SmoothStay is a digital guidebook and guest experience platform for short-term rentals, small hotels, B&Bs, and campsites. Guests open it on their phone in any browser, with nothing to install. It holds everything from arrival directions and wifi to house rules and local picks, plus an AI Concierge that answers guest questions using only the host's own guidebook content.
When connected with Hospitable, SmoothStay imports your properties, reservations, and guest contacts, and keeps them current as bookings come in or change. Every reservation gets its own private guidebook link with time-based access. SmoothStay sends that link back to Hospitable, where it fills the %guidebook% short code in your messaging rules. Each guest gets the right guidebook, and you never copy a link by hand.
New to SmoothStay? Connect during signup.
When asked where your listings are, choose PMS, then select Hospitable.
You will be brought to the Hospitable login page (if you aren't already logged in).
Review the permissions then click Authorize SmoothStay.
You will be redirected back to SmoothStay property import screen.
Already using SmoothStay? Connect from your settings.
Go to Settings → Integrations.
Click Connect under Hospitable.
You will be brought to the Hospitable login page (if you aren't already logged in).
Review the permissions then click Authorize SmoothStay.
You will be redirected back to SmoothStay property import screen.
On the import screen:
For each property, choose Create a new unit, Link to an existing unit, or Skip.
Decide whether to import existing reservations, or start with new bookings only.
Click Confirm and continue.
New accounts get a draft guidebook built for every property they import.
What happens automatically
Properties: new units are created with details, amenities, and photos from Hospitable.
Reservations and guest contacts sync into SmoothStay, and every new booking syncs from then on.
Guidebook links: each reservation's link is sent to Hospitable and becomes available through %guidebook%.
The first import runs in the background and takes a few minutes, depending on how many properties and reservations you bring in.
Send the guidebook link to your guests
In Hospitable, go to Guest Experience → Messaging rules.
Create or edit a rule that sends at least 5 minutes after a booking is confirmed.
Add
%guidebook%with a sentence around it, for example: "Here's your guide to the house, with check-in steps, wifi, and our favorite local spots:%guidebook%".
This integration is built by SmoothStay. For more details, visit their connection guide or reach out directly to their team at [email protected].