After adding a bank account, you must complete verification before receiving payouts.
This process is required for compliance (KYC - Know Your Customer) and is handled securely by the payment provider.
Why Verification Is Required
Confirms your identity and bank details
Prevents fraud and payment failures
Enables payouts to be released
You can accept bookings before verification is complete, but payouts will be held until your account is verified.
Start the Verification Process
Go to Settings → Payments & Payouts
Find your bank account
Click ••• → Verify payout method
Complete the verification form
Payments and Payouts page with option to verify a bank account
Verification Methods
Instant verification (Plaid)
Log in to your bank account securely
Your bank confirms details automatically
Usually completed within minutes
Manual verification
If your bank is not supported:
Enter account details manually
Upload a supporting document
Accepted documents:
Bank statement
Deposit slip
Official bank letter or email
Screenshot of online banking
Requirements:
Name must match your account
Document must be less than 12 months old
Must include bank branding and account details
What Information You’ll Need
For individuals
Full name
Date of birth
Address
Last 4 digits of SSN (US only)
Contact details
For businesses
Legal business name
Company registration details
EIN (US)
Registered address
You must also provide:
A signatory
A controller
An owner (25%+ ownership)
One person can fulfill multiple roles.
How Long Verification Takes
Instant verification: a few minutes
Manual review: 1–2 business days
If your account shows “Processing” for more than 3 business days, contact support.
What Happens to Payouts During Verification
Payouts are not lost
Funds are held temporarily
Once verified, payouts are released automatically
Common Reasons Verification Fails
Name mismatch between bank and documents
Missing or incomplete information
Expired documents
Missing required roles (for businesses)
If verification fails:
Update your details
Re-submit documents
Retry verification
Troubleshooting Verification Issues
Issue | What to do |
Verification link expired | Go to Settings → Payments & Payouts, click ••• → Verify payout method to generate a new link. Links expire after 20 minutes. |
Bank not found in Plaid | Search using your bank’s full legal name. If it still doesn’t appear, use the manual verification option instead. |
Plaid connection error or timeout | Wait a few minutes and try again. If the problem persists, try a different browser or clear your cache. |
“Failed to update” during business verification | A required field is missing or incorrectly formatted. Check all business and decision-maker fields for typos or formatting issues (e.g. phone number without country code). Re-enter the affected section and save. |
General form submission errors | Clear your browser cache, try a different browser, and disable autofill — browser autofill can insert formatting the form doesn’t accept. Check your internet connection and retry. |
Verification stuck on “In Review” for more than 3 business days | Contact support — your case may need escalation to the payment processor. |
Entered wrong bank details?
Account not yet verified: Remove the bank account from your payout settings and add it again with the correct details.
Account already verified: Bank details cannot be edited once verified. Add a new bank account with the correct details, verify it, then assign it to your properties.
Chase Bank users: Chase may provide a substitute account number for third-party connections. Double-check the account number shown during verification, as it may differ from your actual account number.
Important Things to Know
Verification links expire after ~20 minutes
You may need to restart if the session expires
Verification status is shown in your payout settings
If verification is incomplete, payouts will continue to fail until all required steps are completed.