Task Reminder Notifications automatically alert the assigned teammate(s) 24 hours before their task is scheduled to begin. Unlike notification rules, which require separate setup and are triggered by specific events (task assigned, task updated, or task cancelled), task reminders provide automatic advance notice of upcoming tasks without any additional configuration needed.
Task Reminder Notifications are currently in beta. In order to enable these on your account, you'll need to enable beta features.
How Task Reminders Work
When a task is created, Hospitable automatically queues a reminder notification to be sent to the assigned teammate(s) 24 hours before the task's start time. These reminders are sent only to the specific teammate assigned to the task, ensuring relevant notifications reach the right person.
Important: If a task is created within 24 hours of its start time, no reminder will be sent. Setting up a "task created" notification will ensure your teammate is alerted.
Delivery Methods
Task reminders are sent based on the contact information available for the assigned teammate:
If the teammate has both an email address and mobile number on their account, they'll receive both email and SMS notifications
If only one contact method is available, the reminder will be sent through that channel
All task reminder notifications are automatically translated into the teammate's preferred language (from the 29 languages Hospitable supports).
What Information Is Included
Task reminder notifications include relevant details to help teammates prepare:
Task type
Task start time
Property address
Previous reservation details (if applicable)
Next reservation details (if applicable)
Same-day turnover information and next check-in time (if applicable)
Setting Up Task Reminders
Task reminders are enabled by default for all new tasks and task rules. This means:
For new tasks:
When you manually create a task, the task reminder option is automatically checked
To disable the reminder, simply uncheck the "Task reminders" box before saving
For new task rules:
Task reminders are enabled by default in the notifications section
All tasks generated from that rule will include reminder notifications
To disable, uncheck the task reminders option in the task rule settings
Managing Task Reminders
Task reminders have been automatically enabled for all your existing tasks and task rules. You can disable them individually by editing each task or task rule and unchecking the reminder option.
To turn off task reminders for a specific task:
Navigate to the task
Uncheck the "Task reminders" option under Notifications
Select "Apply changes"
To turn off task reminders for a task rule:
Go Operations > Task rules > select the task rule
Find the notifications section
Uncheck the task reminders option
Save your changes
When you disable reminders on a task rule, all future notifications for tasks associated with that rule will be removed from the queue.
Teammate Replies
Teammates can reply to task reminder notifications via email or SMS. When they do:
Their reply is forwarded to the primary Hospitable user via email
If the primary user replies to that forwarded email, it will not be sent back to the teammate. The primary user must contact the teammate directly from that point.
Other Ways to Notify Your Team of Tasks: