Reservation Financials
Widget | Description | Representation |
Average Nightly Rate | Mean average nightly price. Calculated by dividing the total nightly accommodation charges (not including other fees) on accepted bookings by the total number of booked nights in the period. | Bar Chart, Single Value Stat |
Base Rate Revenue | Total nightly accommodation charges before any fees, discounts, or adjustments are applied. | Bar Chart, Single Value Stat |
Cleaning Fee Revenue | Total cleaning fees collected from guests during the period. | Bar Chart, Single Value Stat |
Discounts Applied | Total discounts applied to reduce the guest accommodation charges during the period. | Bar Chart, Single Value Stat |
Gross Revenue | Total income received from reservations including all guest and host fees, adjustments, and pass-through taxes. | Bar Chart, Single Value Stat |
Gross Revenue (Excluding Pass-through Taxes) | Total revenue before taxes, representing the portion of income used for tax reporting and excluding pass-through taxes, which are generally non-taxable. Depending on tax type and jurisdiction, some income and fees included may not be subject to tax. | Bar Chart, Single Value Stat |
Guest Total Additional Fees | Additional fees paid by guests including cleaning, linen, management, resort, pet, extra guest, community, upsell, and other fees. | Bar Chart, Single Value Stat |
Host Channel Service Fees | Channel commission fees deducted from the host’s payout. | Bar Chart, Single Value Stat |
Net Revenue | Total revenue for all reservations with a check-in during the period. Calculated as your actual earnings after all guest and host fees, discounts, refunds, and adjustments, including pass-through taxes you must remit but excluding channel service fees deducted from your payout. | Bar Chart, Single Value Stat |
Net Revenue by Channel | Net revenue distribution by booking channel for all reservations that checked-in during the reporting period. | Pie Chart |
Net Revenue Excluding Cleaning Fees | Total revenue for all reservations with a check-in during the period, calculated as your actual earnings after all guest and host fees, discounts, refunds, and adjustments. Cleaning fees are excluded, while all other guest fees and pass-through taxes you must remit are included. Channel service fees are excluded. | Bar Chart, Single Value Stat |
Net Revenue per Reservation | Mean (average) revenue per booking net of channel service fees. | Bar Chart, Single Value Stat |
Pass-through Taxes | Taxes collected from reservations and passed through to you for remittance to tax authorities. | Bar Chart, Single Value Stat |
Reservation Financials Breakdown | Financials breakdown for all reservations with a check-in during the period. | Table |
RevPAN | Net revenue per available night. Calculated by dividing your revenue (net of channel service fees) by the number of bookable nights in the period. | Bar Chart, Single Value Stat |
Taxes Remitted by Channel | Taxes collected from reservations and remitted directly to tax authorities by the booking channel on your behalf. | Bar Chart, Single Value Stat |
Total Taxes | Combined total of all taxes collected from reservations, including both channel-remitted and pass-through taxes. | Bar Chart, Single Value Stat |
Reservations
Widget | Description | Representation |
Booking Lead Time (Days) | Shows how far in advance guests book their stays, grouped by day ranges (0-6 days, 7-13 days, etc.). Counts the number of accepted reservations in each time range between booking date and check-in date. | Bar Chart |
Booking Lead Time (Mean) | Mean average number of days between when a booking is made and the check-in date for accepted reservations checking-in during the period. | Bar Chart, Single Value |
Booking Lead Time (Median) | Median average number of days between when a booking is made and the check-in date. Calculated by sorting the booking lead time for accepted reservations in the period and picking the midpoint. | Bar Chart, Single Value |
Booking Lead Time (Months) | Shows how far in advance guests book their stays, grouped by month ranges (0-1 months, 2-3 months, etc.). Counts the number of accepted reservations in each time range between booking date and check-in date. | Bar Chart |
Bookings by Channel | Distribution of reservations by booking channel. Counts the number of reservations with a check-in during the reporting period. | Pie Chart |
Bookings by Day of Week | Count of accepted reservations with check-in dates during the selected period, grouped by the day of week they were booked. | Bar Chart, Table |
Bookings by Length of Stay | Count of accepted reservations during the period segmented by the length of stay. | Bar Chart |
Cancellation Rate | Calculated by dividing the number of cancelled reservations in the period (by check-in date) by the total number of reservations, expressed as a percent. | Bar Chart, Single Value |
Guest Count (Total) | Total number of guests from accepted reservations with a check-in during the selected period. Includes adults, children, and infants. | Bar Chart, Single Value |
Owner Statements
Widget | Description | Representation |
Expenses by Category | Total expenses during the period by property and expense category. | Table |
Manager Gross Revenue | The amount owed to the property manager including commissions, fees, and expenses. | Bar Chart, Single Value Stat |
Owner Net Revenue | Reservation revenue by owner, net of manager deductions but before deducting expenses. | Bar Chart, Single Value Stat |
Owner Net Revenue (by Owner) | Reservation revenue by owner, net of manager deductions but before deducting expenses. | Table |
Owner Payout | The actual amount due to the property owner after all property manager fees and expenses have been deducted from the net reservation income. This is what the owner receives. | Bar Chart, Single Value Stat |
Payouts by Owner | The amount due to owners after all property manager fees and expenses have been deducted from the net reservation income. | Table |
