Hospitable uses a Marketplace balance to fund payments processed through Marketplace, including Marketplace cleanings and teammate payments.
The Marketplace page provides a central place to view your balance, track payment activity, manage funding, and review Marketplace transactions.
Marketplace balance and top-ups are available for US properties only and are not available on the Legacy plan.
Learn more about Marketplace cleanings in the Marketplace Cleanings article and teammate payments in the Tasks App documentation.
Viewing Your Marketplace Balance
You can access your Marketplace balance by navigating to:
Settings ⚙️ → Payments & Payouts → Marketplace
From this page, you can:
View your current Marketplace balance
Review payment activity and transaction history
Add funds to your balance
Withdraw available funds
View your funding method
Monitor upcoming Marketplace-related transactions
Marketplace page displaying the current balance, funding method, and payment activity history
Understanding Marketplace Funding
Marketplace funding is used to ensure payments can be processed for Marketplace cleanings and teammate payouts.
Marketplace and Autopilot Cleanings
Marketplace cleanings use a prepaid balance model. Hospitable automatically adds funds to your Marketplace balance when needed so upcoming cleaning payments can be processed.
Teammate Payments
For teammate payouts, Hospitable automatically pulls the required funds before a scheduled payout and adds them to your Marketplace balance before the payment is processed.
Funds may take up to 2 business days to appear in your Marketplace balance after a funding request is initiated.
Managing Your Balance
The Marketplace page includes options to manually add funds or withdraw available funds from your balance. Withdrawals are sent to the bank account linked to your Marketplace funding method.
Withdrawals typically take 3–5 business days to arrive in your bank account.
Marketplace balance card with Add Funds and Withdraw options displayed
Add funds and Withdraw are available as top-level actions directly on the Marketplace balance card, no additional navigation required. Use Add funds to top up your balance manually, or Withdraw to move available funds to your linked bank account.
Why Funds May Not Be Available for Withdrawal
If some or all of your balance cannot be withdrawn, Hospitable has likely reserved those funds for upcoming scheduled payments.
This commonly occurs when there are:
Upcoming Marketplace cleanings
Upcoming teammate payments
Other pending Marketplace-funded tasks
A recent top-up is within its 5-day chargeback hold window. After a Marketplace top-up, funds are held for 5 calendar days from the top-up's settlement date while Hospitable confirms the bank transfer cleared without reversal. Held funds appear in your balance but can't be withdrawn until the hold clears.
A completed task is waiting on a teammate's payout setup. If a task has been approved but the teammate hasn't finished their payout setup, the funds stay reserved until the teammate verifies their payout details in the Teammate Portal.
Funds reserved for future scheduled payments cannot be withdrawn until those payment obligations are removed or completed. Canceling upcoming tasks, or marking a task as Pay off platform on its Payment tab, will release reserved funds and prevent future Marketplace funding requests for that task.
If your Hospitable subscription has been cancelled, you can still withdraw your Marketplace balance. However, you cannot view or manage individual tasks from a cancelled account. If funds remain held after all chargeback hold periods have passed and no tasks are pending, contact support.
Understanding Payment Activity
The Payment Activity section shows all Marketplace-related transactions and their current status.
Added to Balance
Funds were successfully added to your Marketplace balance and are available for future Marketplace payments.
To see exactly which upcoming tasks a top-up was pulled to fund, open the matching charge in Settings ⚙️ → Payments & Payouts → Charges and click View details (see Reviewing Charges below).
Paid to Cleaner
Funds were deducted from your Marketplace balance and sent for a Marketplace cleaning payment.
Paid to Teammate
Funds were deducted from your Marketplace balance and sent to a teammate.
Withdrawn From Balance
Funds were removed from your Marketplace balance as part of a withdrawal request.
Sent to Bank Account
A withdrawal has been initiated and is being transferred to your linked bank account.
Reversed by Bank
The top up payment was reversed by your bank and the funds have been removed from your marketplace balance.
When Hospitable pulls funds into your Marketplace balance for an upcoming task, you'll receive a top-up email. The email confirms that funds are being added to your balance. It does not confirm that a teammate is assigned to the task.
If the "Assigned to:" line reads generically (for example, "Your teammate"), the task doesn't yet have a real teammate assigned. To check assignment status, go to Operations → Tasks, open the specific task, and look at the assignee field. If no teammate is named, the task is unassigned.
Reviewing Charges
The Charges tab shows every charge made from your connected bank accounts to fund activity on your Hospitable account — most commonly, Marketplace top-ups pulled to cover upcoming cleanings and teammate payouts.
