Airbnb reservations are always cancelled on Airbnb — not inside Hospitable.
This is an Airbnb requirement: only Airbnb can process the refund, apply the guest's cancellation policy, and calculate any host-cancellation penalties.
Once you cancel on Airbnb, Hospitable receives the update and the dates default to the Availability window setting of the Hospitable property. See more here.
⚠️ Host-initiated cancellations on Airbnb can trigger penalties (fees, review flags, or Superhost impact). Review Airbnb's host cancellation policy before you cancel a confirmed reservation.
Cancel a reservation from Airbnb
Log in to your Airbnb host account.
Go to Reservations and open the reservation you want to cancel.
Click Cancel reservation and choose the cancellation reason Airbnb prompts you for.
Follow the on-screen steps to confirm the cancellation.
Airbnb will handle the refund to the guest based on the applicable cancellation policy.
What happens in Hospitable after you cancel on Airbnb
The reservation status updates to Cancelled in your Hospitable Inbox.
The calendar dates are released, and the dates default to the Availability window setting of the Hospitable property. See more here.
Any Hospitable automations tied to the reservation (messages, tasks) stop.
If the reservation still shows as active in Hospitable after a few minutes, open it from the Inbox and refresh — sync from Airbnb usually completes within a few minutes.
If a guest asks to cancel
Guests cancel their Airbnb reservations from their own Airbnb account. If a guest asks you to cancel on their behalf, ask them to submit the cancellation on Airbnb, so Airbnb applies the correct refund based on the reservation's cancellation policy.
🚨 Host-initiated cancellations can carry penalties even when the guest requested them.
Airbnb limited connection (OPS scope)
With the limited Airbnb connection, Hospitable does not manage your calendar on Airbnb and cannot control the availability of dates after a reservation is cancelled.