Integrating Hospitable with Enso adds an AI operations layer to your guest experience while keeping Hospitable as your source of truth for properties, reservations, and calendars. EnsoAI uses your listing information, policies, and messaging style to answer guests in your voice across Airbnb, Vrbo, Booking.com, email, SMS, and WhatsApp.
Its Boarding Pass guest portal takes the experience beyond messaging by handling verification, check-in instructions, guidebooks, smart lock codes, and personalized upsells such as early check-in, late checkout, gap nights, and local experiences. Enso reports that these upsells can generate $50–$150 in incremental revenue per booking.
Operators can choose between CoPilot mode, where teams review responses before they’re sent, and AutoPilot mode for greater automation, with configurable escalation rules when human judgment is needed. Enso can also create and route operational tasks, follow up until they’re resolved, and keep guests informed along the way. Every account includes a dedicated account manager, 24/7 support, and Enso’s ROI Guarantee: if it doesn’t pay for itself, you don’t pay.
Before you connect: getting your Enso account
Book a demo at ensoconnect.com/book-a-demo. The Enso team will walk you through the platform, assess your needs, and send you a proposal.
Accept the proposal from your Enso Connect representative.
Check your email for the account creation link. It takes you into Enso's signup flow, where you'll create your account and connect Hospitable (steps below).
Starting from the account creation link (new account)
Open the account creation link from your email, or go to https://console.ensoconnect.com and complete Sign up (or open Sign up → Choose your PMS).
On the PMS step, select Hospitable.
You will be redirected to the Hospitable login page (if you aren't already logged in).
Review the permissions, then click on Authorize Enso Connect.
You'll return to Enso's onboarding on Fetching your first property while listings import.
When at least one property appears, continue the onboarding wizard to complete your account details and branding.
Already have an Enso account (or connecting later)
In the host console, open Business Settings → Integrations.
Under PMS, find Hospitable and click Connect.
You will be redirected to the Hospitable login page (if you aren't already logged in).
Review the permissions, then click on Authorize Enso Connect.
Confirm Hospitable appears under Connected and listings begin syncing.
After you're connected
Listings import on connect and stay updated from Hospitable
Reservations sync across your portfolio, with ongoing updates from Hospitable
OTA messaging for Airbnb, Booking.com, and VRBO runs through Hospitable into Enso Inbox
Do not also connect the separate Airbnb integration -Hospitable already carries Airbnb; doubling up can duplicate threads in Inbox
Expedia messaging is not available on this Hospitable path
Message attachments are not supported on Hospitable OTA sends today
Starting onboarding
Once your account is created and Hospitable is connected, you'll receive an email from the Enso Connect team to schedule your first onboarding call. Your account manager will walk you through the platform, review your synced properties and bookings, and help set up your Boarding Pass, guest journey, and automations. Most accounts go live after two onboarding sessions. You can also start setting up on your own in the console before the call.
This integration is built by Enso Connect. For additional questions and assistance, you may reach out to [email protected].