The Tasks App allows hosts to assign operational work to cleaners, maintenance staff, inspectors, and other on-the-ground teammates.
From Hospitable, you can:
Add teammates
Send portal invitations
Assign task jobs
Track job completion
Enable teammate payouts
Manage payout schedules and payout methods
This article covers the initial setup process for hosts using the Tasks App.
Before You Start
Before teammates can use the Tasks App:
The teammate must be added in Hospitable
The teammate must receive a portal invitation
Tasks must be assigned to the teammate
Optional: teammate payouts must be enabled if you want to pay through Hospitable
Teammates use the Tasks App at tasks.hospitable.com. They do not log in to the main Hospitable dashboard.
Also see: Overview: Tasks App
Add a Teammate
To add a teammate:
Go to Operations → Teammates
Click Add teammate
Enter the teammate’s details:
Name
Email address
Phone number
Configure task assignment settings if needed
Click Save
The Add teammate form in Hospitable with fields for teammate information
Invite a Teammate to the Tasks App
Once the teammate profile is created:
Open the teammate profile
Click Send invite to Tasks App
The teammate receives an invitation email or SMS
The teammate clicks the invitation link to access the portal
A teammate profile in Hospitable with the Send invite to Tasks App button highlighted
If the teammate does not receive the invitation, confirm the email address or phone number is correct before resending.
Assign Tasks to Teammates
Tasks can be assigned automatically or manually depending on your workflow configuration. If a teammate rejects or cannot complete a task, you can reassign it to another teammate at any time. Cleaning tasks will automatically update if a reservation’s check-in or check-out time changes, ensuring the assigned cleaner has the most accurate schedule.
Teammates receive assigned jobs in the Jobs section of the Tasks App. Teammates can also view their assigned tasks, calendar, task details, property information, and any notes you add. They can accept, reject, or report tasks directly through the app. Notifications will alert you to their responses, and rejected tasks will be clearly marked for reassignment.
Assigned tasks may include:
Cleaning jobs
Inspections
Maintenance tasks
Custom operational workflows
Hosts can configure:
Auto-assignment rules
Task timing
Task instructions
Checklists
Photo requirements
A task assignment screen in Hospitable showing assigned teammates and task details
Track Task Progress
Hosts can monitor teammate activity directly in Hospitable.
You can track:
Requested jobs
Accepted jobs
Completed tasks
Cancelled jobs
Uploaded photos
Checklist completion
Reported issues
Task updates appear automatically as teammates progress through their assigned work.
Preview the Tasks App as a teammate
If you want to see exactly what one of your teammates sees in the Tasks App - e.g., to walk them through their first job or troubleshoot what they're looking at then you can open a read-only preview from Hospitable.
Go to Operations → Teammates.
Open the teammate you want to preview.
Select settings in the top right and click Preview Tasks
4. The Tasks App opens in a read-only view showing only what you've assigned to this teammate.
What you'll see
Tasks you've assigned to this teammate
Payments related to those tasks
Messages between you and this teammate about those tasks
What you won't see:
Tasks, payments, or messages assigned to this teammate by any other host they work for.
What you can't do in preview mode:
The preview is read-only.
You cannot accept, reject, complete, or cancel tasks, send messages, upload photos, or edit payout settings from inside the preview.
When your teammate shares a task with someone else
Your teammates can now share individual tasks with other people who help them with the work — for example, a cleaner who occasionally brings in another cleaner with them, or a cleaning company allocating the job to their crew.
You still only add your primary teammate in Hospitable; the person they share with doesn't become a teammate on your account.
On the task, under the assignee you'll see the first name and initial of anyone your teammate is sharing the job with, so you know who else will be on site.
In this example: Matt's Cleaning Company has shared the job with Leo.
What this means for you as the host:
You continue to add and manage only your primary teammate in Operations → Teammates. You don't need to invite the person helping them.
The person a task is shared with doesn't become a teammate on your account, and you can't assign future tasks to them directly (unless you also add them as a teammate under Operations > Teammates).
The person a task is shared with only get access to the specific task your teammate shared with them.
If they send a message, report an issue, or upload a photo, Hospitable shows their name on that action so you know who did what.
The task itself stays assigned to your primary teammate, and payouts still go to them. Anything they owe the person helping them is handled between themselves.
The person they share with can't see your payout amount, can't cancel the job, and can't re-share it with anyone else - only the primary teammate you assigned the task to can do those.
Enable Teammate Payments
Hospitable can be used to pay teammates through the Tasks App.
