Voiding a reservation’s financials removes its unlocked amounts from Owner Statements so those amounts are not included in payouts to the owner. Use this when the financials have already been settled outside Hospitable or should not be included on the owner’s statement for the current cycle.
💡 Voiding only changes Owner Statement entries. It does not cancel the reservation, change its source financial data or payout history, refund the guest, or reverse a payout.
Requirements for voiding reservation financials
Voiding reservation financials is available on the Mogul plan. Your user role must have access to Owner Statements. Admins have access by default.
Both of the following must also be true:
The statement is in Draft or In review status.
The reservation does not have an active split payout.
What “unlocked” means
Financial amounts are unlocked while an Owner Statement is in Draft or In review status. Once the statement is Published or Paid, its amounts are locked and can no longer be voided.
Voiding only affects unlocked amounts. Locked amounts on Published or Paid statements are never changed.
Void a reservation’s financials
💡 Voiding applies to every open statement that currently includes the reservation, not just the statement you are viewing. For example, if a stay is prorated across two Draft monthly statements, one void affects both.
Go to Operations → Your business → Statements.
Open a statement in Draft or In review status.
In the Reservations table, click the owner amount for the reservation to open the Calculation breakdown.
Click "Void from statement."
In the Void reservation financials? dialog, optionally enter a reason in the Reason field.
Click Void financials to confirm.
The reservation’s unlocked amounts are removed from the statement, and its entry moves to the Voided section at the bottom.
Restore voided reservation financials
Restoring reverses all active voids for the reservation across every affected open statement, not just the statement you are viewing.
When restore is unavailable
Restore is hidden, or the action fails if any of the following are true:
An affected statement has been Published or Paid since the void.
The reservation now has an active split payout.
An affected statement has been deleted.
💡 If an affected statement has been deleted, the void stays in place, and the financials remain removed. Hospitable will not restore those amounts to that statement or a later statement.
Restore the financial amounts
Open the Owner Statement containing the voided reservation.
Scroll to the Voided section at the bottom of the statement.
Find the reservation and click Restore.
Hospitable adds the reservation’s current financial amounts back according to the normal Owner Statement recognition rules.
Reservations with an active split payout
For reservations with an active split payout, the Calculation breakdown does not show "Void from statement" or "Restore".
If a void or restore is attempted anyway, such as through the API, the action fails with one of these messages:
Voiding: “This reservation has an active split payout. No financials were voided.”
Restoring: “This reservation has an active split payout. No financials were restored.”
Resolve the split payout before trying again. The other requirements for voiding or restoring must still be met.
Frequently asked questions
Can I void financials on a Published or Paid statement?
Can I void financials on a Published or Paid statement?
No. Published and Paid statements are locked, so their financial amounts cannot be voided.
Why don’t I see the option to "Void from statement?"
Why don’t I see the option to "Void from statement?"
Check that you are on the Mogul plan, your user role has access to Owner Statements, and the statement is in Draft or In review status. The reservation must not have an active split payout.
If all these requirements are met and "Void from statement" is still missing, contact support.