If circumstances change, you can cancel your Hospitable subscription at any time. In certain situations, you may also be eligible to pause your subscription rather than cancel.
Cancellation and pause options vary depending on your plan type, billing status, and account standing.
This article explains:
How cancellation works (monthly and annual plans)
Annual plan commitment rules
Who is eligible for a subscription pause
What happens to your account after cancellation or pause
Important limitations and edge cases
How to Cancel Your Monthly Subscription
Monthly plans can be canceled by going to Settings ⚙️ → Plans & billing → Cancel anytime. You must proceed through the entire cancellation flow (until the cancellation is confirmed).
If you are on a monthly plan:
Your subscription remains active until the end of your current billing period. Your subscription remains fully active until that date.
You will not be charged again after that date.
Muting, freezing, or unlisting properties does NOT stop subscription billing. You must explicitly cancel your subscription to stop charges.
How to Cancel your monthly subscription plan
Go to Settings ⚙️ → Plans & billing.
Scroll to Cancel anytime.
Complete the cancellation flow.
Click Confirm & Cancel.
Note: If you choose to speak with support during the flow, this opens a support chat but does not automatically cancel your subscription.
If your payment has failed and your current invoice remains unpaid, you will need to reach out to Support to cancel.
Cancelling an Annual Plan
Annual plans are a 12-month commitment at a discounted rate.
You can cancel an annual plan at any time, but the cancellation will take effect at the end of your 12-month term — not immediately.
You will retain full access to Hospitable for the remainder of your annual period.
Annual plans are not eligible for prorated refunds for unused months.
To prevent auto-renewal, cancel before your annual renewal date. You can find your renewal date under Hospitable → Settings → Plans & billing.
Want to switch from annual to monthly billing? This change can only take effect at the end of your current annual term. Cancel your annual plan before it renews, then resubscribe on a monthly plan after your annual period ends.
What Happens to Billing After You Cancel
When you cancel your subscription:
Your cancellation takes effect at the end of your current billing period. You will not be charged again after that date.
You retain full access to Hospitable until the end of your billing period.
If you see a charge after cancelling, it could be that your last invoice was in dunning and hadn't been paid. Please review your billing period to confirm.
Example: If your billing date is the 1st of each month and you cancel on March 15, you will still have access through March 31. The charge on March 1 was for March 1–31 and is not reversed by cancelling on the 15th.
Note: Cancelling does not trigger a prorated refund for the remaining days in your current billing period. See our Refund Policy for details.
Pause Your Subscription (Monthly Subscriptions Only)
In some cases, you may be offered the option to pause your subscription instead of cancelling. A pause temporarily suspends your subscription for a limited period.
Who Is Eligible for a Pause?
You will only see the pause option if you select an eligible cancellation reason in the flow.
Eligible Reasons
Off-season
Selling property
Renting long-term / switching to mid- or long-term rentals
Hiring a property manager
You Are Not Eligible to Pause If:
You are on a Legacy plan
You are on an annual plan
You paused recently
Your account has a failed payment or an unpaid invoice (in dunning)
You are cancelling for another reason
How the Pause Works
Go to Settings ⚙️ → Plans & billing → Cancel anytime.
Complete the cancellation flow.
If eligible, select Pause subscription.
Pause details:
An account can be paused for a specific period of time.
You can select your pause duration from a dropdown list during the pausing flow.
Email notifications are sent about the pause and resumption.
You can resume your subscription at any time during the pause period.
While your subscription is paused, your account will be inactive. You will not be able to manage your properties or reservations while in this state.
Pausing does not delete your account or stored settings. We save your details, so when you're ready to return, you can pick up where you left off.
At the end of the pause period, your subscription automatically resumes.
Reactivating Your Subscription
If you've cancelled your Hospitable subscription and want to come back:
Log in to your Hospitable account.
Go to Settings → Plans & billing.
Choose a plan and complete the reactivation process.
If you reactivate on a different plan than you had before, your feature access will match the new plan.
What's preserved: Your properties, settings, message templates, and historical data are retained for a period after cancellation. However, the longer you wait, the more likely it is that some data may no longer be recoverable.
Reactivating after a failed payment: If your account was suspended due to a failed payment, update your payment method first, then reactivate. See [Add, Update, or Delete Your Payment Method] for details.
Note: If you were previously on a Legacy subscription plan, and this got cancelled, you cannot go back to the legacy plan. You will have to resubscribe on a different plan. Support cannot override this.
Important Limitations
Secondary users cannot manage subscriptions.
Secondary users cannot cancel subscriptions.
Secondary users cannot change subscription plans.
Secondary users cannot pause a subscription.
Subscriptions cannot be managed in the mobile app.
To cancel or pause on mobile, use a mobile browser.
Annual plans cannot be cancelled mid-term.
Having trouble cancelling?
Having trouble cancelling? If you're unable to cancel through the self-serve flow, here are the most common reasons:
Unpaid invoices/failed payments: If your recent payment failed and you have an outstanding unpaid invoice, you may not be able to cancel through self-serve. Contact support to void your invoice and cancel. Alternatively, if we cannot collect payment, your subscription will automatically cancel after 5 days.
You're a secondary user or want to cancel from a different email address: Only the primary account user can cancel a subscription. If you do not see the option to cancel and you are a secondary user, the primary account owner will need to issue the cancellation. For security reasons, secondary users or unverified users cannot cancel subscriptions.
