How Direct Booking Payouts Work
Direct Booking payouts are handled and displayed differently depending on your Direct plan.
Each property can be linked to one bank account at a time, though the same bank account can be shared across multiple properties. At this time, payouts cannot be split across multiple bank accounts for a single booking. We’re actively exploring a split payout option for Direct Premium users.
Hospitable also supports flexible payment terms, such as collecting a partial payment upfront and the remaining balance closer to check-in. These settings apply only to new bookings and do not retroactively change existing reservations. If a booking does not meet the required lead time for scheduled payments, the full amount is collected upfront.
To check the status of a reservation payment, navigate to the reservation’s financials in the inbox thread. Look for the “Paid” label, which indicates the payment has been collected. Additionally, you can review the Direct > Payout History section for detailed payout records, including dates and amounts.
Direct Basic
With Direct Basic, once a guest submits payment, the funds are sent directly to your connected Stripe account. A 1% service fee applies to all users except those on Legacy plans
It’s also helpful to distinguish between Direct and Manual bookings.
Direct bookings are processed automatically through Hospitable, while Manual bookings involve off-platform payments that you manage independently.
Direct Premium
You can monitor the total of payouts already completed and the upcoming ones.
Item | Definition |
Upcoming Payouts | Shows payouts tied to your connected bank accounts |
Paid | Amount paid out within the last 30 days |
Scheduled | Payouts scheduled for the next 30 days |
Status | May show Settled (Paid), Scheduled, and Failed. |
Payout Date | Date the payout was issued (may update if adjustments occur) |
Property | Public property name and transaction details |
Bank Account | Bank account linked to the booking. |
Reservation Code | Clickable link to the associated booking |
Amount | Final payout amount, including any adjustments |
In some cases, amounts may appear higher than the original booking total or show as negative due to post-booking adjustments or refunds.
How Bank Accounts Are Applied to Bookings
Payouts are always tied to the bank account linked to the property at the time the booking is created. If you update a bank account after a booking has already been made, that change will only apply to future reservations. Existing bookings will continue to pay out to the original bank account.
Example: If a booking was created in February and the bank account was updated in April, the February booking will still pay out to the original account.
This is also the most common reason a payout appears to go to the "wrong" account because the booking was created before the bank account update. To help prevent this, we recommend confirming your payout settings before accepting new bookings.
If you need a payout for an existing booking sent to a different bank account, please contact support before the scheduled payout date. Both the old and new bank accounts must be verified for us to make this change successfully. If a payout has already been sent and marked as Settled, it cannot be reversed. See What to Do If a Payout Already Settled to the Wrong Account below for guidance on next steps.
Who Can Manage Payout Settings
The Payments & Payouts section is available to all primary users and secondary users with full access, regardless of plan. The only users who won't see this section are those whose properties are in countries that do not support USD, AUD, or GBP payouts.
If you're a secondary user without full access, you'll need to reach out to the primary account holder to request any updates.
Ensuring Your Payout Method Is Verified and Linked
Before Hospitable can send you payouts, two conditions must be met:
Your bank account must be verified. Verification means your identity and bank details have been reviewed and approved through our KYC (Know Your Customer) process. You can check your verification status under Settings → Payments & Payouts.
Your bank account must be linked to the property. Each property must be assigned to a specific bank account. If a property is not linked to any bank account, payouts for bookings on that property will fail.
If your payout method shows "Needs Verification":
Go to Settings → Payments & Payouts → Bank Accounts.
Click on the bank account showing "Needs Verification."
Hover over the verification status to see what information or documents are still required.
Click on the three dots (...), then Verify Bank Account to complete the verification form. If using instant bank verification, this can take under 5 minutes. Manual review may take 1–2 business days.
Verification links expire after 20 minutes. Have your bank details and government ID ready before you start.
If verification is complete but payouts are still failing:
Confirm the bank account is assigned to the correct property (check under Settings → Payments & Payouts → Bank Accounts → Edit).
Make sure the bank account is still open and accepting deposits.
If everything looks correct, contact [email protected] for further investigation.
While your bank account is unverified:
You can still accept bookings and collect guest payments.
Payouts will be held until verification is complete.
Once verified, held payouts are automatically released — no action needed on your end.
