Once your host assigns you a job, it appears in the Jobs tab of the Tasks App. Each job contains the information you need to complete your work, including instructions, checklists, property access details, and any required photos.
This article walks you through the typical task workflow.
Open an assigned job
To view your assigned work:
Open the Jobs tab.
Select the task you want to complete.
Review the task details before starting work.
The Jobs tab in the Tasks App showing a list of assigned tasks.
Review the task details
Each task may include information such as:
Property name
Scheduled date and time
Task instructions
Property access information
Checklist items
Notes from your host
Required photos
Take a moment to review everything before beginning the job.
A task details page showing the task schedule, instructions, checklist, and property access information.
Complete the checklist
If your host has added a checklist, complete each item as you work through the task.
Some checklist items may require photos before you can finish the task.
A task checklist with multiple items ready to be completed.
Upload photos
Some tasks require photo evidence to confirm the work has been completed.
If photos are required:
Open the photo section of the task.
Take a new photo or upload one from your device.
Wait for the upload to finish before marking the task as complete.
Your host decides whether photos are required for a task.
A task showing the option to upload photos before completing the job.
Communicate with your host
If you have questions or need to share an update, use the Messages tab or the task conversation to contact your host.
You can use messages to:
Ask questions about the task
Share updates
Confirm you've arrived
Let your host know if you're running late
A conversation between a host and teammate in the Tasks App.
Report an issue
If you discover a problem while completing a task, you can report it to your host.
For example, you might report:
Damage to the property
Missing supplies
Maintenance issues
Anything that prevents you from completing the task as expected
Your report may include photos and additional details to help your host understand the issue.
A task details page showing the option to report an issue.
Rate the guest
Before completing a cleaning job, you may be asked to rate how the guest left the property.
To leave a guest rating:
Review the Guest rating section.
Select the appropriate star rating based on the condition the guest left the property.
Continue reviewing any remaining task details before completing the job.
Your feedback helps your host better understand the condition of the property after each stay.
Guest ratings are available for cleaning tasks and may not appear for every job.
The Guest rating section in a cleaning task where a teammate can rate how the guest left the property.
Mark the task as complete
Once you've finished all required work:
Review the checklist to make sure all required items are complete.
Confirm any required photos have been uploaded.
Select Complete task.
The task status updates automatically so your host knows the work has been finished.
A completed task ready to be submitted.
What happens next?
After you complete a task:
Your host is notified that the task is finished.
Some tasks may require your host's approval before they move to the next stage.
If your host pays teammates through Hospitable, the task will enter the payout process according to your host's payout schedule.
Payment timing depends on your host's payout schedule and whether the completed task requires approval before a payout can be processed.