If your Vrbo account contains one or more listings created before July 2020 — when Vrbo was still called HomeAway — the upgrade to the Vrbo Partner Connection is temporarily unavailable on your account.
If this applies to you, you'll see a greyed-out Upgrade available soon button instead of an Upgrade button. This article explains why, what we're doing about it, and what we recommend in the meantime.
Note: This affects Vrbo Partner only. The Vrbo Legacy connection continues to work normally — your reservations, calendar, and messages keep syncing as they always have. If you're new to Hospitable, you can also use the Legacy connection if your Vrbo channel is currently ineligible to upgrade.
Why the upgrade is blocked
The Vrbo Partner Connection uses Vrbo's official API, which does not automatically carry over listings from the older HomeAway catalog. Therefore, in order to connect, your listings need to be recreated as new Vrbo listings before the Partner Connection can take over.
To ensure your reviews are maintained and reservations are synced, a detailed process must be followed. While we build a smooth connection path, accounts with HomeAway-era listings are not yet eligible to upgrade.
How to check whether this applies to you
On Hospitable
Navigate to Channel connections.
If you see an "upgrade available soon" button in place of an "upgrade" button, your account is currently ineligible.
On Vrbo
Sign in to your Vrbo Owner Dashboard.
Open each of your listings and look at the small label shown above the listing ID.
If any listing shows HomeAway above its ID, that listing is in the older catalog, and the upgrade will be paused on the entire account.
If every listing shows Vrbo above the ID, the upgrade pause does not apply to you, and any other unavailability is covered in Vrbo Partner Connection: Troubleshooting Connection Issues.
What we're doing about it
In order to ensure a smooth transition, we are actively building a guided onboarding process for hosts with HomeAway listings.
This will help you recreate the affected listings, coordinate the review transfer with Vrbo, and prevent gaps in your calendar.
What we recommend in the meantime
Keep using your existing Vrbo Legacy connection. It remains fully functional — bookings, calendar sync, and messaging continue to work.
Do not delete or recreate your HomeAway-era listings on Vrbo on your own before our guided setup process is available. Doing so on your own can cause reviews to be lost and can leave your calendar in an inconsistent state.
Hold off on the upgrade. When it's ready, the Upgrade to Vrbo Partner option will appear on your Channel connections page automatically.
Frequently asked questions
Will I lose my reviews when I eventually upgrade?
No. There will be a review transfer, so the reviews attached to your HomeAway listing will be carried over to the newly created Vrbo listing. Your reputation travels with you.
Will my bookings or calendar be affected while I wait?
No. As long as it remains connected, your existing Vrbo Legacy (Google Chrome) connection continues to sync reservations, calendar, and messages as normal. The pause only affects the upgrade path to the new Partner Connection.
Can I connect only my newer listings, and connect the HomeAway listings later?
No. The upgrade pause is applied at the account level.