Before you start: Confirm you received a secondary user invitation
Hospitable sends several types of invitations, and each one gives a different kind of access. Before following the steps below, make sure you received a Secondary User invitation — it's the one with the email subject line:
"You've been invited to [Account owner name]'s team on Hospitable.com!"
If your invitation doesn't match that, you may have received one of these instead:
Invitation type | What it's for | Email subject line for invitation | Where to go |
Teammate invitation | You've been added to a host's operations team to receive task assignments (e.g., cleaning, maintenance). | You’ve been invited to use Hospitable Tasks | Log in at tasks.hospitable.com |
Owner Portal invitation | A property manager has invited you to view financial reports and booking data for your property. This is a separate portal from the main Hospitable dashboard. | - | Log in at https://owners.hospitable.com |
Airbnb listing admin/listing owner invitation | You've been invited to connect your Airbnb channel to Hospitable | [Account owner] needs to link your Airbnb account | Learn about cohosted listings on Hospitable here. |
If the invitation you received matches the Secondary User description, read on. 👇
What is a Secondary User?
A Secondary User has their own login credentials for the Hospitable app at my.hospitable.com. Their account is linked to one or more primary Hospitable accounts, with permissions customized by the account owner.
As a Secondary User, you can (depending on the primary user's Hospitable plan and permissions granted to you):
View and respond to guest messages
Access the booking calendar and reservations
Manage property settings and listings
View Metrics and other data
Important things to know:
A Secondary User is not a Teammate. Teammates can receive task notifications and use the Teammate Portal — they cannot log into the main Hospitable app.
Exception: Teammates can also be invited as secondary users. This is a different invitation and must be sent from the Hospitable user.
Only the primary account owner can invite Secondary Users (via Settings → User Management → Invite User).
A Secondary User can be connected to multiple primary Hospitable accounts using the same email address. You can switch between accounts as a secondary user by clicking on your profile picture and selecting the primary user's name.
Some actions are reserved for the primary account owner only — for example, managing billing/subscription, muting/unmuting properties, and inviting other Secondary Users.
How to accept the invitation
The primary user must first invite you to be a secondary user on their account by following these instructions.
Find the invitation email from Hospitable with the subject "You've been invited to [Account owner name]'s team on Hospitable.com!"
Click the Accept the invitation button in the email.
On the next page, set up a password for your account.
Click Create account.
You're all set — you can now log in at my.hospitable.com as a secondary user.
💡 Tip: If you are, or were previously, a primary account owner on Hospitable and want to become a Secondary User on someone else's account, you'll need to use a different email address. You cannot be both a primary and secondary user on Hospitable with the same email address.
Troubleshooting
If you have trouble accepting your secondary user invitation, see FAQs & Troubleshooting: User Management (Secondary Users).
If you're a primary account owner and need help setting up or managing a secondary user, see User Management: Secondary Account Users
Once you've accepted your invitation, if you're having trouble accessing your account, see Troubleshooting Login and Account Access Issues