Reservation commission agreements are editable while the statements they've been used on are still in progress, and become locked once any of those statements reaches a finalized status. This article explains exactly what locks an agreement, what locking prevents, what it still allows, and what to do if you need to change a locked agreement.
An agreement is locked from edits as soon as any statement that uses it is Published or Paid. Statements in Open or In Review do not lock the agreement.
What locks a commission agreement
An agreement becomes locked as soon as any statement (or invoice) that uses it has reached either of these statuses:
Published
Paid
Once locked, the lock applies to the agreement as a whole — not just to the specific month or property whose statement was published.
What doesn't lock an agreement
The following statement statuses do not lock the agreement:
Open — the statement has been generated but not yet finalized.
In Review — the statement is being checked before publishing.
Voided — the statement has been voided and no longer counts.
No statements yet — the agreement has never been used on a statement.
If you see a locked-style indicator or a "You can't modify a commission rate" error while every statement on the agreement is still Open, In Review, voided, or non-existent, that's not expected behavior. See If the lock appears incorrectly below.
What locking prevents
While an agreement is locked, you cannot:
Edit the commission percentage or flat fee.
Change commission tax handling.
Change the payout direction (who receives the guest payout).
Change the reservation fees split (cleaning, pet, management, and other fee allocations).
Reassign a property to a different commission agreement for a date range already covered by a Published or Paid statement.
Delete the agreement.
What locking still allows
Even when an agreement is locked, you can still:
Create a new agreement with updated terms.
Switch a property to a different agreement from a forward-dated Agreement Period start date. Reservations from that date onward will use the new agreement, while past reservations stay on the previous one.
Assign the locked agreement to additional properties that have no Published or Paid statements yet on a conflicting agreement.
Possible error messages
The following errors indicate the agreement is locked:
"You can't modify a commission rate that has published statements." appears when trying to edit the terms of a locked agreement, or in some cases when saving a property edit that the system interprets as a commission change.
"You can't delete a commission rate that has published statements." appears when trying to delete a locked agreement.
How to change a locked agreement
When an agreement is locked and you need different terms:
Go to Operations → Your Business → Businesses → [your business] → Commission Agreements.
Create a new commission agreement with the updated terms: see How to create a reservation commission agreement.
Open the property and set the new agreement's Agreement Period start date to the date from which the new terms should apply. Reservations before that date will continue to use the previous (locked) agreement; reservations from that date onward will use the new one.
For the full walk-through, see Change Reservation Commission Agreement For A Property.
If the lock appears incorrectly
If you see the locked indicator or a "You can't modify a commission rate that has published statements" error but every statement on the agreement is still in Open or In Review, the lock is not expected to apply. Contact support with:
The property ID.
The commission agreement name.
The exact error text and a screenshot.
FAQs
Does an In Review statement lock the agreement?
No. Only Published and Paid statements lock the agreement. An In Review statement is still being checked and the agreement remains editable.
Does the lock apply only to the month with a Published statement, or to the whole agreement?
The lock applies to the agreement as a whole. Once any statement using it is Published or Paid, you can't edit the agreement's terms, even for months that don't yet have a finalized statement. Forward-dated changes need to go on a new agreement.
Can I rename a locked agreement?
If you need to rename a locked agreement for clarity in your statement list, contact support. Renames may be restricted by the same lock.
Can I unlock an agreement by voiding a Published statement?
Voiding a previously Published statement is not a self-serve action and is not the recommended path. The right approach is to create a new agreement and switch the property over from a forward date.