What Happens to Payouts When You Downgrade
There may be instances when you need to downgrade your Direct plan — from Premium to Basic or Lite. This section explains what happens to your payouts and payout settings when you do.
Your access to Payments & Payouts does not change. The Payments & Payouts section is available to all primary users and secondary users with full access, regardless of plan. Downgrading does not remove or hide it. The only users who won't see this section are those whose properties are in countries that do not support USD, AUD, or GBP payouts.
Existing bookings continue to pay out. Any reservations made while you were on Direct Premium will still process payouts to the bank account that was linked at the time the booking was created. Changing plans does not cancel or redirect pending payouts.
Upsell payouts continue to work. Even on plans where the booking payment itself does not flow through Hospitable (e.g., Direct Lite), any upsells you have configured will still be collected in USD and paid out to the payout method you have on file with us.
Payout method verification still applies. If your payout method was unverified at the time of the plan change, payouts will remain on hold until verification is complete.
If your payout method is unverified after downgrading:
Contact Hospitable support at [email protected]. Our team can:
Generate a secure, time-limited verification link so you can complete KYC verification.
Confirm the status of any pending payouts tied to your previous plan.
Help update or reassign bank accounts for existing reservations if needed.
Important: Verification links expire after 20 minutes, so make sure you have your bank details and any required documents ready before requesting one.
Payout Timeline: What to Expect
Here's what happens from the moment a booking is confirmed to when funds arrive in your bank account:
Booking confirmed → Guest checks in → Payout initiated (within 24 hours after check-in) → Status changes to "Settled" → Funds arrive in your bank (3–5 business days)
All payouts processed by Hospitable are sent via ACH (Automated Clearing House). When a payout is marked as Settled, it means Hospitable has issued the transfer to your bank — it does not mean the money is in your bank account yet. Your bank may still need time to process the deposit.
Most payouts appear in your bank account within 3–5 business days after being marked Settled. Timing can vary depending on your bank's internal processing. In rare cases, additional delays may occur if your bank requires extra time.
When your payout shows "Settled," this means Hospitable has released the funds. It does not mean the money is in your bank account yet. ACH transfers typically take 3–5 business days to arrive.
You can track each step by navigating to Direct → Payout History and checking the status column for your reservation.
Last-Minute Booking Payout Delays
If a guest books within approximately 4 days of check-in, their payment may not have fully cleared by the time the payout is scheduled. Hospitable cannot pay out funds it hasn't received yet.
In these cases, your payout will be released once the guest's payment has fully processed, which may take up to 3 additional business days after the standard payout date.
Once the payment clears, the payout is automatically initiated — no action is needed on your end.
Last-minute bookings are a common reason for payout delays. If your payout hasn't arrived on schedule, check whether the booking was made close to check-in.
Negative or Adjusted Payouts
In some cases, a payout amount may be lower than expected, zero, or even negative. This happens when post-booking adjustments are applied, such as:
Refunds issued to the guest (full or partial)
Chargebacks initiated by the guest's bank
Cleaning fee adjustments
Resolution center charges
These adjustments are deducted from the payout tied to the affected reservation.
Example: If a $500 payout had a $500 refund applied, your net payout would be $0. You can see the breakdown in Financials → Payouts.
If a payout shows as negative, it means the adjustments exceeded the original payout amount. This balance is typically recovered from future payouts.
Common Reasons Payouts Fail
If a payout fails, you'll receive an email notification. Once the underlying issue is resolved, payouts are automatically rerun. Below are the most common reasons:
Unverified bank account — Bookings and payments can still be accepted while a bank account is unverified, but payouts will be held until verification is complete. Go to Settings → Payments & Payouts and complete bank account verification.
Invalid or closed bank account — If a payout is sent to a closed account, the funds are not lost. The transfer will be rejected by the receiving bank and returned to Hospitable (typically 5–10 business days). Once the funds are returned, add and verify a new bank account, then contact support to reissue the payout.
Insufficient processed balance — This can happen with last-minute bookings or when refunds are issued after a payout has already been processed. In most cases, the payout will automatically rerun once the funds have finished processing. In rare situations, support may need to make manual adjustments.
Currency mismatch — If your connected bank account currency doesn't match the payout currency, the transfer may be rejected by your bank. Ensure your bank account supports the currency of your Direct bookings. If needed, add a separate bank account in the correct currency under Settings → Payments & Payouts → Bank Accounts.
