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Management agreements determine how reservation earnings are divided between property managers and owners on Owner Statements and Invoices. They can be customized to reflect your financial terms, with a live reservation preview showing how earnings will be calculated.
Open the owner's Management agreement
Go to Operations → Your business.
Select the relevant business.
Open Owners.
Select the owner.
Open the Management agreement tab.
Understand default and property-specific agreements
The Management agreement tab can contain:
A default agreement: Created when the owner and Owner Statements are set up. It applies to every property belonging to the owner unless a property-specific agreement overrides it.
Property-specific agreements: Optional agreements for properties that need different commission or fee terms. A property-specific agreement overrides the owner's default agreement for that property.
When a property-specific agreement exists, you can switch between agreements using the tabs labeled with the relevant property names.
💡Both default and property-specific agreements are automatically saved as reusable templates in your business’s Templates tab, allowing you to apply the same terms to other owners or properties. Operations → Your business → Templates
Amend the default agreement
Use an amendment when the terms for an owner need to change.
Open the owner's Management agreement tab.
Make sure the correct agreement is selected (default, or property-specific).
Click Add amendment in the upper-right corner.
Select the date when the amended terms should begin.
Update the relevant agreement settings.
Review the agreement and save the amendment.
An amendment can begin on any date. It preserves the previous agreement terms for the earlier period and applies the updated terms from the selected start date.
Create a property-specific agreement
Create a property-specific agreement when one property needs terms that differ from the owner's default agreement.
Open the owner's Management agreement tab.
Click Add property-specific earnings below the default agreement on the left.
Select the property the agreement should apply to.
Choose the agreement's start date.
Configure the agreement settings.
Review and save the agreement.
The property-specific agreement overrides the owner's default agreement for the selected property. The property name will appear as a tab, allowing you to switch between the default agreement and each property-specific agreement.
Only one agreement can be active for a property at a time.
Configure the agreement
Choose the payout direction
Select who receives the reservation payout first:
You receive the payout: Hospitable calculates what your business owes the owner.
The owner receives the payout: Hospitable calculates what the owner owes your business.
Configure Airbnb co-host payouts
If Airbnb splits reservation payouts between the owner and a co-host, enable Airbnb co-host payouts. This tells Hospitable that Airbnb has already paid the commission directly. Hospitable can then mark the commission as paid and accurately calculate any remaining balance on the Owner Statement or Invoice.
Next, specify whether Airbnb pays:
The co-host directly, or
Both the co-host and cleaner directly.
If Airbnb pays the cleaner directly, that portion of the guest payment never reaches you or the owner. Hospitable therefore treats the cleaning fee as already paid and does not report it as manager revenue or an expense owed by the owner.
Set the commission
Configure the commission terms agreed with the owner, including:
The commission percentage.
Channel-specific rates, when applicable.
Any flat fee.
Commission tax, when applicable.
The revenue included in the commission calculation.
Choose when revenue is recognized
Revenue recognition determines when reservation earnings are included in an agreement period and appear on an Owner Statement or Invoice.
Choose the option that matches your arrangement with the owner:
Check-in: Recognizes all reservation earnings on the check-in date.
Checkout: Recognizes all reservation earnings on the checkout date.
Prorated: Distributes the earnings across the nights of the stay.
This setting also determines which Management agreement or amendment applies to the earnings. When adding an amendment, review its start date alongside the revenue-recognition setting to ensure the correct terms are applied.
Allocate reservation fees
Choose how cleaning fees, pet fees, and other reservation fees are allocated between your business and the owner. Depending on the agreement, the manager can keep the fees, the owner can keep them, or each fee can be divided using a custom allocation.
For more information, see [Configuring How You Report and Split Reservation Fees on Owner Statements].
Choose fee recognition
Fee recognition determines when fee earnings are included in the agreement and the corresponding statement period. Depending on the setting, earnings can be recognized:
At check-in.
At checkout.
Prorated across the stay.
Custom at the individual fee level
The applicable agreement period, therefore, depends on the selected revenue-recognition method and the reservation's stay dates.
Assign pass-through taxes
Select whether the manager or owner is responsible for pass-through taxes, according to the terms agreed between both parties.
Preview the commission breakdown
If the account has eligible reservations, select a reservation from the preview dropdown. Hospitable will show how the reservation's earnings would be divided using the current agreement settings.
Use the preview to check the commission, fees, taxes, and resulting owner and manager amounts before saving.
The preview does not change the selected reservation.
Review and save
Before saving, confirm:
The correct owner and property are selected.
The agreement start date is correct.
The payout direction matches your arrangement with the owner.
The commission and fee allocations are correct.
Revenue recognition is configured as intended.
Pass-through tax responsibility is correct.
The reservation preview produces the expected breakdown when a preview is available.
Save the amendment or property-specific agreement when everything is correct.
How an agreement affects properties and statements
The default agreement applies automatically to all of the owner's properties.
A property-specific agreement overrides the default for that property.
A property can have only one active agreement at a time.
New properties assigned to the owner receive the default agreement automatically.
Amendments preserve previous terms and apply the updated terms from their selected start date.
The agreement used for a reservation depends on its stay dates and the selected revenue-recognition method: check-in, checkout, or prorated.
Management Agreements and Split Payouts
When Split Payouts is available and enabled for an owner, Hospitable uses the Management agreement to calculate the owner's and manager's shares.
Split Payouts have additional eligibility and payout-method requirements. See [Split Payouts article] for setup instructions, supported reservations, and troubleshooting.
Next steps
After saving the agreement, review the owner's upcoming or open statements to confirm that reservations are being calculated as expected.
To make another future-dated change, return to the owner's Management agreement tab and create another amendment.
To use different terms for one property, create a property-specific agreement.
Additional Context on Fee Display
Cleaning Fees: Cleaning fees are included under Manager Fees in the Owner Portal breakdown rather than shown as a separate line item. If the Management agreement assigns the cleaning fee entirely to the manager, the full amount appears under Manager Fees. Cleaning fees may appear as lower amounts on statements if revenue is set to "Prorated per night."
For reservations spanning two months, the cleaning fee is split across the respective monthly statements based on the number of nights in each month.
Other Reservation Fees: Additional reservation fees are not listed as separate line items if they are part of the commissionable base under your Management agreement. Instead, they are included in the commission calculations. To adjust this, review your Management agreement settings.
Troubleshooting Common Issues
Missing Owner Statements: If an owner statement does not appear or does not show reservation revenue for a property, check if the property is set to Muted (and Unlisted). Muted properties are treated as inactive, and their owner statements are hidden. Unmute the property and refresh the Owner Statements section. The statement should now appear and can be viewed or downloaded. You can re-mute the property afterward if needed.
Incorrect Fee Amounts: If fees, such as cleaning or pet fees, do not align with expectations, review your commission agreement to confirm the fee settings. Adjust the agreement to ensure totals align with your intended splits.