Hospitable lets you decide how often each of your teammates gets paid for completed tasks. You can pay each teammate after every task, on a fixed weekday each week or fortnight, or once a month on the 1st or 5th. This article walks you through setting a schedule, what each option means, and what to expect on the Payouts page.
Set a teammate's payment schedule
Go to Operations → Teammates and open the teammate you want to update.
Open the Payment tab.
Choose a Payment schedule from the dropdown.
If you choose Weekly or Every two weeks, pick the weekday. If you choose Monthly, pick the 1st or the 5th.
Click Save.
The four payment schedules
Per task
The teammate is paid after each task they complete. Each task becomes its own payout. Use this when you want the fastest possible payment cadence.
Weekly
The teammate is paid once a week on the weekday you choose. All tasks completed during the week are grouped into one payout.
Every two weeks
The teammate is paid every two weeks on the weekday you choose. Tasks completed during the two-week window are grouped into one payout.
Monthly
The teammate is paid once a month on either the 1st or the 5th. Tasks completed during the month are grouped into one payout that goes out on the date you've selected in the following month.
When payouts run
All payouts process at 09:00 UTC on the scheduled day.
The Payout Date shown on the Payouts page is when Hospitable charges the funds and releases the payment to your teammate. The teammate's bank receives the money shortly afterwards.
Understanding the Payouts page
Go to Operations → Task management → Payments to see every payout run for your teammates. Each row is a single payout run, and you can expand it to see the tasks inside.
Run statuses
Pending - The run has been created and tasks are still being added. No funds have been pulled yet.
Pending funding - Hospitable has started pulling funds from your payment method to fund this run.
Funded - Funds are in your operations balance. The run is locked in for these tasks.
Funding failed - The funding pull couldn't complete (for example, your card was declined). Appears in the Failed tab.
Charged - The teammate has been (or will shortly be) paid.
Charge failed - One or more tasks couldn't be settled after funding succeeded. Appears in the Failed tab.
Canceled - The run was canceled.
Funding happens before the payout date
Up to 5 days before a payout date, Hospitable starts pulling the funds for that run from your payment method. This means you may see a charge on your card before the payout itself runs. Once a task is marked Funded (green check in the Funded column), the funds for it are reserved and the task is locked to that run.
Funded doesn't mean your teammate has been paid yet. It means the money for that task is held in your operations balance and will be released on the payout date.
Changing a teammate's schedule
You can update a teammate's payment schedule at any time. What happens to existing payouts depends on whether the new schedule is less frequent or more frequent than the old one.
Switching to a less frequent schedule
For example, switching from Weekly to Monthly, or from Per task to Weekly:
Any Pending (draft) payout runs for this teammate will be regrouped onto the new schedule.
Payout runs that have already been Funded, Charged, Funding failed, Charge failed, or Canceled are never touched.
Switching to a more frequent schedule
For example, switching from Monthly to Weekly, or from Weekly to Per task:
Any existing Pending payout runs keep their current schedule.
Only new tasks going forward use the new schedule.
Changing the day on the same schedule
For example, moving from Monthly 1st to Monthly 5th:
Existing Pending runs keep the old day.
New tasks use the new day.
Once a task has been Funded, it cannot be moved to a different run, even if you change the schedule afterwards.
Payment statuses on a task
Unpaid - The task hasn't been settled yet.
Pending Approval - The task is waiting for you (or auto-approval) before it can be paid.
Approved - The task is approved and ready to be settled on the next payout date.
Disputed - The task is disputed and won't be included in a payout run until it's resolved.
Awaiting Payout Setup - The teammate hasn't completed payout setup yet (see below).
Teammates need to complete payout setup
Before you can pay a teammate, that teammate needs to set up their payout details in the Teammate Portal. You can invite them from their profile by Email or SMS. They'll complete a short verification step (KYC) and add a bank account.
Until a teammate finishes payout setup, any tasks assigned to them will sit in Awaiting Payout Setup and won't be charged. Other teammates' payouts are unaffected.
Service fees
On the Essentials plan, teammates are paid per task and the schedule cannot be changed
Hospitable charges a small processing fee on each task payout, calculated per payout run:
Host, Professional, & Mogul: 1.5% of the payout run amount, capped at $5.
Essentials: 2.5% of the payout run amount, capped at $5. The fee applies to every transfer - Essentials does not include any fee-free transfers.
On non-Essentials plans, you get a number of fee-free transfers per month equal to the number of active properties on your account. After that, the processing fee applies on each additional transfer. The fee is added to the amount pulled from your payment method.
Frequently asked questions
Why was I charged before the payout date?
Hospitable funds payout runs up to 5 days in advance, so you may see the charge on your card before the run is fully complete. The funds sit in your operations balance until the payout date, then are released to your teammate.
My teammate hasn't been paid - what should I check?
Confirm the run shows Charged on the Payouts page.
Confirm the teammate has completed payout setup in the Teammate Portal.
If the run shows Funding failed or Charge failed, check the failure reason and update your payment method or contact support.
Can I retry a failed payout?
Failed runs retry automatically. Make sure to update the underlying issue (for example, a declined card) to speed up the payment process.
Need help?
If you're seeing a payout you don't understand, or a teammate isn't getting paid as expected, contact Hospitable support with the teammate's name, the payout date, and a screenshot of the Payouts page. We'll help you reconcile it.