The Owner's Portal gives your property owners a dedicated space to view their revenue and track property performance — without needing access to your main Hospitable account. As a property manager, you can preview exactly what your owners will see, send invite links, and manage their access from one place.
This article covers how to set up and manage the Owner's Portal from start to finish.
Before You Start
To use the Owner's Portal, you need:
A Business set to the Manager business model. Learn more about Creating a Business and Understanding Business Models.
Owner's Statements configured for your business. Learn more about Getting Started with Owner's Statements.
An active Mogul plan subscription. The Owner's Portal is not available on Host, Professional, or Legacy plans.
What Owners Can See in the Portal
Once an owner logs into the Owner's Portal at owners.hospitable.com, they have access to information related to their properties.
This includes:
Revenue and financial summaries — owners can view their Owner's Statements/invoices, earnings breakdowns, and payout details.
Property performance data — owners can see how their properties are performing.
Calendar — owners can look at their calendar and add owner stays (with permission)
Bank accounts — owners can update their bank details
Owners cannot make changes to property settings, pricing, messaging, or any operational configuration through the portal.
How to Preview and Make Changes to the Owner's Portal's Permissions
Before inviting an owner, you can preview exactly what they will see:
Go to Operations → Your Business → select the Business associated with the owner (it must be a manager-type business).
Select the Owners tab.
Find the owner whose portal you want to preview and click the three-dot menu (⋯).
Select Preview portal to view the portal exactly as your owner will see it.
If you want to make changes, click on Customize portal permissions under the same menu.
How to Invite an Owner to the Portal and Resend an Invite
Once you're satisfied with the preview, you can invite your owner:
Go to Operations → Your Business → select the Business associated with the owner (it must be a manager-type business).
Next to the owner, click Invite under Actions.
If they haven't yet accepted your invite once it's been sent, you can send a reminder on that same page. This option will only appear once the initial invite has been sent.
Each owner's login is linked to their registered email address, which is used as their sole authentication method. Make sure the email address on file is correct and accessible before sending the invite.
Once their invitation is accepted, owners can access the portal by going to https://owners.hospitable.com.
How to Check Owner's Portal Status
Once you have your owner set up, you can check their Owner's Portal status. To do this:
Go to Operations → Your Business → select the Business associated with the owner (it must be a manager-type business).
Next to the owner, check their status:
Owner portal (invitation status)
Bank account (not connected, pending verification, or verified)
Actions (invite them, send a reminder about the invitation, or add a bank account)
More (Preview portal, reset invite, edit owner, or customize their portal permissions)
Confirming an Owner Has Signed Up
After your owner sets a password and logs into the portal for the first time, their owner portal status will show accepted.
Troubleshooting
The Owner's Portal invite link expired or wasn't received
If your owner didn't receive the link or it isn't working:
Go to Operations → Your Business → select the Business → Owners tab.
Click the three-dot menu (⋯) next to the owner's name.
Select reset invite to generate a fresh link and resend it.
💡 Double-check that the owner's email address on file is correct and that the invite didn't land in their spam or junk folder.
The owner can't log in or sees an error
If the owner is using the correct link and still can't log in, ensure their invite was accepted, their email address matches the one registered in your Business settings, and they are entering their password correctly.
If the password was forgotten or isn't working, reset their password.
How to reset an owner's password
Owners can reset their own password directly from the Owner Portal login page:
On the Owner Portal login page, click the "Forgot Password" link.
Follow the on-screen prompts to set a new password.
Once an invitation is accepted, only owners can reset their password.
The owner wants to change their email address
Currently, email changes for Owner's Portal logins are not supported. If this is something you need, please add your feedback to our feature request board.