When your contract with an owner changes — for example, a new commission percentage or a different fee split — but you have already published statements or invoices, using the current reservation commission agreement, you'll need to move the property to a new commission agreement.
Once a reservation commission agreement has been used on a Published or Paid statement or invoice, it becomes locked. You can no longer edit the terms (commission %, fee splits, tax handling, payout direction), reassign it on a property for a date that's already covered by a published or paid statement, or delete it. Statements still in Open or In Review don't lock the agreement and are still editable.
This is in order to preserve the historical record of past reservation commission agreements and when they were in effect.
When can I edit an existing commission agreement?
You can edit an existing agreement in place when:
No statement using it has been Published or Paid yet (statements are still in Open or In Review).
You're correcting a mistake that should apply uniformly to all reservations on that agreement, past and future.
You should create a new agreement and switch the property over (instead of editing in place) when:
Any statement using the agreement is already Published or Paid — editing is blocked, and you'd lose the historical record even if it weren't.
The change reflects a real-world contract change with an effective date.
If you try to edit a locked agreement, you'll see "You can't modify a commission rate that has published statements". The fix is always to create a new agreement and apply it from the new Agreement Period start date.
How To Change The Reservation Commission Agreement On A Property
If you need to change your reservation commission agreement and have already published Statements or Invoices for that property, you can either:
Create A New Reservation Commission Agreement And Switch Your Property Over
The following are the steps on how to create a new reservation commission agreement for your property and switch it over to that one, from the old agreement.
Here are the steps on how to do this:
Go to Operations → Your Business → Businesses → select your business.
Once on your business's page, go to Properties → select the property whose agreement you want to change.
Click Change commission.
Select Create new agreement
Optional: You can use an existing agreement as a template for your new one by clicking Use an existing agreement as a template.
Use Advanced settings to set the agreement up in more detail.
Select the Agreement start date.
Save your changes.
The new agreement will now be in effect from the start date you set, replacing the old one. The old agreement will not be deleted but will be kept for historical record.
Switch Your Property To An Existing Reservation Commission Agreement
The following steps are for switching your property, which already has published statements or invoices from a reservation commission agreement, over to a different, existing agreement.
Here are the steps on how to do this:
Go to Operations → Your Business → Businesses → select your business.
Once on your business's page, go to Properties → select the property whose agreement you want to change.
Click Change commission.
Select existing agreement.
Select the Agreement start date.
Save your changes.
The new agreement will now be in effect from the start date you set, replacing the old one. The old agreement will not be deleted but will be kept for historical record.
What about statements that are still "In Review"? In Review statements, don't lock the agreement. Earlier, trying to edit these may have caused an error. If you hit an error trying to edit a commission agreement while all statements are just in the "In Review" state, contact support with the property ID and the error text.