This article helps you fix problems signing in to Hospitable at my.hospitable.com. If you're looking for something else:
Billing or subscription issues → Subscription FAQs
Secondary User setup or permissions → User Management FAQ
Owner Portal access → Previewing and Inviting Owners to Their Owner's Portal
Teammate Portal access → Overview: Teammate Portal and Set Up Teammate Portal And Pay Your Team
Common login error messages
"The username and password you used don't match. Please try again."
Solution: Reset your password — see I forgot my password or my credentials don't work below
"We don't recognize this device"
Solution: Verify your device via email — see Why does Hospitable say "We don't recognize this device"? below
Blank white screen or page won't load
Solution: Check status.hospitable.com for outages, then see Why is the login page not loading or showing errors? below
Is Hospitable down?
If Hospitable isn't working for you (website appears down, you see a blank white screen upon login, etc.), look for platform outages by going to status.hospitable.com. Check if there is a known outage or maintenance window.
If there's an active incident, no action is needed — wait for it to resolve. Click on the incident and select "get updates" to subscribe.
If Hospitable is fully down, manage guest messaging directly on the booking platforms until service is restored.
If the status page shows all systems operational, continue with the troubleshooting steps below.
Login and Troubleshooting
The following steps will help primary and secondary Hospitable users access their account at my.hospitable.com.
My password, Google login, or email link doesn't work
Type your password manually rather than copy-pasting — hidden formatting characters can cause failures.
You can log in without a password by clicking Send login link on the login page — Hospitable will email you a one-time login link.
Password reset links expire after a limited time. If the link has expired, request a new one.
Make sure you're using the most recent one that was sent.
Not receiving the reset email? Check spam/junk, confirm you're checking the right inbox, and wait a few minutes. If emails from Hospitable consistently don't arrive, your email may be on a suppression list — contact Hospitable Support and ask Smarty (our AI bot) to remove your email from the suppression/bounce list.
I forgot my password or my credentials don't work
If your Google login or password doesn't work, reset your password:
Enter your email and click Login with email
Click Forgot your password?
Enter your email and click Reset password
Check your inbox (and spam/junk) for the reset email from [email protected]
Click the link and create a new password
✅ You should now be able to log in with your new password.
I signed up with Google and can't log in
On the login page, click Sign in with Google (don't use the email/password fields)
Make sure you're signed into the correct Google account in your browser
✅ This should log you in.
If you previously set a password after signing up with Google, both login methods (Google and email/password) should work.
If Google sign-in still isn't working, try resetting your password using the steps in the section above. This creates a password you can use as a fallback.
Why does Hospitable say "We don't recognize this device"?
When does this appear?
The "We Don't Recognize This Device" message appears if you are:
Signing in from a new device
Using a VPN
Using an incognito browser
Logged into a new/different Google Chrome profile
Clearing your cache/cookies regularly
Using a different browser from the one you normally use to log into Hospitable
Choosing "login once" instead of "login and trust this device"
How to verify your device if you see the "We don't recognize this device" page when logging in:
Check your email inbox for a verification email from Hospitable. If you don't see it, search for [email protected] and check your spam/junk folder.
Click the "Verify this device" button or link in the email.
Choose one of the two options:
Login and trust this device — bypasses this verification on future logins from the same browser/device.
Login once — you'll need to verify again next time you log in.
After selecting one of the options, you'll be logged in.
Not receiving the verification email? Check spam/junk, confirm you're checking the right inbox, and wait a few minutes. If emails from Hospitable consistently don't arrive, contact Hospitable Support and ask Smarty to remove your email from the suppression/bounce list.
Why is the login page showing an error or not loading?
If the login page won't load, behaves unexpectedly, or shows an error (and you've confirmed there's no outage at status.hospitable.com):
Confirm you're using the right login credentials.
If you are a secondary user, reach out to the primary Hospitable user to confirm their account is active and you have not been removed.
Clear your browser cache and cookies, then try again
Try a different browser (Chrome, Firefox, Safari, or Edge)
Try an incognito/private window to rule out extension or cache conflicts
Disable browser extensions temporarily — ad blockers and privacy tools can interfere with login
Check your internet connection — try loading another website to confirm connectivity
Try a different device — if login works on your phone but not laptop (or vice versa), the issue is device- or browser-specific
✅ If login works in incognito or a different browser, the issue is likely a browser extension or cached data conflict. Clear your cache or disable extensions in your main browser.
Hospitable mobile app not loading or logging in
Update to the latest version of the app (check the App Store or Google Play for the Hospitable app)
Force-close the app and reopen it
Restart your device
Try logging in via a mobile browser at my.hospitable.com to check if the issue is app-specific
If the browser works but the app doesn't, uninstall and reinstall the app
I can log in but I'm redirected to billing or my dashboard is empty
Redirected to Account Settings or Plans & Billing?
Your subscription may have expired. Go to Settings ⚙️ → Plans & billing to check your plan status and resubscribe. For more help, see Subscription FAQs.
Dashboard is empty — no properties showing?
You may not have connected any booking channels yet. Go to Settings ⚙️ → Channel connections and follow the steps to connect Airbnb, Vrbo, Booking.com, or another channel.
✅ After reconnecting your channels or resubscribing, your properties and data should reappear.
I was invited as a secondary user but can't access the account
Sign in with the exact email the invitation was sent to. Secondary user access is tied to the invited email — a different email won't work.
Click the invitation link first. Complete the setup via the link in the invitation email before going to the login page. Skipping this step means the login page won't recognize your access.
Didn't receive the invitation? Check spam/junk, then ask the primary account holder to verify your email and resend the invitation from Settings ⚙️ → User management.
Can log in but can't see certain features? Your access depends on the permissions set by the account owner. Ask them to review your permissions under Settings ⚙️ → User management.
✅ Once the invitation is accepted and permissions are set, you should have full access to the features assigned to you.
If you're a secondary user and continue to experience issues, see FAQs & Troubleshooting: User Management (Secondary Users).
I need to change my Hospitable login email address
How to change your Hospitable email address
Log in to your Hospitable account
Click on your profile picture in the bottom left corner of your account menu → Select Your profile
Update your email to your preferred address → click Save
You will receive an email from
[email protected]at your old email address. Open the email and click on confirm email change.Once confirmed, you'll receive a confirmation email at the old address. Once confirmed, the change will be in place immediately.
I'm not receiving the email change confirmation
If you can't find the confirmation email:
Check spam, junk, and promotions folders at the old email address for an email from
[email protected].If the email still doesn't arrive, contact support and ask Smarty, our AI bot, to remove your email from the suppression list. If emails from Hospitable have been blocked by your email server, you won't receive emails until your email is removed from the suppression list.
Important: Until the confirmation is confirmed, your login email remains your original address. Use that to sign in.
I accidentally created a second Hospitable account
If you haven't added a payment method, the extra account will cancel automatically at the end of the free trial.
To cancel immediately:
Go to Settings ⚙️ → Plans & billing → scroll down to "No longer need help automating your operations? Cancel anytime" and complete the cancellation flow.
✅ You can now log in to your original account using the email you first signed up with.
Login issues with third-party integrations (Turno, PriceLabs, etc.)
If you see "Unable to log you in at this time" or "redirected too many times" when logging in through a third-party integration:
Confirm you can log in directly at my.hospitable.com
If direct login works but the integration login doesn't, the issue is on the integration's side — contact their support team
✅ If direct login also fails, use the troubleshooting steps above to fix your Hospitable login first.