If none of the above apply, contact support for assistance.
FAQ
Can I cancel my annual plan early?
Can I cancel my annual plan early?
No. Annual plans are a 12-month commitment. Cancellation takes effect at the end of the annual term.
I'm on an annual plan. Can I cancel before my year is up?
I'm on an annual plan. Can I cancel before my year is up?
You can submit a cancellation at any time, but it takes effect at the end of your 12-month term. You'll retain access until then. Annual plans are not eligible for partial refunds.
When does billing stop on a monthly plan?
When does billing stop on a monthly plan?
Once you cancel, we will not charge you again. You'll keep access to your account until the end of your current billing period.
Does muting or unlisting a property stop billing?
Does muting or unlisting a property stop billing?
No. Muting prevents a property from being assessed as an active property on your invoice, but you must cancel your subscription to stop all charges.
Can I pause instead of cancel?
Can I pause instead of cancel?
Only if:
You select an eligible reason
You are not on a Legacy plan
You have no unpaid invoices
You have not paused recently
You are on a monthly plan
How long can I pause my subscription?
How long can I pause my subscription?
Currently, subscription pauses are available for up to 4 months. This duration is subject to change.
What happens after a pause ends?
What happens after a pause ends?
Your subscription automatically resumes and billing restarts.
Will my account be deleted if I cancel?
Will my account be deleted if I cancel?
No. Your account and settings remain saved.
How do I delete my account?
How do I delete my account?
Cancelling your subscription is not the same as deleting your account. Here's the difference:
Cancellation
What happens: Subscription ends at billing cycle end; account remains accessible in read-only mode.
Reversible? Yes — you can resubscribe anytime.
How to cancel: The primary Hospitable user should go to Settings → Plans & Billing → Your Plan → scroll down to Cancel anytime.
Account & Data Deletion
What happens: All account data is permanently removed from our servers.
Reversible? No — this is permanent and cannot be undone.
How to delete: Contact support with a deletion request.
⚠️ Please note: Deleting your account is permanent and cannot be undone. Once an account is deleted, it cannot be restored. You will not be able to use the same email address with any Hospitable account in the future — including as a secondary user.
Before You Proceed
Please confirm which action you want to take:
Delete Account
Permanently deletes your account and all associated data
Cannot be reversed
Your email address cannot be reused with any Hospitable account
Cancel Subscription Only
Stops billing and disables features
Keeps your account accessible in read-only mode
Your email remains usable
Transfer My Email to Another Account
If you want to use your email address on a different Hospitable account, do not request account deletion.
Deleting your account will permanently block your email from being used on any Hospitable account.
Instead, contact support to request an email transfer or account migration.
Can I manage subscriptions from the mobile app?
Can I manage subscriptions from the mobile app?
No. Due to app store restrictions, you must use either a desktop/laptop, or the browser on your mobile phone, to make changes to your subscription. You cannot cancel or pause your subscription from the app itself.
Can support cancel my account for me?
Can support cancel my account for me?
Cancellation should be initiated from your own account. Go to Settings → Plans & billing and follow the steps. If you're unable to complete the process due to a technical issue, contact support for assistance.
I canceled my subscription; Can I get a refund for unused time after cancelling?
I canceled my subscription; Can I get a refund for unused time after cancelling?
Hospitable subscriptions are non-refundable, and cancellation does not trigger a prorated refund. When you cancel, your subscription remains active until the end of your current billing period — you won't be charged again, but no partial refund is issued for the remaining time.
Key points:
Cancellation takes effect at the end of your current billing cycle. You retain full access to your account features until that date.
No prorated refunds are issued for unused time on your current cycle.
I cancelled but was still charged. Is this an error?
I cancelled but was still charged. Is this an error?
Likely not. When you cancel, your subscription runs until the end of the current billing period. A charge you see after cancelling could be for the period that was already in progress, especially if you cancelled before we could charge your last invoice. You will not be charged for any new period after cancellation.
What happens to my account settings after I cancel?
What happens to my account settings after I cancel?
After your subscription is cancelled, your account will revert to the free tier. While your properties and data are preserved, some settings will become restricted:
Payment Methods: You won't be able to access the Payment Methods page directly. If you try, you'll be redirected to the "Your Plan" page. To update your payment method, you'll need to resubscribe first — you can enter new payment details during the checkout process.
Integrations and automations: All integrations and automated messaging features will be disabled
Channel connections: Your channel connections (Airbnb, Vrbo, Booking.com) will be disabled.
How do I reactivate my subscription?
How do I reactivate my subscription?
Go to Settings → Your Plan.
Choose the plan that fits your needs.
Enter your payment details and complete checkout.
Your account features will be restored immediately.
If your subscription was cancelled because of a failed payment, the same steps apply. You'll enter a working payment method during checkout, and your account will be reactivated.
I was on a legacy plan — can I get it back?
I was on a legacy plan — can I get it back?
Legacy and grandfathered plans are no longer available for new sign-ups. If your legacy plan was cancelled (whether voluntarily or due to failed payment), you will need to choose from the current available plans when resubscribing. To avoid losing legacy pricing, we strongly recommend keeping your payment information up to date and resolving any payment issues promptly.