To enable payouts:
Go to Operations → Teammates
Open the teammate profile
Enable teammate payments
Configure payout settings
Save your changes
Once enabled:
The teammate can see the Payouts tab in the Tasks App once they have at least one task assigned to them
The teammate can add a payout method
Completed jobs become eligible for payouts
The Payouts tab only appears for teammates after both of the following are true: teammate payments are enabled for that teammate profile, and the host has assigned at least one task to that teammate. Until both conditions are met, the Payouts tab is hidden in the Tasks App.
A teammate profile in Hospitable showing teammate payment settings enabled
How Teammates Add Their Payout Method
After payouts are enabled:
The teammate logs into the Tasks App
Opens the Payouts tab
Clicks Settings
Adds or updates their payout method
Teammates can track:
Upcoming payouts
Completed payouts
Pending transactions
Tips and total earnings
The Payouts tab in the Tasks App showing payout methods and scheduled transactions
What Your Teammate Gets Paid
The payment amount you set when creating a task or task rule is exactly what your teammate receives. Hospitable never deducts a fee from the teammate's payout. Any processing fee is added on top of the task payment and charged to your payment method.
How the processing fee is calculated depends on your plan:
Host, Professional, and Mogul plans: One free payout per active property per calendar month. After that, additional payouts to teammates for that property are charged a 1.5% processing fee (capped at $5 per payout run).
Essentials plan: No monthly free payout. Every payout to a teammate is charged a 2.5% processing fee (capped at $5 per payout run).
Example — you set a $100 task payment:
Host / Pro / Mogul: Hospitable charges you $101.50 after you have used your free payout runs. Your teammate receives $100. Hospitable receives $1.50.
Essentials: Hospitable charges you $102.50. Your teammate receives $100. Hospitable receives $2.50.
Need to add or change payment on a task that already exists?
Open the task in Operations → Task management and use the Payments section to set or edit the amount. This works while the task is unpaid or pending approval. Once the task has been paid, the amount is locked.
Manage Payout Schedules
Hosts can configure payout timing and payout processing schedules for teammates.
This includes:
Automatic payout timing
Payment approval workflows
Scheduled payout runs
Funding requirements
Messaging Between Hosts and Teammates
Hosts and teammates can communicate directly through the Tasks App.
Messages can be used to:
Clarify task instructions
Share updates
Report issues
Coordinate scheduling
Request additional information
Messages sync between Hospitable and the Tasks App automatically.
Check when a Teammate was last active
Hosts can see in two places where a teammate was last active on the tasks app:
On the Teammates page. Each teammate row shows a "Last active" timestamp indicating the last time they opened the tasks app, so you can tell at a glance who is regularly using it and who may need a nudge.
On an individual Teammate's profile page. The "Last active" timestamp also shows when you open an individual Teammate's page from the main Teammates page.
Remove or Revoke Teammate Access
To remove a teammate’s access:
Go to Operations → Teammates
Open the teammate profile
Remove the teammate from your account
Removing the teammate revokes access to:
The Tasks App
Assigned jobs
Future task invitations
Reset Access only resets the teammate’s iCal access link. It does not revoke Tasks App access.
Where to find the teammate's task iCal feed
💡 The Tasks App is the recommended way for teammates to see their jobs. The iCal feed remains available for teammates who prefer to subscribe to their tasks from a third-party calendar (Google Calendar, Apple Calendar, Outlook).
Open the teammate in Operations → Teammates.
Open the iCal tab on the teammate page.
Copy the feed URL and share it with your teammate, or paste it into the calendar app you'd like them to subscribe from.
Common Questions
My teammate did not receive the invitation
Check the following:
The teammate email or phone number is correct
The teammate checks spam or junk folders
The invitation was resent from the teammate profile
My teammate cannot see the Payouts tab
The Payouts tab only appears after teammate payments are enabled for that teammate profile.
The host has assigned at least one task to that teammate. The Payouts tab is hidden for teammates who have been invited to the Tasks App but have no assigned tasks yet.
Why Tasks May Not Be Visible
If a teammate logs in but does not see any tasks, it could mean:
No tasks have been created or assigned to their profile.
They were intended to be added as a Secondary User for broader access. To resolve this:
Confirm that tasks have been created and assigned to the teammate’s profile.
If broader access is needed, add them as a Secondary User on the main account.
Can teammates access my Hospitable account?
No. Teammates only access the Tasks App.
If someone needs access to your Hospitable dashboard, add them as a Secondary User instead.
Can a teammate also be a Secondary User?
Yes. A person can have both:
Tasks App access as a teammate
Dashboard access as a Secondary User
These permissions are managed separately.
Troubleshooting Payments and Access
If teammates experience issues with:
Payout setup
Failed payouts
Verification problems
Missing payout methods
Payment delays
Also see: Troubleshooting Failed Teammate Payouts