for 6 am would be sent at 9 am instead.
To enable/disable this setting, go to Settings > Preferences > Guest experience.
How can I recover my account if I don't have access to the old email address and phone number?
How can I recover my account if I don't have access to the old email address and phone number?
If you don't have access to the old email address and phone number, we will need to look into alternative authentication steps.
Please contact support directly to help you recover access to your account.
How can I change the user interface language on Hospitable?
How can I change the user interface language on Hospitable?
At this time, Hospitable is only available in English.
In the meantime, you can add a translator to your browser as an extension. As a Chrome user, Google Translate is great for this. 👍