Priority Support is designed for customers who want faster responses and more flexibility in how they contact the support team. Learn how to activate here.
This package does not skip our workflows or AI assistants. These systems ensure that the most qualified support representative handles your query, but priority customers are placed at the front of the line once availability opens.
What are the benefits of Priority Support?
Priority Support includes two key features:
Priority handling of new conversations: Your conversations are flagged with a ⭐️ and moved to the front of the queue. While there's no guaranteed response time yet, we aim to reply as soon as someone is available. Please note that, while we will look at your questions and respond to you first, we can't guarantee we'll be able to resolve your questions first. We want to be thorough when investigating complicated matters.
Support via WhatsApp: Message our team directly from WhatsApp. Pick up conversations where you left off without opening the Hospitable app, and you can even leave voice messages for a faster processing of your requests.
To utilize Priority Support via WhatsApp, ensure your phone number is registered on your Hospitable profile and send messages from that number. Messages coming from other numbers will automatically close and remain unseen by our support team.
You can check your current support tier and upgrade or review the pricing at: https://my.hospitable.com/settings/support-tiers
While phone support is currently not part of our Priority Support plan yet, Priority Support customers will be the first to be notified when this feature becomes available. Stay tuned for more exciting updates!