If you use Owner Statements and a guest stays at a different property than the one they originally booked, you can move the reservation to the property where they stayed for owner statement purposes. This helps make sure the correct owner's statement reflects your management fees.
For example, if a guest originally booked Property A but stayed at Property B because of a maintenance issue, you can show the reservation on Property B's owner statement instead.
💡 This only changes how the reservation appears on your owner statements. It does not change the actual booking, the property connected to the booking channel, or the guest's reservation details.
Before You Start
This feature is available on the Mogul plan. You'll also need access to Owner Statements.
The statement containing the reservation must be in Draft or In review status.
Some reservations cannot be moved, including those with completed payments or active split payouts. Hospitable will only show properties that are eligible to receive the reservation.
Move a Reservation to Another Property's Owner Statement
Go to Operations → Your Business → Statements.
Open the statement containing the reservation you want to move. The statement must be in Draft or In review status.
Find the reservation in the Reservations table and select the dotted-underlined amount. This opens the Calculation breakdown.
Select Move to another property.
Choose the property where you want the reservation to appear.
Review the amounts under Current and Recalculated to see how the move will affect the owner statement.
Select Move reservation to confirm.
💡 Don't see “Move to another property”?
This option may not appear if the statement or reservation isn't eligible. Make sure the statement is in Draft or In review status and that the reservation doesn't have completed payments or an active split payout.
Understanding the Preview
Current shows the total due to the owner on the original statement.
Recalculated shows the total due to the owner on the new property's statement, using that property's fees and settings.
These amounts may be different if the properties have different management fees or statement settings. Review them before confirming the move.
Why Can't I Select a Property?
Hospitable only shows properties that are eligible to receive the reservation. If you don't see the property you're looking for, check the following:
Hospitable account: Both properties must belong to the same account.
Currency: Both properties must use the same currency for the reservation.
Property owner: The new property must have an active owner for the reservation dates.
Management fees: The new property must have the appropriate management fees set up.
Payment settings: Both properties must have compatible payout settings, including who receives the guest's payment.
Owner statements: The new property must have a statement in Draft or In Review status for the same period. Published or Paid statements cannot receive the reservation.
The property currently showing the reservation won't appear as an option.
If your reservation uses owner payouts or invoicing, the new property must also have compatible owner-payment settings.
ⓘ No eligible properties?
If you see No eligible properties, none of the available properties meet all the requirements above. Check the property owner's settings and statement status, or choose another eligible property.
What Happens After You Move the Reservation?
Once you confirm the move:
The reservation is removed from the original property's owner statement and added to the new property's statement for the same period.
Both owner statements are updated to reflect the change.
The guest's actual booking and listing remain unchanged. The guest won't receive a notification.
If the updated amounts don't appear immediately, refresh the statement.
If You Can't Move the Reservation
If Hospitable can't complete the move, the reservation stays on its original owner statement, and neither statement's totals change.
Here are some common reasons:
The statement is already published or paid: You can only move reservations from Draft or In review statements. If the statement has already been published, check whether it can be unpublished.
The reservation has an active split payout: Reservations with active split payouts can't be moved using this feature.
The reservation's financials are locked or paid: The move is blocked. Review the payment status before making any changes.
The reservation is no longer on the statement: Refresh the page and check which statement currently contains the reservation.
The new property isn't eligible: Review the requirements in the section above or choose another eligible property.
The statement is being updated: Wait for the update to finish, refresh the page, and try again.
If you're still unable to complete the move, contact Hospitable Support for help reviewing the reservation and statement settings.
Frequently Asked Questions
Can I move a reservation to a different month?
No. You can only move a reservation between owner statements for the same period.
Can I move a reservation back to its original property?
Yes, as long as the original property is still eligible. Open the statement containing the reservation and select Move to another property again. There isn't a separate undo button, so you'll need to move the reservation back manually.