What is Priority Support?

Learn more about faster support response times, support over WhatsApp, and our plan for phone support

Pierre-Camille Hamana avatar
Written by Pierre-Camille Hamana
Updated over a week ago

Priority Support is an additional customer support offering designed to provide you with faster and more personalized assistance. When you opt-in for this service, you enjoy faster response times from our award-winning support team.

  • When you initiate a new conversation through any of our support channels—email, live chat, or even WhatsApp—your inquiry will be marked with a star (⭐️). This ensures that your request moves to the front of the queue and is attended to before non-priority requests. Please note that, while we will look at your questions and respond to you first, we can't guarantee we'll be able to resolve your questions first. We want to be thorough when investigating complicated matters.

  • To utilize Priority Support via WhatsApp, ensure your phone number is registered on your Hospitable profile and send messages from that number. Messages coming from other numbers will automatically close and remain unseen by our support team.

While phone support is currently not part of our Priority Support plan yet, Priority Support customers will be the first to be notified when this feature becomes available. Stay tuned for more exciting updates.

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