Not a login problem?
This article covers issues with signing in to your Hospitable account. If you're experiencing a different issue, these other resources may help:
Can't connect a listing or channel?
Messages not sending?
Need to add another user to your account?
Need to invite an owner to the Owner's Portal?
Need to invite a teammate to the Teammate Portal?
Something else?
Search our Help Center for the relevant article
If Hospitable isn't working for you (website appears down, you see a blank white screen upon login, etc.), look for platform outages by going to status.hospitable.com. Check if there is a known outage or maintenance window.
If the status page shows an active incident, no action is needed on your end — wait for the issue to be resolved and try again later. You can click on an incident, then select "get updates" to subscribe to incident updates.
If there is an ongoing incident, and the Hospitable app and website are down, you should manage your guest messaging directly on the booking platforms.
If the status page shows all systems operational and you are still experiencing issues, continue with the troubleshooting steps below.
If you're having trouble logging in to Hospitable or accessing certain features, this guide covers the most common causes and how to fix them. It applies to the main Hospitable app, the Owner Portal, and the Teammate Portal.
Use the section that matches your situation. If you're unsure whether the issue is on your end or a platform-wide problem, start with the first section below.
Troubleshooting Hospitable Login Issues
If you're having trouble logging in to your Hospitable account, check the following troubleshooting steps.
Confirm you're using the correct email address
Hospitable accounts are tied to a specific email address. If you are not receiving a password reset email or your login is not recognized:
Double-check that you are entering the exact email you used when you created your account.
Try other email addresses you may have used (personal, work, etc.).
Tip: Check your email folders for messages from [email protected]. If you don't see any, it's possible you signed up with a different email address.
Check if you originally signed up using Google sign-in — if so, and you haven't yet created a password, you'll need to use the Google sign-in method instead of email/password.
Expired or Lost Session
Sessions expire after a period of inactivity for security reasons. If you are unexpectedly logged out, sign in again with your email and password (or Google sign-in).
I see a "We Don't Recognize This Device" error. Why?
Hospitable may not recognize the device you're using. If this happens, you'll see the "We don't recognize this device" screen and you'll need to verify your device via email before you can log in.
When does this appear?
The "We Don't Recognize This Device" message appears if you are:
Signing in from a new device
Using a VPN
Using an incognito browser
Logged into a new/different Google Chrome profile
Clearing your cache/cookies regularly
Using a different browser from the one you normally use to log into Hospitable
Choosing "login once" instead of "login and trust this device"
How to verify your device if you see the "We don't recognize this device" page when logging in:
Check your email inbox for a verification email from Hospitable. If you don't see it, search for [email protected] and check your spam/junk folder.
Click the "Verify this device" button or link in the email.
Choose one of the two options:
Login and trust this device — bypasses this verification on future logins from the same browser/device.
Login once — you'll need to verify again next time you log in.
After selecting one of the options, you'll be logged in.
Browser and Device Issues
If the login page is not loading properly or you are seeing unexpected errors:
Clear your browser cache and cookies, then try again.
Try a different browser (for example, Chrome, Firefox, Safari, or Edge).
Disable browser extensions — ad blockers or privacy extensions can sometimes interfere with login.
Try an incognito/private window to rule out extension or cache conflicts.
Check your internet connection — try loading another website to confirm you are online.
If you're using the mobile app, update to the latest version, then try again.
Verification email not arriving?
Check your spam/junk folder.
Make sure you're checking the inbox for the email address you used to log in.
Wait a few minutes and try logging in again to trigger a new verification email.
If emails from Hospitable are consistently not arriving, your email may be on a suppression list — see the Email Suppression section below.
Signing In with Google
If you originally created your account using Google sign-in:
Use the Sign in with Google button on the login page instead of entering an email and password.
Make sure you are signed in to the correct Google account in your browser.
If you previously set a password after signing up with Google, both methods should work.
If Google sign-in isn't working, follow the steps for resetting your password here.
Browser and Device Troubleshooting
If the login page is not loading properly or you are seeing unexpected errors (and you've already confirmed there is no platform outage at status.hospitable.com):
Clear your browser cache and cookies, then try again.
Try a different browser (for example, Chrome, Firefox, Safari, or Edge).
Disable browser extensions — ad blockers or privacy extensions can sometimes interfere with login.
Try an incognito/private window to rule out extension or cache conflicts.
Check your internet connection — try loading another website to confirm you are online.
If you're using the mobile app, update to the latest version, then try again.
If you recently noticed that Hospitable looks different or menus have moved, this may be due to a navigation update — not a bug. The core features are the same, but some menu items may have moved to new locations. Look for your settings and features in the left sidebar.
I Forgot my password or an error shows "The username and password you used don't match. Please try again."
If your credentials are not working, type your credentials manually rather than copy-pasting to avoid hidden formatting characters that may cause your password to fail.
If you cannot remember your password or your credentials are not working after double-checking them, you'll need to rest your password.
How to reset your Hospitable account password
Go to the Hospitable login page (https://my.hospitable.com/user/hello).
Enter your email and click Login with email.
