Temperature presets are pre-configured HVAC settings and temperature set points that automate how your thermostats respond to reservations and vacancies. These presets ensure guest comfort, energy efficiency, and easy customization for properties with different climate requirements.
To learn more about thermostats, visit our Thermostat Overview article here.
Preset Modes: Overview
To ensure proper automation, every thermostat must always be scoped to all three preset types: Occupied, Unoccupied, and Long-Term Unoccupied.
Occupied Mode
Occupied mode is activated 2 hours before guest check-in and begins warming or cooling the property to a comfortable preset temperature range. It stays active for the duration of the guest’s stay, ensuring comfort throughout their visit.
In this mode, hosts can still decide whether or not guests can adjust the thermostat during their reservation using the Guest Control Option.
Unoccupied Mode
When a reservation ends and there is another upcoming booking within the next two weeks, the thermostat will automatically switch to this energy-saving setting at checkout. Unoccupied Mode maintains moderate temperatures to reduce costs, while keeping the property ready for quick reactivation.
While in this mode, cleaners and maintenance teams can adjust temperature settings with a two-hour manual override. See more here.
Long-term Unoccupied Mode
If there are no reservations within the next two weeks, the thermostat will switch to a deeper energy-saving mode when the guest checks out.
To ensure a comfortable temperature for the upcoming guest, Long-term Unoccupied Mode will automatically switch to Unoccupied Mode two days before a reservation. Two hours before the reservation, Occupied Mode will then kick in. This gradual change efficiently brings the property to the ideal temperature and avoids a sudden energy surge.
While in this mode, cleaners and maintenance teams can adjust temperature settings with a two-hour manual override. See more here.
When a new thermostat is connected, it will be automatically scoped to the default presets for each of these three modes. You can customize and adjust the HVAC settings and set points for these default presets at any time, as well as create your own custom presets.
Default Presets vs. Custom Presets
Default Presets:
Automatically apply to all connected thermostats, unless overridden by a custom preset
HVAC settings and temperature set points can be adjusted to suit your needs
Cannot be removed
Custom Presets:
Allow for exceptions or specific configurations for unique properties
Can be added, edited, or removed as needed
Will replace the default preset when a thermostat is scoped to them
Custom Thermostat Presets
If you have properties with unique temperature needs, such as a property with house plants that need to stay warmer while unoccupied, you can create custom presets.
When you add a new preset, the default preset will no longer be used. For example, if you create a custom Unoccupied preset, thermostats scoped to it will no longer use the default Unoccupied preset.
How to Add a New Preset
Navigate to the Thermostat Preset page by going to Devices > Thermostat Presets. From there, select Add Preset.
Name Your Preset: Choose a name that reflects its purpose (e.g., "Cold Climate Unoccupied").
Select HVAC Settings: Define the HVAC mode (Heat, Cool, Heat-Cool, or Off), set points for heating and cooling, and fan mode.
You can scope thermostats with different HVAC modes to the same preset. For example, a heat-only thermostat will still function correctly if scoped to a preset with a heat-cool HVAC mode.
Assign a Preset Type: Specify whether the preset applies to Occupied, Unoccupied, or Long-Term Unoccupied modes. This ensures the correct automation logic is applied (e.g., switching to the preset 2 hours before check-in or immediately after check-out).
Scope to Thermostats: Select which thermostats this preset should apply. Only those scoped to the preset will follow its settings.
When you remove or disable a custom preset (by unscoping the property, or deleting/disabling a custom preset), the thermostat will revert back to using the default preset for that mode. This ensures seamless automation continues without gaps in temperature management.
Still need help? Check out our other thermostat help articles here.