Trusted devices are ones which you have confirmed can have access to your Hospitable account.
Whenever Hospitable detects a login to your account on a new, and previously unknown device, we send you an email to ask you to confirm the device and that you know and trust it.
This is a security measure to help protect your Hospitable account.
Where can I find my trusted devices?
You can find all your currently trusted devices on the Settings page.
Go to:
Hospitable > Settings
Select Security
Find all trusted devices under the "Trusted Devices" section
How can I remove a trusted device?
You can remove any device you don't recognise, or that you have stopped using, from the Trusted Devices list by going to:
Hospitable > Settings
Select Security
Find the trusted device under the "Trusted Devices" section
Click on "Revoke" next to the device you want to revoke access for
Logging in on the app
When you log into your Hospitable account for the first time on the mobile app, we will send you an email with a four-digit code.
Copy or remember that code and input it into the code field on the Hospitable app.
You can choose between "Login and trust this device" or "Login once".
If you choose the former, you will not be asked to verify the device again.
If you choose the latter, you will need to verify the device again the next time you try to log in.
Logging in on a browser
When you log into your Hospitable account for the first time on a browser, we will send you an email with a confirmation link.
Click on the link if you recognise and trust the login attempt.
You can choose between "Login and trust this device" or "Login once".
If you choose the former, you will not be asked to verify the device again.
If you choose the latter, you will need to verify the device again the next time you try to log in.
Why do I need to confirm my trusted device again?
In some cases, your device could lose the Trusted Device status without you having revoked it.
This happens if:
You logged in with the "Login once" option.
You logged out of your Hospitable account on your device and logged into a different account on that same device.
You cleared your browser cache.
You logged in on n incognito window.
I did not receive the confirmation email with the code to login to my account
If you didn't receive the email with either the four-digit code or confirmation link, then please check your email folders thoroughly in case they are being routed elsewhere from your main Inbox. Check Spam, and do a search for 'Hospitable' in your email inbox.
Also, check the filters in your inbox's Settings to see if there is any setup that is automatically archiving or deleting certain emails. Here's how to do that in Gmail: https://support.google.com/mail/answer/6579?hl=en
If you still cannot find the email, then please contact support for further help.