On the next screen, click Forgot your password? next to the login form.
Enter the email address associated with your account and click Reset password.
Check your inbox (and spam/junk folder) for the password reset email from [email protected].
Click the link and create a new password.
Alternatively, you can log in without a password by using the login link sent by email. To do this, enter your email address, then click on Send login link.
Password reset links expire after a limited time. If the link has expired, request a new one by repeating the steps above.
I am trying to reset my password, but I am not receiving the password reset email?
If you requested a password reset but have not received the email:
Confirm you're using the same email address you signed up with
Check your spam, junk, and promotions folder — reset emails sometimes get filtered.
If you use a custom domain, check with your email administrator — the email may have been blocked by a spam filter or security policy.
Search your inbox for emails from Hospitable (from
[email protected]).Wait a few minutes — delivery can occasionally be delayed.
Try again — request a new password reset email.
Check if your email is on a suppression list — if your email provider previously bounced or rejected emails from Hospitable, future emails may be blocked. See more here. You can ask our AI bot, Smarty, to remove your email from the suppression/bounce list.
Browser and device troubleshooting
If you can enter your login credentials but the page doesn't load, behaves unexpectedly, or shows an error:
Clear your browser cache and cookies, then try again.
Try a different browser (e.g., switch from Safari to Chrome, or vice versa).
Try an incognito/private window — this rules out browser extension conflicts.
Disable browser extensions temporarily, especially ad blockers or privacy tools, which can interfere with login flows.
Check your internet connection — try loading other websites to confirm connectivity.
Try a different device — if login works on your phone but not your laptop (or vice versa), the issue is likely device- or browser-specific.
Hospitable mobile app issues
If you're having trouble logging in via the Hospitable mobile app:
Make sure you have the latest version of the app installed (check the App Store or Google Play for updates).
Force-close the app and reopen it.
Restart your device.
If the problem persists, try logging in via a mobile browser (e.g., Safari or Chrome on your phone) at app.hospitable.com to determine whether the issue is app-specific.
If the browser works but the app doesn't, try uninstalling and reinstalling the app.
I cannot make changes to my subscription from the mobile app
Due to app store restrictions, changes to your subscription cannot be made from the app. Use a laptop or computer, or log into Hospitable from the web browser on your phone. Do not allow a redirect to the app.
Email Suppression (Not Receiving Any Emails from Hospitable)
If you are not receiving emails from Hospitable — including password resets, booking notifications, and account alerts — your email address may be on a suppression list.
This can happen if:
A previous email to your address bounced (e.g., your mailbox was full or temporarily unavailable).
You previously marked a Hospitable email as spam.
Your email provider experienced a temporary delivery failure.
This is not something you can fix on your own. Contact Hospitable Support and ask our support AI bot (Smarty) to remove your email from the email bounce list. You can then try triggering the email again and see whether or not it arrives in your inbox.
Once the suppression is removed by Smarty, email delivery is restored immediately. You will not receive previously missed emails, but all future emails will be delivered normally.
Third-Party Integration Login Errors
If you are trying to log in to Hospitable through a third-party integration (such as Turno or PriceLabs) and see an error like "Unable to log you in at this time" or "redirected too many times":
First, confirm you can log in directly at my.hospitable.com.
If direct login works but the integration login does not, contact the integration's support team for assistance.
Account Access Issues
If you can sign in to Hospitable, but cannot access your dashboard or features, review the common reasons here:
Redirected to the Settings/Your Plan Page
If you can enter your password and log in but are stuck on the Account Settings, Your Plan, or similar Subscription-related pages, it means your subscription has expired and you need to resubscribe to access your account. Choose a plan. Once your payment is collected successfully, your account access will be immediately restored.
I already made a payment, but I can't access my account
If you see a pending charge on your credit card/bank statement, but cannot access your account:
If you see a pending charge on your card or bank statement but cannot access your account, this means the payment did not go through. The charge you see is the authorization (when you add a payment method in Hospitable, we run a temporary authorization to verify the card. This is not an actual charge, but your bank may show it as a pending transaction).
This authorization does not collect any funds. It may temporarily reduce your available balance until your bank releases it.
If you cannot access your account and see a pending charge, it means the authorization went through, but the actual invoice payment failed. You will not be able to gain access to your Hospitable account until the subscription payment is successfully collected.
To resolve this, you'll need to start the subscription process again. To ensure it's successful:
Check for any restrictions or blocks with your bank (you may see an error message that provides the reason for the payment failure)
Ensure sufficient funds are available
Add a different payment method
You will receive immediate access to your Hospitable account once the payment is successful.
If the issue continues, contact your bank for more details on why the payment is being declined.
Inactive Subscription or Expired Trial
Your free trial may have expired, or your subscription may be inactive.
Go to Settings ⚙️ → Plans & billing to check your plan status.
Reactivate your subscription or start a new plan to restore access.
If your trial has ended and you have not subscribed, your account data is preserved — you will not lose your settings or history. Simply subscribe to regain access.