Payouts Still Failing After Bank Verification
In some cases, your bank account may show as verified in your payout settings, but payouts continue to fail. This can happen because verification status and transfer eligibility are not always the same thing.
Verification confirms that your identity and bank details have been reviewed. However, the actual transfer can still be rejected by your bank for reasons that aren't visible in the Hospitable dashboard.
Common causes of persistent payout failures:
Bank account is closed or frozen — Your bank may have closed or restricted the account after verification was completed. Transfers sent to an inactive account will be returned.
Bank has returned previous transfers — If your bank returned earlier payout attempts, the payment processor may flag future transfers for additional review.
Insufficient processed balance — For upsell or last-minute booking payouts, the guest's payment may not have fully cleared before the payout was attempted.
Negative balance from post-payout refunds — If a refund was issued after the original payout was already processed, your account balance may go negative. Future payouts will fail until the balance recovers. In these cases, support may need to manually reduce the failed payout amount to remove the previously refunded portion.
What to do:
Confirm your bank account is active. Log in to your bank and verify the account is open and accepting deposits.
Review payout history. Go to Direct → Payout History and check whether all payouts are failing or only specific ones.
Wait 24–48 hours. After resolving any of the issues above, payouts are automatically retriggered within 24–48 hours. If payouts are still failing after that window, or if you suspect a refund has caused a negative balance, contact support. Our team can investigate the underlying transfer issue with the payment processor, and if needed, manually adjust the failed payout amount to account for refunds processed after the original payout.
Failed payouts are never lost. Funds remain in your Hospitable account and will be retried automatically once the issue is resolved. However, persistent failures require support intervention to diagnose, don't wait months hoping it will resolve on its own.
For detailed guidance on bank verification, see Verifying bank accounts for payouts.
If a Payout Appears Delayed
Before reaching out, we recommend checking the following:
Confirm the payout status in your dashboard
Verify that the correct bank account is linked and active
Check the correct receiving account if you use multiple bank accounts
If needed, Hospitable can provide proof of transfer to help your bank locate an incoming ACH deposit. Additionally, contact your bank to confirm if funds were received or returned. This step helps identify and resolve discrepancies quickly.
What Happens When a Payout Is Returned
If your bank rejects or returns a payout (for example, because the account was closed or the details were incorrect), here's what to expect:
Funds are not lost. The returned payout is sent back to Hospitable by your bank. This typically takes 5–10 business days from the date the payout was originally sent.
Update your bank account. While waiting for the funds to return, go to Settings → Payments & Payouts and either add a new bank account or update the existing one. Make sure the new account is fully verified before the payout is retried.
Payout is retried automatically. Once the returned funds are received back by Hospitable and your bank account is verified, the payout is automatically queued for retry. This usually happens within 24–48 hours after the funds are returned.
Allow time for delivery. After the retry is initiated, the standard ACH processing time of 3–5 business days applies.
Total expected timeline from bank rejection to funds in your new account: approximately 10–17 business days.
If your payout has not been retried after 10 business days from the original failure, or if you need the payout redirected to a different bank account for an existing booking, contact [email protected] with:
The reservation code
The payout date and amount
Confirmation that your new bank account is verified
Important: Each property must be linked to a verified bank account for payouts to process. If you recently added a new bank account, make sure it is assigned to the correct property under Settings → Payments & Payouts → Bank Accounts. Payouts will fail if the property is not linked to any bank account or if it is linked to an unverified account.
What to Do If a Payout Already Settled to the Wrong Account
If a payout has already been marked as Settled, Hospitable has released the funds via ACH. Settled payouts cannot be reversed, recalled, or redirected by Hospitable. This is a limitation of the ACH transfer system — once funds are sent, they cannot be pulled back by the sender.
Here's what to do depending on your situation:
If you're a property manager and the payout went to your personal account instead of the owner's: You'll need to arrange the transfer to the owner privately (e.g., via bank transfer, check, or another payment method you both agree on). Hospitable cannot facilitate this transfer.
If you're a property owner and the payout went to your property manager's account: Contact your property manager directly to arrange repayment.
