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Moving smartlock account from one Hospitable to another.

Here’s the clean, low-risk way we recommend moving a smart lock account from one Hospitable account to another.

Jake Hallarsis avatar
Written by Jake Hallarsis
Updated this week

Before you start

  • A smartlock account/lock can only be “owned” by one Hospitable account at a time. If it’s still connected on the old account, matching on the new one won’t work until it’s removed.

Step 1 — Disconnect from the old Hospitable account

  1. Go to Devices → Dashboard → Devices.

  2. Unmatch every lock from all properties.

  3. Go to Devices → Connect Devices.

  4. Open the “…” menu on the connected lock account and choose "Delete" to fully disconnect it.

If you can’t reach the Devices dashboard and is being redirected, or their account is deactivated/unused, it still may not auto‑disconnect.

In these cases, you may need a Hospitable support team to force it off the old Hospitable account.

Step 2 — Connect to the new Hospitable account

  1. On the new Hospitable account, go to Devices → Connect and sign in to the same lock app account (Schlage, August, Yale, etc.).

  2. Wait for locks to populate, then match each lock to the correct property.

Step 3 — Verify codes

  • Confirm that guests' codes are generated under Devices → Dashboard.

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