If your booking widget is not working as expected, it is usually related to how the widget is embedded, platform limitations, or property setup.
This article covers the most common issues and how to fix them.
Widget Not Displaying
If your widget does not appear on your page:
Make sure the embed code is fully copied and pasted
Confirm the widget is added inside an HTML/embed block
Check that your website platform supports embedded scripts
Some website builders restrict embedded scripts, which may prevent widgets from loading.
Widget Loads but Does Not Work
If the widget appears but guests cannot interact with it:
Check for platform-specific requirements (e.g., Wix requires additional setup)
Ensure there are no script conflicts on your page
Try loading the page in an incognito window
Also see: Using Hospitable with Wix
Booking Button or Redirect Not Working
If guests cannot proceed with booking:
Confirm any required redirect or script setup is completed (for platforms like Wix)
Check that pop-ups or redirects are not blocked by the browser
Verify the widget is not inside a restricted container
Some platforms (like Wix) require additional code to handle booking redirects.
Incorrect or Missing Availability
If the widget shows incorrect availability or pricing:
Make sure the property has availability and pricing set
Confirm your calendar is up to date
Check for sync delays with connected platforms
Also see: Managing Property Eligibility for Direct Bookings
Property Not Bookable
If guests cannot complete a booking:
Ensure the property is eligible for Direct bookings
Confirm payment setup is complete
Check that booking settings allow requests or instant booking
Properties that do not meet eligibility requirements will not be bookable through widgets.
Widget Displays Wrong Property
If the wrong property appears:
Verify you copied the correct widget code
Ensure each page uses the correct widget for that property
Each property has a unique widget code and must be placed on the correct page.
Widget Not Updating
If changes are not reflected:
Clear your browser cache
Check your site in an incognito window
Confirm updates were saved in Hospitable
Widgets automatically sync, but cached content may delay updates.
Platform Limitations
Some issues are caused by the website platform itself.
Common limitations:
Restricted script execution
iframe limitations
Delayed loading behavior
Widget functionality may vary depending on your website platform.
When to Contact Support
If the issue persists after troubleshooting:
Provide your website URL
Share the page where the widget is embedded
Include screenshots of the issue
Important Things to Know
Widgets rely on correct embed setup and platform support
Each property requires its own widget
Property eligibility affects booking functionality
Platform limitations may impact behavior
Most issues can be resolved by checking embed setup and property configuration