Before you start
A smartlock account/lock can only be “owned” by one Hospitable account at a time. If it’s still connected on the old account, matching on the new one won’t work until it’s removed.
Step 1 — Disconnect from the old Hospitable account
Go to Devices → Overview→ Smartlocks.
Unmatch every lock from all properties.
Go to Devices → Smartlocks.
Open the “…” menu on the connected lock account and choose "Delete" to fully disconnect it.
If you can’t reach the Devices dashboard because the account subscription has already expired, you may need to contact Hospitable support team to process the disconnection for you.
⏱️ Wait about 15 minutes before reconnecting.
After you delete a smart device account, Hospitable blocks new connections of that account for roughly 15 minutes. This gives our smart-device provider time to finish removing the account and its codes on their side, lock code deletions in particular are asynchronous and can take 5–10 minutes to complete.
If you try to connect on the new Hospitable account during this window, you'll see a warning and the connection won't go through. Wait a few minutes and try again. No action is needed on your end to clear it.
Step 2 — Connect to the new Hospitable account
On the new Hospitable account, go to Devices → Smartlocks → Accounts → select "Connect" and sign in to the same lock app account (Schlage, August, Yale, etc.).
Wait for locks to populate, then match each lock to the correct property.
Step 3 — Verify codes
Confirm that guests' codes are generated under Devices → Overview → Reservations.