Reservation Commissions to Manager | Total property manager commissions during the period. | Bar Chart, Single Value Stat |
Messaging
Widget | Description | Representation |
Avg Messages from Guests (by hour) | Mean average count of messages received from a guest during the period, segmented by the time of day (property timezone). | Bar Chart |
Guest Conversations | Count of unique reservations that received a message sent by a guest during the period. Even reservations with a check-in outside of the period are included. | Bar Chart, Single Value Stat |
Manual Response Time (Median) | Median time in minutes between a guest message and a manually sent response. Measures how quickly a guest gets a follow up message that is sent by a person. | Bar Chart, Single Value Stat |
Median time to response | Median time in minutes between a guest message and any response, whether manual or automated. Measures how quickly a guest gets any follow up message. | Bar Chart, Single Value Stat |
Message Stage Distribution | Count of messages received from guests segmented by the stage of the booking lifecycle. | Pie Chart |
Messages from Guests (by day) | Count of messages received from guests during the period, segmented by day of week. | Bar Chart |
Messages from Guests (by hour) | Count of messages received from guests during the period, segmented by the time of day (property timezone). | Bar Chart |
Messages Sent | Total number of messages sent to guests during the period. | Bar Chart, Single Value Stat |
Messages Sent by Team | Number of messages sent in a given time period by each teammate. | Bar Chart, Table |
Messages to Guests | Count of messages sent to guests, broken down by type. | Pie Chart |
Occupancy
Widget | Description | Representation |
Booked Nights | Number of nights in the reporting period with an accepted booking. | Bar Chart, Single Value Stat |
Occupancy (All Nights) | The number of booked nights divided by the total nights (including unavailable or blocked nights) in the reporting period, expressed as a percent. | Bar Chart, Single Value Stat |
Occupancy (Available Nights) | Occupancy rate for bookable nights only. The number of booked nights divided by the total bookable nights (excluding unavailable or blocked nights) in the reporting period, expressed as a percent. | Bar Chart, Single Value Stat |
Occupancy Pacing | Current occupancy rate compared with your occupancy rate at the same time last year. | Bar Chart |
Unavailable Nights | The number of nights in the period that are unbookable due to blocks or availability rules, divided by the total number of nights, expressed as a percent. | Bar Chart, Single Value Stat |
Unbooked Gaps | Count of unbooked gaps between reservations segmented by the number of nights in the gap (5 nights or fewer). | Bar Chart |
Reviews
Widget | Description | Representation |
Accuracy Rating | Mean average rating for accuracy during the period on a five-point scale. | Bar Chart, Single Value Stat |
Average Review for Categories | Mean average rating by guests for each review category. | Table |
Average Review per Property | Mean average review score during the period on a five-point scale for each of your properties. | Table |
Check-in Rating | Mean average rating for check-in during the period on a five-point scale. | Bar Chart, Single Value Stat |
Cleanliness Rating | Mean average rating for cleanliness during the period on a five-point scale. | Bar Chart, Single Value Stat |
Communication Rating | Mean average rating for communication during the period on a five-point scale. | Bar Chart, Single Value Stat |
Facilities Rating | Mean average rating for facilities during the period on a five-point scale. | Bar Chart, Single Value Stat |
Guest Review Rating | Mean average overall review score during the period on a five-point scale. | Bar Chart, Single Value Stat |
Latest 5-star Reviews | Most recent 20 reviews during the period with an overall rating of 5 stars. | Table |
Latest Negative Reviews | Most recent 20 reviews during the period with an overall rating of 3 stars or less. | Table |
Location Rating | Mean average rating for location during the period on a five-point scale. | Bar Chart, Single Value Stat |
Negative Review Tags | Count of Airbnb review tags with negative sentiment submitted by guests during the period. | Table |
Negative Review Tags by Property | Count of Airbnb review tags with negative sentiment submitted by guests during the period, segmented by property. | Table |
Positive Review Tags | Count of Airbnb review tags with positive sentiment submitted by guests during the period. | Table |
Positive Review Tags by Property | Count of Airbnb review tags with positive sentiment submitted by guests during the period, segmented by property. | Table |
Services Rating | Mean average rating for services during the period on a five-point scale. | Bar Chart, Single Value Stat |
Staff Rating | Mean average rating for staff during the period on a five-point scale. | Bar Chart, Single Value Stat |
Value Rating | Mean average rating for value during the period on a five-point scale. | Bar Chart, Single Value Stat |
Upsells
Widget | Description | Representation |
Upsell Revenue | Total amount paid by guests in the period for Hospitable Upsells, such as early check-in, late checkout, and other products and services. | Bar Chart, Single Value Stat |
Upsells Purchased | Total number of upsells, such as early check-in, late checkout, special amenities, and experiences, purchased by your guests. | Bar Chart, Single Value Stat |
Other
Widget | Description | Representation |
Issues Alerts by Severity | Shows the distribution of issue alerts per severity (low, medium, high). | Bar Chart |
Latest Issues | Shows the latest 20 issues in the chosen period. | Table |
Top Issue Alert Categories | How many times various issue alert categories came up in the given time period. | Table |