When connecting your Airbnb account to Hospitable, you may see this error:
“This Airbnb account is currently connected with another user.”
This means your Airbnb account is already linked to a different Hospitable account. An Airbnb account can only be connected to one Hospitable account at a time.
This article explains why this happens and how to resolve it.
Why this happens:
This usually occurs when your Airbnb account is still connected to another Hospitable account.
Common reasons include:
You previously used a different Hospitable account (for example, during a trial)
A co-host, team member, or property manager connected your Airbnb account
You created a new Hospitable account without disconnecting the old one
Your previous subscription was canceled, but the connection remained active
To connect your Airbnb account, it must first be disconnected from the other account.
How to resolve the “This Airbnb account is currently connected with another user” error when connecting your Airbnb account to Hospitable
1. Disconnect from your old Hospitable account
This is the easiest and fastest way to resolve the error. You'll need access to the other Hospitable account where the Airbnb is connected. Alternatively, you can ask the account owner to follow these steps.
If you still have access to the previous account:
Log in to your old Hospitable account
Go to Settings ⚙️ > Channel connections
Click Edit next to Airbnb
Select Delete to disconnect
Log out of that Hospitable account
Log in to your current Hospitable account
Go to Settings ⚙️ > Channel connections > connect Airbnb
If you've completed this step, then you're all set. If you do not have access to the old Hospitable account, or this step didn't work, continue reading.
2. Disconnect Hospitable directly from Airbnb
If you can’t access the old Hospitable account, you will need to remove the connection from Airbnb instead. To do that:
Log in to Airbnb
Go to Profile > Account
Select Privacy & sharing
Open Services
Find Hospitable (may appear as “Smartbnb”)
Click Remove access
After removing access, return to Hospitable and log in to your current Hospitable account
Go to Settings ⚙️ > Channel connections > connect Airbnb
3. (If steps 1 or 2 are unsuccessful): Contact support
If you've already completed steps 1 or 2 above and the error persists, Hospitable will need to remove the connection.
Contact support and include:
Your Airbnb account ID
A screenshot or video of your Services page on Airbnb showing that the connection has been removed
The email on your current Hospitable account
The email on your previous Hospitable account (if known)
What happens after reconnecting
Once your Airbnb account is connected to your current Hospitable account:
Listings will be imported
Active reservations will sync automatically
Past conversations will appear (may take up to 30 minutes)
Note: Messaging rules and automations do not automatically transfer between Hospitable accounts.
FAQs
Will this affect my Airbnb listings or reviews?
No. Disconnecting or reconnecting Hospitable does not change anything on Airbnb.
Will my automations transfer to the new account?
No. Automations and messaging rules are tied to individual Hospitable accounts and must be recreated.
I deleted my old Hospitable account. Why am I still seeing this error?
After deleting an account, on rare occasions, the Airbnb connection remains. If you still see the error, contact support to remove it.
Can I connect one Airbnb account to multiple Hospitable accounts?
No. All listings under one Airbnb account must be managed within a single Hospitable account.
Don't know how to connect Airbnb to Hospitable? How to Connect an Airbnb Account