Reservation Financials
Widget | Description | Representation |
Average Nightly Rate | Mean average nightly price. Calculated by dividing the total nightly accommodation charges (not including other fees) on accepted bookings by the total number of booked nights in the period. | Bar Chart, Single Value Stat |
Base Rate Revenue | Total base accommodation charges paid by guests for nightly stays. | Bar Chart, Single Value Stat |
Cleaning Fee Revenue | Cleaning fee revenue collected from all reservations with a check-in during the period. | Bar Chart, Single Value Stat |
Discounts Applied | Total discounts applied to reservations with a check-in during the period. | Bar Chart, Single Value Stat |
Pass-through Taxes | The amount of taxes that were passed through to you from a booking channel during the period that you are obligated to report and remit to the appropriate authority. | Bar Chart, Single Value Stat |
Revenue | Total revenue for all reservations with a check-in during the period. Revenue is net of channel service fees and other deductions. | Bar Chart, Single Value Stat |
Revenue by Channel | Revenue distribution by booking channel. Revenue is net of channel service fees and other deductions for all reservations that checked-in during the reporting period. | Pie Chart |
Revenue Excluding Cleaning Fees | Total revenue for all reservations with a check-in during the period, excluding cleaning fees. Revenue is net of channel service fees and other deductions, with cleaning fees removed. | Bar Chart, Single Value Stat |
Revenue per Reservation | Mean (average) revenue per booking net of channel service fees. | Bar Chart, Single Value Stat |
RevPAN | Revenue per available night. Calculated by dividing your revenue (net of channel service fees) by the number of bookable nights in the period. | Bar Chart, Single Value Stat |
Taxable Revenue | Total taxable revenue for all reservations with a check-in during the period. Taxable revenue is net of channel service fees and pass-through taxes. | Bar Chart, Single Value Stat |
Taxes Remitted by Channel | The amount of taxes that are collected and paid on your behalf by the booking channel during the period. | Bar Chart, Single Value Stat |
Total Taxes | The sum of all taxes for all reservations during the period. | Bar Chart, Single Value Stat |
Reservations
Widget | Description | Representation |
Booking Lead Time (Days) | Shows how far in advance guests book their stays, grouped by day ranges (0-6 days, 7-13 days, etc.). Counts the number of reservations in each time range between booking date and check-in date. | Bar Chart |
Booking Lead Time (Mean) | Mean average number of days between when a booking is made and the check-in date for all reservations checking-in during the period. | Bar Chart, Single Value Stat |
Booking Lead Time (Months) | Shows how far in advance guests book their stays, grouped by month ranges (0-1 months, 2-3 months, etc.). Counts the number of reservations in each time range between booking date and check-in date. | Bar Chart |
Bookings by Channel | Distribution of reservations by booking channel. Counts the number of reservations with a check-in during the reporting period. | Pie Chart |
Bookings by Length of Stay | Count of reservations during the period segmented by the length of stay. | Bar Chart |
Cancellation Rate | Calculated by dividing the number of cancelled reservations in the period (by check-in date) by the total number of reservations, expressed as a percent. | Bar Chart, Single Value Stat |
Length of Stay (Mean) | Average number of nights per reservation, calculated by dividing the entire number of booked nights in the period by the number of reservations. | Bar Chart, Single Value Stat |
Length of Stay (Median) | Median average number of nights per reservation, calculated by sorting the length of stay for all reservations in the period and picking the midpoint. | Bar Chart, Single Value Stat |
Reservations | Total count of reservations with a check-in during the reporting period. | Bar Chart, Single Value Stat |
Owner Statements
Widget | Description | Representation |
Booking Lead Time (Days) | Shows how far in advance guests book their stays, grouped by day ranges (0-6 days, 7-13 days, etc.). Counts the number of reservations in each time range between booking date and check-in date. | Bar Chart |
Booking Lead Time (Mean) | Mean average number of days between when a booking is made and the check-in date for all reservations checking-in during the period. | Bar Chart, Single Value Stat |
Booking Lead Time (Months) | Shows how far in advance guests book their stays, grouped by month ranges (0-1 months, 2-3 months, etc.). Counts the number of reservations in each time range between booking date and check-in date. | Bar Chart |
Bookings by Channel | Distribution of reservations by booking channel. Counts the number of reservations with a check-in during the reporting period. | Pie Chart |
Bookings by Length of Stay | Count of reservations during the period segmented by the length of stay. | Bar Chart |
Cancellation Rate | Calculated by dividing the number of cancelled reservations in the period (by check-in date) by the total number of reservations, expressed as a percent. | Bar Chart, Single Value Stat |
Length of Stay (Mean) | Average number of nights per reservation, calculated by dividing the entire number of booked nights in the period by the number of reservations. | Bar Chart, Single Value Stat |
Length of Stay (Median) | Median average number of nights per reservation, calculated by sorting the length of stay for all reservations in the period and picking the midpoint. | Bar Chart, Single Value Stat |
Reservations | Total count of reservations with a check-in during the reporting period. | Bar Chart, Single Value Stat |
Messaging
