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Troubleshooting: My Pricing Isn't Syncing as Expected
Troubleshooting: My Pricing Isn't Syncing as Expected

There are several reasons why your pricing may vary between your booking platforms and Hospitable calendars

Kelly avatar
Written by Kelly
Updated over a week ago

If you notice that your booking platform calendars or Hospitable calendar show different pricing than what you expect, there are several things you can check.

If you use a dynamic pricing tool, please see this article instead.

Where did you make changes?

Hospitable detects pricing data from your lead listing. If Airbnb is your lead listing and you changed the pricing on Vrbo, for example, we would not pull that in. You can use the instructions in the linked article if you wish to change your lead listing.

You can also make changes manually on your Hospitable calendar, which will be pushed to your other listings immediately, regardless of sync settings.

Have you recently made changes directly to your lead listing's calendar?

While manual updates to your Hospitable calendar are always pushed to all listings immediately, changes made on your lead listing's calendar are picked up during our regular 4.5-hour syncs.

If you recently made a change on your lead listing's calendar, it can take up to 4.5 hours for us to detect that change.

Is pricing sync enabled?

In order for us to push prices from your lead listing to your other listings, you will need to enable pricing sync.

If pricing sync is disabled, your Hospitable calendar will show the pricing from your lead listing (minus any markup fees), but these rates will not be pushed to your other listings.

Do you have markup rates set for that channel or listing?

Your Hospitable calendar will always display your base rate. If you set $100 on Hospitable and your Airbnb markup is 3%, you should see $103 on your Airbnb calendar. You can learn more about markup rates here.

Vrbo Only

Do you have a Property Management Software?

If you use a PMS on Vrbo, Hospitable will be unable to make changes to your Vrbo calendar. You can read more about those limitations here.

Is your property listed?

We cannot make changes to an unlisted Vrbo listing. You will need to make the listing active before we can sync pricing to your Vrbo calendar.

Airbnb Only

Do you have Smart Pricing enabled?

If Airbnb is your lead listing and you have Smart Pricing enabled, it's likely that you will see discrepancies. Hospitable detects and pushes base pricing to your Airbnb calendar, and Smart Pricing is dynamic pricing added to your base rate. We cannot make changes to the Smart Pricing.
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If you'd like to use a dynamic pricing tool across all channels, you can see our integrations here.

Do you have another connected software?

Even if they don't appear to be active, connected software can make changes to your calendar. If you don't see what you expect, you can check for and remove connected software by going to Airbnb > Click on your Profile Picture > Account > Privacy & sharing > Services.

Do you have a pricing rule set or promotion?

Your Airbnb settings can override what we send. If your rate isn't as expected, check to see if you have any rulesets or promotions.

Booking.com Only

Do you have more than one rate plan?

Hospitable cannot communicate with child rate plans or secondary parent rate plans. You can set your primary rate plan by going to Properties > Click on the property > Pricing.

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