Canned responses are pre-written messages that are saved for future (manual) use when communicating with your guests. They save you time and ensure accurate details are provided to guests consistently, while keeping you in total control.

This covers instances when you would need to send messages that would not fit another messaging rule.

To create a canned response for future usage:

  1. Go to Guest experience.

  2. Click on "Canned responses" on the sidebar.

  3. Click "Add new" to create a new response.

To access your canned responses when you want to send them to a guest

  1. Go to Inbox.

  2. Click on the message thread.

  3. Click Canned responses beside the Send button.

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