Widget | Description | Representation |
Avg Messages from Guests (by hour) | Mean average count of messages received from a guest during the period, segmented by the time of day (property timezone). | Bar Chart |
Guest Conversations | Count of unique reservations that received a message sent by a guest during the period. Even reservations with a check-in outside of the period are included. | Bar Chart, Single Value Stat |
Manual Response Time (Median) | Median time in minutes between a guest message and a manually sent response. Measures how quickly a guest gets a follow up message that is sent by a person. | Bar Chart, Single Value Stat |
Median time to response | Median time in minutes between a guest message and any response, whether manual or automated. Measures how quickly a guest gets any follow up message. | Bar Chart, Single Value Stat |
Message Stage Distribution | Count of messages received from guests segmented by the stage of the booking lifecycle. | Pie Chart |
Messages from Guests (by day) | Count of messages received from guests during the period, segmented by day of week. | Bar Chart |
Messages from Guests (by hour) | Count of messages received from guests during the period, segmented by the time of day (property timezone). | Bar Chart |
Messages Sent | Total number of messages sent to guests during the period. | Bar Chart, Single Value Stat |
Messages Sent by Team | Number of messages sent in a given time period by each teammate. | Bar Chart, Table |
Messages to Guests | Count of messages sent to guests, broken down by type. | Pie Chart |
Occupancy
Widget | Description | Representation |
Booking Lead Time (Days) | Shows how far in advance guests book their stays, grouped by day ranges (0-6 days, 7-13 days, etc.). Counts the number of reservations in each time range between booking date and check-in date. | Bar Chart |
Booking Lead Time (Mean) | Mean average number of days between when a booking is made and the check-in date for all reservations checking-in during the period. | Bar Chart, Single Value Stat |
Booking Lead Time (Months) | Shows how far in advance guests book their stays, grouped by month ranges (0-1 months, 2-3 months, etc.). Counts the number of reservations in each time range between booking date and check-in date. | Bar Chart |
Bookings by Channel | Distribution of reservations by booking channel. Counts the number of reservations with a check-in during the reporting period. | Pie Chart |
Bookings by Length of Stay | Count of reservations during the period segmented by the length of stay. | Bar Chart |
Cancellation Rate | Calculated by dividing the number of cancelled reservations in the period (by check-in date) by the total number of reservations, expressed as a percent. | Bar Chart, Single Value Stat |
Length of Stay (Mean) | Average number of nights per reservation, calculated by dividing the entire number of booked nights in the period by the number of reservations. | Bar Chart, Single Value Stat |
Length of Stay (Median) | Median average number of nights per reservation, calculated by sorting the length of stay for all reservations in the period and picking the midpoint. | Bar Chart, Single Value Stat |
Reservations | Total count of reservations with a check-in during the reporting period. | Bar Chart, Single Value Stat |
Reviews
Widget | Description | Representation |
Booking Lead Time (Days) | Shows how far in advance guests book their stays, grouped by day ranges (0-6 days, 7-13 days, etc.). Counts the number of reservations in each time range between booking date and check-in date. | Bar Chart |
Booking Lead Time (Mean) | Mean average number of days between when a booking is made and the check-in date for all reservations checking-in during the period. | Bar Chart, Single Value Stat |
Booking Lead Time (Months) | Shows how far in advance guests book their stays, grouped by month ranges (0-1 months, 2-3 months, etc.). Counts the number of reservations in each time range between booking date and check-in date. | Bar Chart |
Bookings by Channel | Distribution of reservations by booking channel. Counts the number of reservations with a check-in during the reporting period. | Pie Chart |
Bookings by Length of Stay | Count of reservations during the period segmented by the length of stay. | Bar Chart |
Cancellation Rate | Calculated by dividing the number of cancelled reservations in the period (by check-in date) by the total number of reservations, expressed as a percent. | Bar Chart, Single Value Stat |
Length of Stay (Mean) | Average number of nights per reservation, calculated by dividing the entire number of booked nights in the period by the number of reservations. | Bar Chart, Single Value Stat |
Length of Stay (Median) | Median average number of nights per reservation, calculated by sorting the length of stay for all reservations in the period and picking the midpoint. | Bar Chart, Single Value Stat |
Reservations | Total count of reservations with a check-in during the reporting period. | Bar Chart, Single Value Stat |
Upsells
Widget | Description | Representation |
Upsell Revenue | Total amount paid by guests in the period for Hospitable Upsells, such as early check-in, late checkout, and other products and services. | Bar Chart, Single Value Stat |
Upsells Purchased | Total number of upsells, such as early check-in, late checkout, special amenities, and experiences, purchased by your guests. | Bar Chart, Single Value Stat |
Other
Widget | Description | Representation |
Issues Alerts by Severity | Shows the distribution of issue alerts per severity (low, medium, high). | Bar Chart |
Latest Issues | Shows the latest 20 issues in the chosen period. | Table |
Top Issue Alert Categories | How many times various issue alert categories came up in the given time period. | Table |