Hospitable is an official Airbnb Preferred+ integration partner. This means your Airbnb listings can be securely managed directly from Hospitable using Airbnb’s PMS (Property Management Software) integration.
This article explains how the integration works, what you can manage in Hospitable, and important limitations to understand.
Official Airbnb Integration Partner
Hospitable is an Airbnb Preferred+ integration partner, reflecting the reliability and depth of the integration.
With the official integration, you can:
Message guests in real time from the Hospitable inbox
Review guests and reply to guest reviews
Manage listing descriptions, details, and settings
Manage calendar pricing and availability
Manage fees and availability rules
Invite co-hosts to connect to your Hospitable account
Create new Airbnb listings from Hospitable
The integration provides:
Reliable syncing
Direct API connection (no iCal required)
Faster issue resolution with Airbnb when needed
Hospitable as the PMS (Source of Truth) 
When fully connected, Hospitable acts as the PMS for Airbnb.
Once set up:
A green PMS badge appears next to the Airbnb channel on the Connected accounts page.
A Fully managed badge appears inside the property in Hospitable.
If you see a Calendar Restricted badge instead of the PMS badge, your Airbnb setup may need to be updated before Hospitable can fully manage the listing.
Note: Airbnb allows only one PMS to act as the source of truth for a listing.
When Hospitable is the PMS:
Hospitable becomes the source of truth for listing data and calendar information.
Changes should be made in Hospitable.
Updates are automatically pushed to Airbnb.
What You Can Manage in Hospitable
Listing Details and Settings
You can manage:
Creating new Airbnb listings
Listing name, description, and summary
Fees
Booking and cancellation policies
Booking preference (Instant Book or Request to Book)
Amenities
Security deposit
Calendar, Pricing, and Availability
You can manage:
Availability window
Advance notice rules
Preparation time between bookings
Check-in and check-out restrictions
Minimum night stay requirements
Pricing
Rule sets
Note: Airbnb discounts cannot be managed directly in Hospitable. Discounts must be set using rule sets or configured directly on Airbnb.
Locked Airbnb Fields (Attribute Locking)
Airbnb uses attribute locking, which prevents certain listing fields from being updated via API. If a field is locked, Hospitable cannot update it until it is unlocked on Airbnb.
See:
Co-Hosted Airbnb Accounts
Hospitable supports both:
Primary host accounts
Co-hosted listings
The Airbnb listing owner’s account must be connected to the same Hospitable account as the co-hosted listing.
If only the co-host account is connected:
Guest messaging may not work properly
Listing details may not sync
Calendar syncing may be incomplete
Multiple Airbnb channels can be connected to one Hospitable account.
To send messages from a co-host account instead of the listing admin account:
Airbnb Video Messages in the Inbox
Hospitable supports Airbnb video messages.
Videos sent by guests appear directly in the conversation thread.
You can view them inside the Hospitable inbox.
Airbnb Security Deposits
Airbnb only allows hosts using a PMS to collect security deposits, and they must be configured through the PMS.
Hospitable offers two options:
Automatic collection through Hospitable
Manual collection by the host
See:
Airbnb Host-Only Service Fee
Since October 27, 2025, all hosts using a PMS (including Hospitable) use Airbnb’s host-only fee structure.
Under the host-only fee:
The host pays the full 15.5% service fee.
The guest does not pay a separate Airbnb service fee.
Note: Hosts are responsible for the full service fee when using a PMS.
Hospitable’s markup feature can be used to offset this cost.
See:
Security of Your Airbnb Account
Hospitable uses secure, token-based authentication to connect to Airbnb.
Your Airbnb credentials are protected and are not stored in plain text.
Access can be revoked at any time from Airbnb’s Connected Services page.
For more details, visit our data security page.
Using Other Software Alongside Hospitable
Only One PMS Allowed
Airbnb allows only one PMS to manage a listing as the source of truth.
If another PMS is connected, Hospitable can only operate in a limited capacity.
Note: You cannot split listings from one Airbnb account across multiple Hospitable accounts.
Preventing Duplicate Automated Messages
If you use automated messaging in multiple systems, guests may receive duplicate messages.
Recommended setup:
Configuring automated messages in Hospitable
Disabling automated messaging in other connected software
This ensures guests receive one consistent set of communications.
Smart Locks and Airbnb
If you use smart locks with Hospitable, do not connect the same smart lock to both Airbnb and Hospitable.
Connecting a lock to multiple systems can:
Create conflicting access codes
Cause sync errors
Lead to guest access issues
Recommended Setup
Removing the lock connection from Airbnb
Managing the lock only through Hospitable
When smartlocks are managed through Hospitable:
Access codes are generated automatically
Codes are created for all guests (not only Airbnb)
Messaging and access timing remain consistent across channels
This prevents conflicts and ensures reliable guest access management.