Teammate payouts can fail because of insufficient funding, incomplete payout setup, bank restrictions, or payment provider errors.
This guide explains how to check payout statuses, identify which task payments failed, and resolve common issues before retrying a payment.
Check Your Payout Status
Go to Operations → Task Management → Payments.
Select the appropriate tab:
Upcoming: Review upcoming payout runs.
Past: Review payout runs with past payout dates, including those still processing.
Failed: Find payout runs that require attention.
Locate the affected payout using the teammate's name, payout date, amount, or payment cycle.
Click Details to expand the payout run.
Each payout run displays its payout date, amount, status, teammate, frequency, payment cycle, and number of included tasks.
A payout appearing under Past does not necessarily mean it has been completed. Always check its status and individual task payment details.
The Payments page in Hospitable showing the Upcoming, Past, and Failed tabs, payout statuses, teammates, payment cycles, and expandable Details controls
Understand Payout Run Statuses
Status | What it means |
Pending | The payout run is awaiting processing. |
Pending Funding | Funding is being arranged or processed. |
Funded | Funds have been allocated to the payout run. |
Charged | The payout run has been charged for processing. |
Funding Failed | Hospitable could not obtain the funds required for the payout. |
Charge Failed | One or more task payments could not be completed. |
Canceled | The payout run was canceled before completion. |
A payout run's overall status does not necessarily reflect every task payment. A run marked Charge Failed may contain tasks that were paid successfully.
Check Which Task Payments Failed
Before retrying a payout or paying a teammate another way, confirm which tasks were actually paid.
Go to Operations → Task Management → Payments.
Open Details for the affected payout run.
Review the Sent to teammate column for each task.
This shows which task payments were sent successfully and which still require attention.
Do not repay a teammate based only on the payout run's overall status. Check Sent to teammate first to avoid duplicate payments.
A payout run's task details in Hospitable showing individual tasks and their Sent to teammate results
Resolve Funding Failures
A Funding Failed status means Hospitable could not obtain the funds needed to process the payout.
Check Your Marketplace Balance
For bank-funded teammate payouts:
Go to Settings → Payments & Payouts → Marketplace.
Review your available balance.
Check whether enough funds are available for the pending payments.
Add funds if needed.
An insufficient Marketplace balance can prevent bank-funded payouts from proceeding, even when the teammate's payout method is correctly configured.
Bank-funded teammate payouts use your Marketplace balance. Credit card-funded task payouts have a separate funding method, so check the funding source associated with the affected payment.
The Marketplace page in Hospitable showing the prepaid balance, connected funding account, and payment activity
Check Your Funding Method
If funding repeatedly fails:
Go to Operations → Task Management → Payments.
Review the connected funding source.
Check whether the payment method is active and has sufficient funds.
Update the funding details if necessary.
Bank restrictions and unsuccessful transfers can prevent payouts from being funded.
Beta availability: Credit card-funded teammate payouts are currently available to Beta users only. If your account does not have access, use the available bank-funding options.
Resolve Failed Payments to Teammates
A Charge Failed status indicates that one or more payments could not be completed.
Common causes include:
An invalid or inactive teammate payout method.
Incomplete identity verification.
Restrictions on the teammate's payout account.
A transfer rejected by the payout provider.
Insufficient funding.
Help Your Teammate Complete Payout Setup
Ask the teammate to open the Payouts section of the Tasks App and check that they have:
Added a valid payout method.
Completed any required identity verification.
Provided the personal or business information requested by the payout provider.
Accepted the required services agreement.
Teammates must manage and verify their own payout information. Hosts cannot add or update a teammate's payout method on their behalf.
After the teammate resolves the issue, review the affected payout before retrying it.
Retry Failed Payouts
Once you've resolved the underlying issue, you can retry unsuccessful task payments.
Go to Operations → Task Management → Payments.
Open the affected payout run.
Review the Sent to teammate column to identify unpaid tasks.
Check the error tooltip on each failed task for the failure reason.
Click Retry.
Hospitable reprocesses only tasks that were not successfully sent to the teammate.
For bank-funded payments requiring additional funds:
Hospitable tops up the Marketplace balance for failed tasks that still need funding.
Tasks that are already funded are not funded again.
Funds typically become available within five business days.
Once funding is available, Hospitable processes the outstanding task payments.
Retrying a payout does not resolve an invalid or unverified payout method. Correct the reported issue before selecting Retry. Tasks already marked as sent are not paid again.
A failed payout run in Hospitable showing task-level payment errors and the Retry button
Troubleshoot Delayed Payouts
A payout may remain Pending or Pending Funding while processing is underway.
Possible reasons include:
Bank processing delays.
Payment provider reviews.
Identity or account verification.
Temporary processing interruptions.
ACH pre-funding, which can take three to five business days, excluding weekends.
Processing times vary by payment provider and financial institution.
A scheduled payout date is not a guaranteed bank deposit date. If a payout remains pending longer than expected, contact Hospitable Support.
Avoid Duplicate Payments
If you decide to pay a teammate outside Hospitable after a failed payout, first confirm that the task payment was not already sent.
If the task is unpaid and you pay the teammate directly, mark the task as Pay off platform so Hospitable does not attempt to pay it again.
Any reserved funds are released back to your Marketplace balance.
Pay off platform is irreversible. Do not select it for a task that has already been paid through Hospitable
For instructions, see: Manage Teammate Payments in Hospitable
When to Contact Hospitable Support
Contact Hospitable Support if:
A payout remains pending longer than expected.
Funding or payment failures continue after correcting the reported issue.
A payout provider rejects valid payout information.
You cannot retry an unsuccessful payout.
Include the following information when contacting Support:
Teammate's name.
Affected payout amount.
Payout status.
Relevant error message or screenshot.