If you're having trouble logging in to Hospitable or accessing certain features, this guide covers the most common causes and how to fix them.
Inactive Subscription or Expired Trial
If you can log in but are redirected to the Subscription page or see restricted access when navigating, your subscription may be inactive or your trial may have expired.
To check:
Go to Settings → Plans & billing or Subscription → Your Plan.
Confirm whether your plan is active.
If your plan or trial has ended, subscribe to a new plan to restore access.
If your plan is currently paused, you'll need to resume.
If you cancelled during your free trial, you will need to subscribe to a new plan to restore access.
If you were previously on a Legacy Plan and your subscription ended for any reason, including payment issues or upgrading to a different plan, you will be unable to resubscribe to Legacy. You must choose from one of our current plans.
No Connected Channels
If you have an active subscription but are unable to access certain features or see limited functionality, it may be because you have no connected channels (such as Airbnb, Booking.com, or Vrbo).
Some Hospitable features depend on having at least one active channel connection. If you previously disconnected all your channels or removed your connected accounts, parts of the app may appear locked or empty.
To reconnect a channel:
Go to the Accounts page.
Click Connect to your preferred channel(s) and follow the steps to connect (Airbnb, Booking.com, or Vrbo).
If you removed your connected accounts while on a trial or before cancelling, reconnecting them after reactivating your subscription should restore full access.
Forgotten or Incorrect Password
If you cannot remember your password or your credentials are not working:
Go to the Hospitable login page (https://my.hospitable.com/user/hello).
Enter your email and click Login with email.
On the next screen, click Forgot your password? next to the login form.
Enter the email address associated with your account and click Reset password.
Check your inbox (and spam/junk folder) for the password reset email.
Click the link and create a new password.
Tip: Type your credentials manually rather than copy-pasting to avoid hidden formatting characters that may cause your password to fail.
You can also log in using the login link sent by email. To do this, enter your email address, then click on Send login link.
Expired or Lost Session
On some devices, your login session may expire after a period of inactivity. If you are redirected to an error page or a 404 instead of the login screen, try:
Navigate directly to my.hospitable.com.
Log in again with your credentials.
Hospitable sessions may not persist across days on all browsers. If this happens frequently, try logging in from a fresh browser tab.
Browser or Device Issues
If you can't log in despite having the correct credentials, the issue may be related to your browser or device:
Clear your browser cache and cookies, then try again.
Open an incognito or private browsing window to rule out cached data or extensions.
Disable browser extensions (such as ad blockers or privacy tools) that may interfere with the login page.
Disable your VPN, as some VPN configurations can block authentication.
Update your browser or the Hospitable mobile app to the latest version.
If the issue only occurs in one browser, try switching to a different browser to isolate the problem.
Using the Wrong Email Address
If you signed up with one email address but are trying to log in with another, you will not be able to access your account.
Check whether you used a different email address during sign-up.
Double-check to ensure you're entering your password correctly, without typos or errors.
If you are unsure which email you used, search your emails for Hospitable. If you still cannot find your account's email, contact Hospitable support for help identifying your account.
Secondary User Access Issues
If you were invited to a Hospitable account as a secondary user:
Make sure you have accepted the invitation from the primary host before trying to log in.
Use the email address the invitation was sent to.
If your invitation status is active, use the email and password you set up when you first accepted the invite — the original invite link will no longer work.
If your invitation status is pending and you are getting an error, ask the primary host to resend the invitation or contact Hospitable support.
If you've already accepted your invitation:
Make sure the primary Hospitable user has not revoked your access. Reach out to them if you're unsure.
Make sure you have secondary user access. Teammates (such as cleaners or maintenance) do not automatically receive login credentials.
Secondary users do not have access to all account sections. If you see a "you don't have permission to access" error, confirm with the primary host which permissions have been granted to you.
Learn more here: User Management and Secondary Users
Third-Party Integration Login Errors
If you are trying to log in to Hospitable through a third-party integration (such as Turno or PriceLabs) and see an error like "Unable to log you in at this time" or "redirected too many times":
First, confirm you can log in directly at my.hospitable.com.
If direct login works but the integration login does not, contact Hospitable support with the name of the integration and the error message you are seeing.
Password Reset Email Not Arriving
If you requested a password reset but did not receive the email:
Check your spam or junk folder.
Add [email protected] to your email's safe sender list.
Wait a few minutes and try again.
Make sure you are entering the correct email address associated with your Hospitable account.
If you cannot find the email, reach out to support for help.
Still Need Help?
If none of the steps above resolved your issue, contact Hospitable support. Include the following details to help speed up the resolution:
The email address associated with your account
A description of the error message or behavior you are experiencing
What device, browser, and operating system you are using
Any steps you have already tried