Update the bank account for future bookings. Go to Settings → Payments & Payouts and ensure the correct bank account is linked to the property. This change will apply to new bookings only — it does not affect existing reservations.
Can I pay money back to Hospitable for re-routing?
Upon request, our support team may be able to assist with recollecting the funds and redirecting them to the correct bank account. If you'd like to explore this option, reach out to [email protected] with the reservation code and the bank account you'd like the payout sent to. Service fees may apply and are not covered by Hospitable.
💡 Tip for property managers with multiple owners: Verify your bank account assignments before accepting new bookings. Go to Settings → Payments & Payouts → Bank Accounts and confirm each property is linked to the correct account. If a payout hasn't been sent yet, see How Bank Accounts Are Applied to Bookings above — support can redirect scheduled payouts before the payout date.
OTA Channel Payouts (Airbnb, Vrbo, Booking.com)
Hospitable processes payouts only for Direct bookings made through your Hospitable-powered booking site. For all other channels, the OTA (Online Travel Agency) manages payments and payouts according to its own schedule and policies.
If your booking is from Airbnb, Vrbo, or Booking.com:
The payout is handled by that platform directly — not by Hospitable.
You cannot check OTA payout status in Hospitable. Please check your host dashboard on the respective channel.
Hospitable displays the gross booking total for all OTA reservations. For most OTAs (including Airbnb and Vrbo), the payout you receive is the net amount. The platform deducts its service fees before sending you the payout. This means your OTA payout will typically be lower than the total shown in Hospitable.
Booking.com Exception
Booking.com may send payouts using either net or gross amounts, depending on how your account is configured.
Gross payouts: You receive the full reservation amount, and Booking.com invoices you for the commission separately
Net payouts: Booking.com deducts commission and fees before sending your payout
Hospitable does not control whether your payouts are net or gross. This setting is managed entirely by Booking.com.
If you need to change how your payouts are structured or have questions about payout calculations, contact Booking.com's Partner Support directly.
Booking.com-specific note: Payments by Booking.com
How you collect payment for Booking.com reservations depends on whether you are enrolled in Payments by Booking.com:
If you are enrolled in Payments by Booking.com: Booking.com collects payment from the guest and sends the payout to you according to their schedule. You do not need to collect payment from the guest.
If you are NOT enrolled in Payments by Booking.com: You are responsible for collecting payment from the guest independently (e.g., at check-in, via bank transfer, or through another payment method you arrange directly). Booking.com does not collect or process the payment on your behalf in this case.
To check your enrollment status, log in to your Booking.com extranet and go to Finance → Payment settings.
Vrbo-specific note: Service fee deductions
Vrbo deducts its service fee from the host payout before sending it. This means the payout you receive from Vrbo will be lower than the total booking amount shown in Hospitable. For example, if a guest paid $4,700 total and Vrbo's service fee is $400, your Vrbo payout would be approximately $4,300. To see the exact breakdown, check your Vrbo host dashboard → Reservations → Financial details for the specific booking.
Frequently Asked Questions
Can I delete a bank account in Hospitable?
No, it is not currently possible to delete a bank account in Hospitable. This applies to both your business bank account and owner bank accounts.
If you no longer use a bank account, we recommend renaming it to something clear like "Old Account — Do Not Use" so it is easy to distinguish from your active account. To rename a bank account, go to your bank account settings and update the account name.
Can I remove a payout method?
Payout methods (bank accounts) cannot be removed from Hospitable at this time. If you have added the wrong account or need to switch to a different one, add your new bank account and rename the old one to avoid confusion. Payouts will be sent to whichever account is set as the active payout destination.
I added the wrong bank account. What should I do?
Add your correct bank account to Hospitable.
Set the new account as your active payout destination.
Rename the old account (e.g., "Old Account — Do Not Use") so it is not selected by mistake.
If you need further assistance, contact support at [email protected].
Will I be able to delete bank accounts in the future?
Bank account deletion is a feature that may be added in the future. For now, renaming unused accounts is the recommended workaround.
The Settings → Payments & Payouts section of Hospitable is for hosts and secondary users with the correct permissions — not for teammates. If your teammate needs to set up their bank account to receive task payouts, they do this in the Teammate Portal under Earnings.
This article is for payouts related to Direct bookings. It is not related to pay your team or tasks payments. For these issues, learn more here.