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Troubleshooting: My Pricing Isn't Syncing as Expected

There are several reasons why your pricing may vary between your booking platforms and Hospitable calendars

Kelly avatar
Written by Kelly
Updated over 2 weeks ago

If you notice that your booking platform calendars or Hospitable calendar show different pricing than what you expect, there are several things you can check.

If you use a dynamic pricing tool, please see this article instead.

Where did you make changes?

Prices are managed directly from your Hospitable calendar. If you're using a dynamic pricing tool, make sure itโ€™s directly connected to Hospitable and not to OTA platforms (like Airbnb).

Any changes made manually on your Hospitable calendar will be pushed to your other listings immediately, regardless of sync settings.

Do you have markup rates set for that channel or listing?

Your Hospitable calendar will always display your base rate. If you set $100 on Hospitable and your Airbnb markup is 3%, you should see $103 on your Airbnb calendar. Learn more about markup rates here.

Likewise if you have $100 set on Airbnb and have an Airbnb markup rate of 3%, when we pull data from your Airbnb listing (assuming it's your lead platform) we'll remove the markup rate of 3% to display the base rate on Hospitable of $97.

Vrbo Only

Do you have a Property Management Software?

If you use a PMS on Vrbo, Hospitable will be unable to make changes to your Vrbo calendar. You can read more about those limitations here.

Is your property listed?

We cannot make changes to an unlisted Vrbo listing. You will need to make the listing active before we can sync pricing to your Vrbo calendar.

Is Vrbo your lead listing?

While manual updates to your Hospitable calendar are always pushed to all listings immediately, changes made on your Vrbo lead listing's calendar are picked up during our regular 4.5-hour syncs.

If you recently made a change on your Vrbo calendar, it can take up to 4.5 hours for us to detect that change.

Is pricing sync enabled?

In order for us to push prices from your Vrbo lead listing to your other listings, you will need to enable pricing sync.

If pricing sync is disabled, your Hospitable calendar will show the pricing from your Vrbo calendar (minus any markup fees), but these rates will not be pushed to your other listings.

Airbnb Only

Do you have Smart Pricing enabled?

If Airbnb is your lead listing and you have Smart Pricing enabled, it's likely that you will see discrepancies. Hospitable detects and pushes base pricing to your Airbnb calendar, and Smart Pricing is dynamic pricing added to your base rate. We cannot make changes to the Smart Pricing.
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If you'd like to use a dynamic pricing tool across all channels, you can see our integrations here.

Do you have another connected software?

Even if they don't appear to be active, connected software can make changes to your calendar. If you don't see what you expect, you can check for and remove connected software by going to Airbnb > Click on your Profile Picture > Account > Privacy & sharing > Services.

Do you have a pricing rule set or promotion?

Your Airbnb settings can override what we send. If your rate isn't as expected, check to see if you have any rulesets or promotions.

Booking.com Only

Do you have more than one rate plan?

Hospitable cannot communicate with child rate plans or secondary parent rate plans. You can set your primary rate plan by going to Properties > Click on the property > Pricing.

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