How Direct Booking Payouts Work
Direct Booking payouts are handled and displayed differently depending on your Direct plan.
Each property can be linked to one bank account at a time, though the same bank account can be shared across multiple properties. At this time, payouts cannot be split across multiple bank accounts for a single booking. We’re actively exploring a split payout option for Direct Premium users.
Hospitable also supports flexible payment terms, such as collecting a partial payment upfront and the remaining balance closer to check-in. These settings apply only to new bookings and do not retroactively change existing reservations. If a booking does not meet the required lead time for scheduled payments, the full amount is collected upfront.
Direct Basic
With Direct Basic, once a guest submits payment, the funds are sent directly to your connected Stripe account. A 1% service fee applies to all users except those on Legacy plans
It’s also helpful to distinguish between Direct and Manual bookings.
Direct bookings are processed automatically through Hospitable, while Manual bookings involve off-platform payments that you manage independently.
Direct Premium
You can monitor the total of payouts already completed and the upcoming ones.
Item | Definition |
Upcoming Payouts | Shows payouts tied to your connected bank accounts |
Paid | Amount paid out within the last 30 days |
Scheduled | Payouts scheduled for the next 30 days |
Status | May show Settled (Paid), Scheduled, and Failed. |
Payout Date | Date the payout was issued (may update if adjustments occur) |
Property | Public property name and transaction details |
Bank Account | Bank account linked to the booking. |
Reservation Code | Clickable link to the associated booking |
Amount | Final payout amount, including any adjustments |
In some cases, amounts may appear higher than the original booking total or show as negative due to post-booking adjustments or refunds.
How Bank Accounts Are Applied to Bookings
Payouts are always tied to the bank account linked to the property at the time the booking is created.
If you update a bank account after a booking has already been made, that change will only apply to future reservations. Existing bookings will continue to pay out to the original bank account.
Example:
If a booking was created in February and the bank account was updated in April, the February booking will still pay out to the original account.
Updating Bank Accounts for Existing Bookings
If you need a payout for an existing booking sent to a different bank account, please contact support before the scheduled payout date.
Both the old and new bank accounts must be verified for us to make this change successfully.
Who Can Manage Payout Settings
Only primary users can manage payout and bank account settings.
If you’re a secondary user, you’ll need to reach out to the primary account holder to request any updates.
Payout Processing Timeline
All payouts processed by Hospitable are sent via ACH (Automated Clearing House).
What “Settled” Means
When a payout is marked as Settled, it means Hospitable has issued the transfer to your bank. Your bank may still need time to process the deposit.
Typical Timing
Most payouts appear in your bank account within 3–5 business days after being marked Settled. Timing can vary depending on your bank’s internal processing.
In rare cases, additional delays may occur if your bank requires extra time.
Failed or Missing Payouts
If a payout fails, you’ll receive an email notification. Once the underlying issue is resolved, payouts are automatically rerun.
Below are the most common reasons payouts fail, along with how to address them.
Unverified Bank Account
Bookings and payments can still be accepted while a bank account is unverified, but payouts will be held until verification is complete.
How to fix:
Go to Settings → Payments & Payouts and complete bank account verification.
Invalid or Closed Bank Account
If a bank account is closed or incorrect, payouts will be returned and rescheduled.
How to fix:
Contact support so we can help update your bank account and rerun the payout if needed.
Insufficient Processed Balance
This can happen with last-minute bookings or when refunds are issued after a payout has already been processed.
In most cases, the payout will automatically rerun once the funds have finished processing. In rare situations, support may need to make manual adjustments to reflect the correct amount.
If a Payout Appears Delayed
Before reaching out, we recommend checking the following:
Confirm the payout status in your dashboard
Verify that the correct bank account is linked and active
Check the correct receiving account if you use multiple bank accounts
If needed, Hospitable can provide proof of transfer to help your bank locate an incoming ACH deposit. Additionally, contact your bank to confirm if funds were received or returned. This step helps identify and resolve discrepancies quickly.
Why Was My Payout Sent to the Wrong Bank Account?
This typically happens when a booking was created before a bank account update.
When a booking is accepted, the payout method linked to the property is locked in. Updating payout settings afterward affects future bookings only and does not change existing reservations.
To help prevent this in the future, we recommend confirming your payout settings before accepting new bookings.
If you need help correcting a payout for an existing reservation, contact support so we can review available options. Make sure to communicate updates regarding your bank account to both your bank and Hospitable's support team to ensure correct routing.
Need Help?
If a payout remains failed or missing after reviewing the steps above, reach out to [email protected] with the payout date, amount, property, and reservation code. We’re happy to help ensure everything is completed smoothly.