This article helps you troubleshoot missing emails from Hospitable — including password resets, device verification, booking notifications, payout alerts, and invitation emails.
If your email issue is specifically about guest messaging (messages to or from guests not sending/receiving), that's a different system — see Troubleshooting Guest Messaging instead.
Which Email Are You Missing?
Email you're expecting | Jump to |
Password reset email | Quick checks below, then My email might be suppressed |
Device verification email ("We don't recognize this device") | Quick checks below, then My email might be suppressed |
Secondary user invitation email | |
Email change confirmation | |
Booking notifications, payout alerts, or other system emails | Quick checks below, then My email might be suppressed |
Quick Checks (Try These First)
Before diving into deeper troubleshooting, run through these steps:
Check spam, junk, and promotions folders. Hospitable emails sometimes land there, especially if your email provider hasn't seen emails from Hospitable before.
Search your inbox for "hospitable" or for the sender address [email protected]. The email may have arrived but been filtered or auto-sorted.
Confirm you're checking the right email address. Primary and secondary users (not teammates or owners) can sign in at my.hospitable.com and check your profile — the email shown there is where Hospitable sends all communications.
Wait a few minutes. Email delivery can occasionally be delayed by 2–5 minutes, especially during high-traffic periods.
Try again. Request a new password reset, trigger a new device verification, or ask the account owner to resend the invitation. Sometimes the first attempt fails silently. Make sure to use the most recent email.
✅ If the email arrives after these steps, no further action is needed.
My Email Might Be Suppressed (Emails From Hospitable Consistently Don't Arrive)
If you've tried the quick checks above and emails from Hospitable still aren't arriving, your email address may be on a suppression list.
What is a suppression list?
Email providers and sending platforms maintain suppression lists to protect deliverability. Your email gets added to this list when:
A previous email to your address bounced (e.g., your mailbox was full, or there was a temporary server error)
You marked a Hospitable email as spam at some point
Your email provider rejected a delivery attempt (e.g., due to strict security policies)
There was a temporary failure on your email provider's side that was treated as a permanent bounce
How to tell if your email is suppressed:
You won't see an error message — emails from Hospitable will simply never arrive. This affects all Hospitable emails (password resets, notifications, verifications — everything), not just one type.
How to fix it:
Contact Hospitable Support via the in-app chat or at help.hospitable.com
Tell Smarty (our AI bot): "I am not receiving any emails. Please remove my email from the suppression/bounce list"
Make sure to share the exact email address you are referring to.
Smarty will process the removal
Once removed, trigger the email again (e.g., request a new password reset or ask for the invitation to be resent)
Asking Smarty to remove a suppression from the affected email address should always be the first troubleshooting action if emails are not being delivered to an email address.
✅ After removal, email delivery resumes immediately. You should receive the next email within minutes. Make sure to add Hospitable to your "safe senders" list.
I Didn't Receive a Secondary User Invitation
If you were invited as a secondary user but never received the invitation email:
Confirm you were invited as a secondary user. The primary Hospitable user should have sent your invitation using these steps.
Check spam/junk — invitation emails come from [email protected]
Confirm the email address — ask the account owner to verify they entered the correct email under Settings ⚙️ → User management
Ask the account owner to resend — they can resend the invitation from the same User management screen
Check if you're suppressed — if emails from Hospitable consistently don't arrive (not just this one), follow the steps in My email might be suppressed above
✅ Once you receive and accept the invitation, you'll be able to log in and access the account with the permissions assigned to you.
For more help with secondary user setup, see FAQs & Troubleshooting: User Management (Secondary Users).
Note: Teammates do not have login access at my.hospitable.com.
I Didn't Receive An Email Change Confirmation
When you change your email address in Hospitable, a confirmation email is sent to your old email address (not the new one).
Check the inbox of your old/current email address — not the new one you're switching to
Check spam/junk at that old address
If it doesn't arrive, you may be suppressed — follow the steps in My email might be suppressed above
✅ After clicking the confirmation link, your email address is updated and all future Hospitable emails go to the new address.
Important: Until you click the confirmation link, your login email remains your original address.
I'm Not Receiving Notifications
Hospitable sends notifications for the following:
Receive email notifications when a message is sent.
Receive notification emails when guest ID verification is required.
Enable daily digest email.
You can check and update your notification preferences by going to Settings ⚙️ → Notifications and make sure email notifications are turned on for the events you want to receive.
I'm not receiving email notifications for new bookings
Hospitable does not automatically send email or SMS notifications for new reservations. You can set this up by making yourself a teammate.
Tips For Preventing Email Delivery Issues
Add [email protected] to your contacts or address book. This tells your email provider to trust emails from Hospitable.
Don't mark Hospitable emails as spam. If you want fewer notifications, adjust your preferences in Settings ⚙️ → Notifications instead.
Check your email provider's security settings. Some corporate or university email systems have aggressive filters. If you use a company email, your IT department may need to allowlist hospitable.com.
Use a mainstream email provider (Gmail, Outlook, Yahoo) if possible. Niche or self-hosted email servers are more likely to have delivery issues.