To open it, go to:
Settings ⚙️ → Payments & Payouts → Charges
Each row shows:
Date — the date the charge was initiated
Type — for example, Task payment (a top-up pulled to fund upcoming Marketplace tasks)
Status — for example, Added to balance once the funds have landed in your Marketplace balance
Bank account — the funding method that was charged
Currency and Amount — the total amount pulled
Seeing exactly which tasks a top-up covered
Click View details on any charge to expand a per-task breakdown of what that top-up was pulled to fund. For each task you'll see:
Task — the task name
Property — the property the task is scheduled at
Start date — when the task is scheduled
Teammate — the assigned teammate (for teammate payouts)
Amount — the portion of the top-up allocated to that task
The individual task amounts add up to the total charge amount at the top of the row.
Use Charges → View details when you want to reconcile a top-up against your calendar - for example, to confirm which upcoming cleanings or teammate payouts a Marketplace charge was pulled to cover.
Managing your funding method
Marketplace balance top-ups are funded through a linked bank account. Credit cards, debit cards, and PayPal can't be used to add funds to your Marketplace balance.
Payment methods saved under Settings → Plans & billing → Payment Methods are used for Hospitable subscription fees and are separate from your Marketplace funding method.
You can update the bank account used to fund your Marketplace balance at any time.
When you change your funding method:
Your existing Marketplace balance remains unchanged
Future funding requests use the new payment method
Removing a Funding Method
You can delete a bank account as long as there are no tasks or upcoming payouts associated with that account.
Failed Funding Requests
If Hospitable cannot charge your funding method, the funding request will fail and the balance will not be replenished.
When this happens:
A notification appears in Marketplace
An email notification is sent
Hospitable automatically retries the funding request
If the issue persists, review and update the funding method connected to your Marketplace account.
If your Marketplace balance cannot cover upcoming cleaning payments, Marketplace cleaning services may be paused until sufficient funds are available.
Bank Reversals (ACH Returns) for Marketplace Top-Ups
Marketplace top-ups are processed through ACH bank transfers.
In some cases, a bank can return an ACH payment after it has already settled and the funds have appeared in your Marketplace balance. This is called an ACH return.
What you’ll see in Hospitable
When we receive an ACH return, you will:
See a “Bank reversal” transaction in Settings ⚙️ → Payments & Payouts → Marketplace under Payment Activity
Receive an email notification letting you know the top-up was reversed by the bank
A bank reversal reduces your Marketplace balance by the returned amount.
How to resolve a bank reversal
How you resolve a bank reversal depends on the return reason. You can find the reason:
In your Marketplace balance payment activity (the “Bank reversal” transaction details)
In the email notification you receive when the reversal happens
Common reversal reasons and what to do:
Insufficient funds: Confirm there are sufficient funds available in the funding account.
Invalid or closed bank account: Update your Marketplace funding method to a valid bank account.
Authorization denied or revoked: Contact your bank to resolve the authorization issue.
Once you’ve resolved the issue with your funding account, add funds by topping up the account to restore your Marketplace balance.
Disputes and Unexpected Charges
If you believe a Marketplace charge is incorrect, contact Hospitable Support before filing a dispute with your bank.
Bank disputes and chargebacks can create additional balance adjustments and may affect future use of Marketplace payments.
I Was Charged for a Marketplace Funding Request I Didn't Expect
Marketplace funding requests are automatically triggered when Hospitable detects upcoming Marketplace-funded payments, such as:
Marketplace cleanings
Teammate payouts
Other scheduled Marketplace-funded tasks
If upcoming tasks require payment, Hospitable will automatically pull funds to ensure those payments can be completed.
The funding request itself cannot be reversed once funds have been pulled from your bank account. However, the funds remain yours and are available in your Marketplace balance.
If the funds are not reserved for upcoming payments, you can withdraw your available balance from the Marketplace page.
Withdrawals typically take 3–5 business days to arrive in your bank account.
How to Prevent Future Top-Ups
If you do not want Hospitable to pull additional funds for upcoming payments, review your scheduled Marketplace-funded tasks and remove any payment obligations that are no longer needed.
This may include:
Canceling upcoming tasks that are no longer needed.
For a teammate you plan to pay outside Hospitable, opening the task in Operations → Task Management, selecting the Payment tab, and choosing Pay off platform instead of setting the payment to $0.
When you choose Pay off platform:
Hospitable will not request future top-ups for the payment.
Hospitable will not pay the teammate or automatically approve the payment.
The configured amount stays on the task for your records.
Funds already reserved for the task are released to your Marketplace balance and become available to withdraw.
As long as a future task requires payment through Hospitable, Hospitable may automatically add funds to your Marketplace balance to cover that payment.
Pay off platform is a final choice. The task payment cannot be switched back to payment through Hospitable.