Hospitable is a technical software product that depends on third-party booking platforms and connected integrations to operate correctly. Because of this complexity, subscription fees are nonrefundable.
This article explains our standard refund policy and how we support hosts when something goes wrong.
Are Hospitable subscriptions refundable?
Hospitable subscription fees are nonrefundable.
This includes:
Partial billing periods
Unused time
Charges for periods when the product was not actively used
Previously paid invoices
How billing periods work
Your subscription payment applies to the entire upcoming billing period.
For example:
If you are billed on January 1, your subscription covers all of January
If you cancel on January 10, you will continue to have full access throughout January
No portion of the January charge is refunded
This applies regardless of when you cancel within the billing period.
Subscription fees are not refunded for unused time
To stop future billing, you’ll need to cancel or pause your subscription. Your subscription will remain active until the end of your current billing period.
To cancel or pause:
Go to Settings
Select Subscription
Click Cancel anytime
Complete the full pause/cancellation flow until you see a confirmation message
Canceling or pausing prevents or delays future charges, but does not refund the current billing period.
What if something unexpected happened on my account?
If you believe something did not work as expected, please contact our support team with details about what occurred.
This includes:
What you observed
When it happened
Any relevant screenshots or account details
Our team will review the situation and help determine the appropriate next steps. You can reach us at [email protected], or by starting a support chat from your account.
Important context to know
Hospitable’s functionality depends on:
Third-party booking platforms
Active integrations
User-managed settings and configurations
Like most software products, Hospitable operates under limitations of warranty, as outlined in our Subscription agreement.