Note: If you were previously on a Legacy Plan subscription and it lapsed, you'll need to subscribe to one of our current subscription plans. The Legacy Plan subscription cannot be reactivated for any reason; there are no exceptions.
No Connected Channels
If you can log in but see an empty dashboard with no properties:
You may not have connected any channels (Airbnb, Vrbo, Booking.com, etc.) yet.
Go to Settings ⚙️ → Channel connections and follow the steps to connect your first channel.
How to change your Hospitable email address
Log in to your Hospitable account
Click on your profile picture in the bottom left corner of your account menu → Select Your profile
Update your email to your preferred address → click Save
You will receive an email from
[email protected]at your old email address. Open the email and click on confirm email change.Once confirmed, you'll receive a confirmation email at the old address. Once confirmed, the change will be in place immediately.
I'm not receiving the email change confirmation
If you can't find the confirmation email:
Check spam, junk, and promotions folders at the old email address for an email from
[email protected].If the email still doesn't arrive, contact support and ask Smarty, our AI bot, to remove your email from the suppression list. If emails from Hospitable have been blocked by your email server, you won't receive emails until your email is removed from the suppression list.
Important: Until the confirmation is confirmed, your login email remains your original address. Use that to sign in.
Secondary User and User Management Issues
If you were invited to a Hospitable account as a secondary user and cannot access it, start with the quick checks below.
For detailed troubleshooting — including invitation issues, permissions, what secondary users can and can't access, account transfers, and more — see the full guide: FAQs & Troubleshooting: User Management (Secondary Users)
Quick Login Checks for Secondary Users
Sign in with the exact email the invitation was sent to. Secondary user access is tied to the invited email address — using a different email will not work.
Complete the invitation setup first. Click the link in the invitation email before going to the login page. If you skip this step, the login page will not recognize your access.
If you didn't receive the invitation email, check your spam/junk folder, then ask the primary account holder to verify the email address. If you cannot find the email, have them delete you as a secondary user and reinvite you to resend the invitation from Settings ⚙️ → User management.
If you can log in but can't see certain features or properties, your access depends on the permissions set by the primary account holder. Ask them to review your permissions under Settings ⚙️ → User management. Hospitable's support team cannot update your access for you. You must contact the primary user.
If you're not sure whether you need Secondary User access, Teammate access, or something else, the User Management guide explains the differences and helps you pick the right option.
Owner Portal Access Issues
The Owner Portal is a separate interface for property owners whose properties are managed by a property manager using Hospitable.
The Owner Portal is only available for accounts set up as a Property Manager business type on the Mogul plan. If you are an individual host, this section does not apply to you.
Owners must log in through the Owner Portal link you provide, rather than the main Hospitable user login page. Using the main login page will prevent access to the Owner Portal.
How to Reset an Owner's Password to the Owner's Portal
Owners can reset their password directly from the Owner Portal login page.
Simply click the "Forgot Password?" link and follow the prompts to set a new password.
Teammate Portal Access Issues
The Teammate Portal is a separate app where on-the-ground teammates (such as cleaners or maintenance staff) manage assigned task jobs. Teammates access the portal at tasks.hospitable.com/login.
How Do I Log In to the Teammate Portal?
The Teammate Portal uses verification codes to login — there is no password.
First-Time Login via Invite
When your host invites you to the Teammate Portal, you will receive an email with a login link. Click the "Access Hospitable Tasks" button in the invitation email and you will be logged in automatically — no need to enter your email or request a separate verification code.
If you haven't yet been invited, or haven't received the email, follow the steps here.
Returning Login
If you need to log in again after your first session:
Go to tasks.hospitable.com/login.
Enter your email address.
Click Send verification code.
Check your inbox for the verification email and enter the code in the portal to sign in.
Verification codes expire after 15 minutes. If the code has expired, go back to the login page and request a new one.
I Did Not Receive the Verification Code Email
Check your spam/junk folder for emails from
[email protected].Make sure you are entering the same email address your host used when adding you as a teammate.
Wait a few minutes and try again.
If you continue to have trouble, ask your host to verify your email address under Operations → Teammates in Hospitable. They should resend the invitation.
I Was Not Invited to the Teammate Portal
Cleaners and other teammates must be invited to the teammate portal from the Hospitable user's account:
Ask the user to go to Operations → Teammates, open your teammate profile, and click Send invite to teammate portal.
Once invited, click the link in the invitation email to log in directly.
Other login issues
I accidentally created a second Hospitable account. What do I do now?
If you created a second Hospitable account by accident, and you have not yet added a payment method, your account will automatically cancel at the end of your free trial period. Alternatively, you can go to Settings ⚙️ → Plans & billing → Scroll down to No longer need help automating your operations? Cancel anytime to complete the cancellation flow.
You can then log in to the correct Hospitable account using the email you originally used.
Still Need Help?
If none of the above solutions resolve your issue, contact Hospitable Support through the chat widget in the bottom-right corner of the app, or email support. When reaching out, include:
The email address associated with your account.
A description of the issue and any error messages you see.
Which login method you are using (email/password, Google).
Which portal you are trying to access (Hospitable app, Owner Portal, or Teammate Portal).