The Owner's Portal gives your property owners a dedicated space to view information about the properties you manage for them without needing access to your main Hospitable account. As a property manager, you can invite owners, preview their portal, manage what they can see and do, and monitor their access from Hospitable.
This article covers how to set up and manage the Owner's Portal.
Before You Start
To use the Owner's Portal, you need:
A Business set to the Manager business model. Learn more about Creating a Business and Understanding Business Models.
Owner's Statements configured for your business. Learn more about Getting Started with Owner's Statements.
An active Mogul plan subscription. The Owner's Portal is not available on Host, Professional, or Legacy plans.
What Owners Can See in the Portal
Once an owner logs into the Owner's Portal at owners.hospitable.com, they have access to information related to their properties.
Depending on your configuration and permissions, this can include:
Property performance and income information
Calendar and reservation information
Owner stays
Statements and Invoices
Payments and payouts
Bank accounts
Guest reviews
Owners cannot change property settings, pricing, messaging, or other operational configurations through the Owner's Portal.
For a detailed breakdown of the information and features available to owners, see What Your Owners See in Their Owner's Portal.
Preview an Owner's Portal
You can preview the Owner's Portal from a specific owner's perspective to see what they will see.
Go to Operations → Your business.
Select the business associated with the owner. It must be a manager-type business.
Open the Owners tab.
Select the owner whose portal you want to preview.
Click Preview portal in the upper-right corner.
The Owner's Portal opens in a new tab, where you can explore it from that owner's perspective.
An owner's details page in Hospitable showing contact information, portal and payment status, properties, and the Preview portal button in the upper-right corner.
Manage Owner Portal Permissions
You can control what owners can see and do in the Owner's Portal from your business settings.
Go to Operations → Your business.
Select the manager-type business.
Open the Owner Portal tab.
Scroll to Portal permissions.
Update the permissions as needed.
Click Save permissions.
The Owner Portal tab for a manager-type business in Hospitable showing the Portal permissions settings.
For details about the available permissions and how they affect the owner's portal, see What Your Owners See in Their Owner's Portal.
Invite an Owner to the Portal
Once you're ready to give an owner access:
Go to Operations → Your business.
Select the business associated with the owner. It must be a manager-type business.
Open the Owners tab.
Find the owner and click Invite under Actions.
If the owner hasn't accepted the invitation, you can send them a reminder from the same page. The reminder option appears after the initial invitation has been sent.
Each owner's login is linked to their registered email address. Make sure the email address is correct and accessible before sending the invitation. You cannot invite multiple email addresses to access the same Owner's Portal account.
Once the invitation is accepted, the owner can access their Owner's Portal using the portal URL provided to them.
Check an Owner's Portal Status
You can check an owner's setup and access status from their business.
Go to Operations → Your business → select a business → Owners, then select the owner to view their details.
The owner's information includes:
Owner Portal: Their invitation status.
Bank account: Their bank account connection or verification status.
Properties: The properties associated with the owner.
After an owner sets a password and signs in to the portal for the first time, their Owner Portal status shows Accepted.
An owner's details page in Hospitable showing an Accepted Owner Portal status and Verified bank account status.
Troubleshoot Owner Portal Access
The invitation expired or wasn't received
If an owner didn't receive their invitation or the link no longer works, resend or reset their invitation from Hospitable.
Ask the owner to check their spam or junk folder, and confirm that the email address saved for the owner is correct.
The owner can't sign in
Owners must sign in through their Owner's Portal rather than the main Hospitable user login.
If an owner still can't sign in:
Confirm that their invitation has been accepted.
Confirm that they're using the email address registered for them in your Business.
Confirm that they're entering the correct password.
If they have forgotten their password, they can reset it themselves from the Owner's Portal sign-in page:
Click Forgot password?
Follow the instructions sent to their email to create a new password.
Once an invitation has been accepted, only the owner can reset their password.
The Owner's Portal sign-in page showing the Forgot password link below the password field.
Update an Owner's Email Address
Owners cannot change their Owner's Portal login email themselves. As the property manager, you can update it for them.
Go to Operations → Your business.
Select the business associated with the owner.
Open the Owners tab.
Select the owner.
Click Edit next to Contact information.
Update the email address and save your changes.
After you update the email address:
The owner can sign in using their new email address and existing password.
If they use Forgot password?, the password reset email is sent to the new address.
You must notify the owner when you change their email address. Hospitable does not send the owner a notification about the change.