These features are included on the Mogul plan at no additional cost.
The Owner's Portal gives property owners a dedicated place to view information about the properties you manage for them. Depending on your configuration and permissions, owners can review property performance, view their calendar and reservations, access Statements and Invoices, manage payments and payouts, and review guest feedback.
You can preview the Owner's Portal from a specific owner's perspective to see exactly what they see.
Preview an Owner's Portal
To preview the portal for an owner:
Go to Operations → Your business.
Select the business associated with the owner.
Open the Owners tab.
Select the owner whose portal you want to preview.
Click Preview portal in the upper-right corner.
The Owner's Portal opens in a new tab, where you can explore it from that owner's perspective.
The Owners tab for a manager-type business in Hospitable with the three-dot menu open and Preview portal selected.
The Owner's Portal can use your custom logo, colors, and domain, so its appearance may differ depending on your branding configuration.
Home
The Home page gives owners a dashboard for reviewing the performance and income of their properties.
Owners can filter the dashboard by:
All time
Current month
Last month
A custom date range
Property, when they own more than one
Property performance
Owners can see performance metrics for the selected period, including:
Occupancy rate
Average nightly rate
These values update based on the filters the owner selects.
Income
The Your income section shows the owner's total income for the selected period and a breakdown of the financial activity contributing to it.
Depending on the financial activity, this can include:
Gross reservation income
Net reservation income
Platform service fees
Management commission
The Owner's Portal Home page showing occupancy rate, average nightly rate, and an income breakdown.
Guest reviews
If Show reviews is enabled in your Owner Portal permissions, owners see a Review spotlight on their Home page with their most recent 5-star review.
Owners can select More reviews → to see the full list of available reviews, which can include:
Guest name
Month
Booking channel
Number of nights
Stay dates
Star rating
Public guest review
Your public reply
Private guest feedback
If guest reviews are enabled, all available reviews and their private feedback are visible. Individual reviews cannot be hidden. Owners cannot reply to or contact guests through the Owner's Portal.
Calendar
The Calendar lets owners see upcoming reservations for their properties. Reservations are color-coded by booking channel and can include information such as the guest name and booking channel.
If an owner has multiple properties, they can use the property selector to switch between them.
The Owner's Portal Calendar showing upcoming reservations color-coded by booking channel.
Reservation details
Owners can select a reservation on the Calendar to open its details.
The information available is based on the reservation information you've configured for the owner. For example, information hidden from the owner's Statement or Invoice may also be hidden from the Calendar.
A reservation selected on the Owner's Portal Calendar with the Reservation details panel open.
Nightly rates
You can choose whether owners can see nightly rates on their Owner's Portal calendar.
Nightly rates are hidden by default. To make them visible, go to Operations → Your business → select a business → Owner Portal, then enable Show nightly rates on calendar under Portal permissions → Portal display.
Show nightly rates on calendar is off by default. Owners will only see nightly rates on their calendar when this permission is enabled.
Owner stays
If Allow owners to book stays from their portals is enabled, owners see an Add stay button on their Calendar and can create their own owner stays.
Owners can also edit or cancel upcoming owner stays from the Calendar.
Once checkout has passed, a completed owner stay can no longer be canceled.
The Owner's Portal Calendar showing the Add stay button that owners can use to create an owner stay.
Also see: Creating an Owner Stay
Statements
The Statements page lets owners review monthly financial activity for their properties.
A Statement can include:
Property and address
Property manager and owner information
Total due to the property manager
Reservation details, including reservation code, guest name, booking channel, dates, nights, gross reservation income, net reservation income, and commissionable base
Transactions, such as reimbursements or credits
Summary totals for reservation income, owner income, commissions, reimbursements, and amounts due
The exact information shown depends on how you've configured the Statement. Owners can also download Statements for their records.
Statements are published by the property manager. Depending on your Owner Portal settings, owners may also be able to see financial data for current or future months before a Statement has been published.
The Owner's Portal Statements page showing monthly Statements for multiple properties with options to download them.
Invoices
The Invoices page lets owners view Invoices issued to them.
For each Invoice, owners can see:
Period
Property
Payment status
An option to download the Invoice as a PDF
Owners can also filter their Invoices by property or period.
When payment is required, the Invoice can also provide a Pay Now option, as shown in the Owner's Portal.
The Owner's Portal Invoices page showing Invoice periods, properties, Paid and Past due statuses, Pay Now options, and Download PDF links.
Payments & Payouts
The Payments & Payouts page lets owners manage their bank accounts and review money sent between them and their property manager.
It contains three tabs:
Bank accounts
Payouts
Payments
Bank accounts
Owners can add and manage bank accounts used for owner payouts and Invoice payments.
They can:
Add a bank account.
Set a bank account as the default.
Assign different bank accounts to specific properties.
Edit the nickname of an existing bank account.
Editing a bank account only changes its nickname. It does not change the underlying bank account information.
The Owner's Portal Payments and Payouts page showing connected bank accounts and the Add bank account button.
Payouts
The Payouts tab shows owners a history of payouts they have received from their property manager.
Payout information can include:
Date
Amount
Status
Payments
The Payments tab shows owners a history of payments they have made to their property manager against Invoices.
Payment information can include:
Date
Amount
Status
The Owner's Portal Payments and Payouts section showing payment or payout dates, amounts, and statuses.
Profile
Owners can select the person icon in the upper-right corner of the Owner's Portal to access their Profile.
The Profile currently provides the option to log out. Owners cannot edit their profile information from the Owner's Portal.
If an owner needs to change their email address or other contact information, the property manager must update it for them.
Manage What Owners Can See and Do
Some Owner Portal features depend on the permissions you configure for your business.
Go to Operations → Your business → select a business → Owner Portal to manage the default Owner Portal permissions.
These include:
Allow owners to book stays from their portals: Determines whether owners can create their own owner stays.
Always schedule a cleaning after owner stays: Determines the default cleaning behavior for owner stays.
Always send the owner a smart lock code: Determines whether owners always receive a smart lock code for their stays.
Show unpublished financials: Determines whether owners can see financial data for current or future months before Statements have been published.
Show reviews: Determines whether guest reviews are available in the Owner's Portal.
Show private review feedback: Determines whether private guest feedback is included when reviews are shown.
Show nightly rates on calendar: Determines whether owners can see nightly rates on their Owner's Portal calendar. This setting is off by default.
Click Save permissions after making changes.
You can also customize portal permissions for an individual owner from the Owners tab by opening the three-dot menu next to the owner and selecting Customize portal permissions.
Owner Portal settings in Hospitable showing permissions for owner stays and Portal display options, including unpublished financials, reviews, private review feedback, and nightly rates.